Nespresso UK Reviews 

Disappointed with part of my order “Coffee for Change Please” - coffee tasted unpleasant and was not up to the usual high standards of Nespresso

Coffee machine broke after three months of, telephone service absolutely useless. Keep asking me to meet a DPD driver who keeps missing my address and they have no other way of sorting a problem that is clearly an unacceptable time for a device to break in. Can’t even go to a store to change it or replace it.

Website and delivery are all good.
Love the product and choice - most of the time.
Big disappointment with the new Limited Edition Maple Pecan just delivered.
Barely any hint of Maple. & Pecan. Extremely bitter taste.
Nothing like the aroma and taste one gets from the Roasted Hazelnut.

Coffee ordering and delivery excellent.
Recycling bag also requested didn’t arrive!

Don’t waste your money on this rubbish. Less than a year old it needed a new pump and now approaching its second anniversary of he same thing had happened. It get used about 5 times a week RIP OFF.

Beware of signing up with this company. We used to buy from Nespresso and regularly get marketing emails from them. The emails are no longer wanted and we have hit unsubscribe many times. All it does is take you to the homepage of their website and there is absolutely no way we can see to unsubscribe from there. This is against the electronic marketing laws and we have been instructed to report them to the Information Commissioner’s Office for not having an easy, obvious way to unsubscribe. So that is what we are doing. All time wasted on our part and will still have to put up with their unwanted emails until the ICO sorts it out. Be warned, handing your email to this company will result in not being able to easily unsubscribe.

No issues at all with Nespresso just the delivery provider they choose you use which is Amazon. 50% of the pods were crushed still useable but crushed.
Doubt I’ll be ordering again

Have been a Nespresso customer for many years, love the taste and the convenience of the capsule. The website is really easy to use and I’m always impressed with the speed of the FREE delivery.
Recently Amazon have been used to deliver and unfortunately my orders has been left outside at a neighbouring property on the last couple of occasions. Would be great if they could get this right in the future!

Usually good service until now. I tried to redeem an offer on website of a free coffee machine if purchase 400 pods. Was still advertised on website until I queried. Contacted customer services and told a follow up would happen. No follow up. Called back, told there was no machines in stock for this offer, but same machine was available for purchase! Asked to speak to supervisor.. not possible... They will contact you within 5 days.. not expecting any follow up. Terrible service

Great deal on new machine with frother and samples of pods

Delivery was quick - friendly driver

Love the coffee but it’s very frustrating your offers are only on big orders. I manage my subscription monthly for space and cost yet am excluded from offers as I don’t order at least 150 pods.

Didn’t deliver subscription order and no contact re delay. When I contacted after a week with no sign of delivery, told me it had been cancelled due to problem with carrier. Offered me either a delivery tomorrow or refund. I said that given delay and lack of contact, I wanted a refund as well as delivery. This was not an option, so I raised a complaint.

Dissapointed that after 5+ yrs ordering 200-300 pods per month that i get a notification of a promotion for a free travel flask for orders of 180 pods the day AFTER i ordered 250.
Tried to arrange for a travel mug to be added but the Auto BOT kept ending my chat.
The service and coffee have been superb but this was unusually very poor.

Hugo dealt with my enquiry. He was so helpful and efficient. We are thrilled with our purchase thank you

Did not get what I ordered

Nespresso have been excellent. My machine was leaking water got onto maintenance dept & decided it wasn’t worth getting it repaired. Therefore I bought a new machine through them. Anyway my original machine the leak has some reason stopped. So I hadn’t opened the box that got delivered by Hive. So today I called Nespresso as I would like to return the unopened box. They just made it all so easy to return it.

I’ve been a most satisfied user of Nespresso for many years and a monthly subscription user. I was very disappointed in this month order for reasons that I don’t understand. I didn’t get free delivery even though I ordered 50 new pods.

Delivered quickly and well packaged. Recently I have noticed that some of my regular Arpeggio capsules have been producing very weak coffee, as it is not every occasion I don’t think that it is down to my machine but it’s very frustrating when you end up with flavourless brown water. I have used Nespresso (always original capsules) for almost 20 years, but now considering a move to a different machine and product

I've been a member for over 14 years and have never been disappointed with the quality and service provided.
I purchased some more original pods on-line last week, and was slightly shocked that many of the pods I normally order were not available, majority being the 10-13 strengths.
But still a great service.
Thank you

Love Nespresso. Love the coffee and my machine. Never experienced any difficulties using the apps. ☕️ ❤️