Coffee always sends me running to the bathroom, but this gum has been amazing! It helps me stay focused at work without any jitters. I’m very sensitive to caffeine, so chewing two pieces a day works p... See more
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Review summary
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I'm giving 2 star because they actually taste ok but for the rest - energy and focus etc My response to that is - what a load of BS, i'll stick to buying gum at a cheaper price from Coles and... See more
Company replied
The product doesn't work for me (at all), but because I tried it to find out that (just one box from 10-ish) -> I can't return it = LOL. Riddicolous! Their "trial period" is entirely fake. The return... See more
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Company details
Written by the company
Looking for a clean boost of energy? Neuro’s patented nootropic blend—featuring caffeine, L-theanine, and brain-boosting B vitamins—is scientifically formulated to enhance focus and mental clarity, delivering smooth, crash-free energy with a refreshing kick. With over half a billion pieces sold, we’re on a mission. A mission to focus on the three things most important to us. Innovation, quality ingredients, and giving back. Learn more at www.neurogum.com
Contact info
4675 S Valley View Blvd., 89103, Las Vegas, United States
- (855) 638-7646
- support@neurogum.com
- neurogum.com
3.1
Average
175 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Just a joke
Sorry but for the around $50 CDN for a package it's a fraud.
No effect after using regular or extra strong gum.
I don't remember being duped like that in my life
August 23, 2025
Unprompted review
Reply from Neuro
Hi Kris,
We’re really sorry to hear you feel this way. Everyone’s body can respond differently to our products, and the effect can vary a lot depending on things like caffeine tolerance, diet, sleep, and other personal factors. Still, we never want anyone to feel disappointed or misled.
We’ve sent a request for more details here on Trustpilot so we can locate your order, but you’re also welcome to email us directly at support@neurogum.com. Once we have your info, we’ll be glad to take a closer look and see how we can make this right for you.
-Frances
You have excellent customer service &…
You have excellent customer service & even more outstanding customer service personnel! They were a pleasure to work with. Unfortunately because of a serious illness, we had to drop out of regular orders & they understood and took care of it immediately! They even took the time to write a special email to my wife and I wishing us better days for our health concerns. That is rare in today’s world & we appreciate their great product, greater people , & we hope even greater things for the company!
E.L. & B. J. Rice
August 19, 2025
Unprompted review
Reply from Neuro
Hey Everette!
Thank you so much for your incredibly kind words. We’re so glad our team could be there for you, not just with your order but in wishing you both better days ahead. We’ll be keeping you in our thoughts and sending all the good energy your way.❤
-Frances
Ok. Coffee works better
Ok. Don't believe in everything you see and here. Coffee is better
August 1, 2025
Unprompted review
Reply from Neuro
Hi Michael,
Thanks for sharing your thoughts! We created our products to be a clean, effective boost you can take anywhere, and lots of people love them as an alternative to coffee. That said, we know the effects can vary from person to person depending on many factors.
We’ve sent a request for your order details and if you can reply there or email us at support@neurogum.com, we'd be happy to look into this further and help out.
-Frances
Neuro is the best product on the…
Neuro is the best product on the market. It’s clean, and I love the flavors! I couldn’t mom without it.
August 4, 2025
Unprompted review
Reply from Neuro
Hi Brittany!
Thanks so much for sharing this! We’re so glad you’re loving the flavors and that Neuro has become part of your everyday. We’re always here if you ever need anything.
-Frances
Neuro Gum has been my go to functional…
Neuro Gum has been my go to functional mints and my current favorites are the extra strength energy and focus gum and newest limited edition strawberry cake energy and focus mints. Don’t sleep on the strawberry cake one! It’s so delicious! Their shipping leadtime is excellent and items are well packaged.
August 14, 2025
Unprompted review
Reply from Neuro
Hello Mei!
Thanks for the feedback! So glad to hear Neuro’s become your go-to and that you’re enjoying both the Extra Strength gum and the Strawberry Cake mints. That strawberry flavor has been such a fun addition and it makes us happy to know it’s a hit with you. Also great to hear the shipping and packaging met your expectations!
-Frances
On the go lifesavers!!
On the go lifesavers!!! Especially when it’s that time of month ladies and brain fog rolls in…
August 14, 2025
Unprompted review
Reply from Neuro
Hi Leilani!
Thank you so much for sharing this! We’re really glad to hear our products have been a real lifesaver for you, especially during those foggy moments. That’s exactly what we hoped they’d be there for.
-Frances
Reply from Neuro
Hey there!
Thank you so much, this made our day! We’re so happy to know you think it’s the best gum ever.
-Frances
Everything about these products have…
Everything about these products have enhanced my life and I never will go back
June 15, 2025
Unprompted review
Reply from Neuro
Hey Sarah,
That’s incredible to hear, thank you for sharing! We’re so glad our products have made such a positive impact on you.
-Frances
The best supplement that I used so far 🙏🏻
August 8, 2025
Unprompted review
Reply from Neuro
Hey Abdsamad!
That means a lot, thank you! Feedback like this confirms we’re doing things right, and we’re happy it’s been such a great fit for you.
-Frances
Artificial Taste
It has artificial taste and colors. When I tried couple of them it makes me mad and tired.
August 7, 2025
Unprompted review
Reply from Neuro
Hi James,
Thanks for letting us know about your experience and we’re sorry it didn’t meet your expectations. We’d like to take a closer look and help make this right. Please send us an email at support@neurogum.com or respond to the information request we sent via Trustpilot so we can locate your order and assist you directly.
We look forward to hearing from you!
-Frances
Incredible product
August 14, 2025
Unprompted review
Reply from Neuro
Hi Emily!
Thanks so much for the love! We’re so glad you’re enjoying it. It truly makes our day seeing feedback like this.
-Frances
Neuro!!!!!
Amazing, well organized. Love the flavour and the energy boost!
August 13, 2025
Unprompted review
Reply from Neuro
Hi there!
Thank you so much! So glad you’re loving the flavor and that smooth burst of energy, it’s what we’re all about.
-Frances
This is an amazing product
This is an amazing product. The only gum that I use to focus when I needed the most.
August 11, 2025
Unprompted review
Reply from Neuro
Hello Jonathan!
We really appreciate your feedback! That’s exactly what the Energy & Focus Gum is made for and we’re happy it’s doing just that, helping you stay focused when it matters most.
-Frances
I absolutely love this product!
I absolutely love this product. The flavor is awesome, peppermint is my favorite. The gum seems to never lose its texture so it’s great while I’m in the office or at the gym. It’s the perfect caffeine kick without the jitters of coffee. I feel like it makes me think more clearly too. Two thumbs up!
July 18, 2025
Unprompted review
Reply from Neuro
Hey Paul!
We’re happy that the Peppermint Gum is hitting the mark for you both in flavor and that smooth, steady boost. Sounds like it’s the perfect companion for both office days and gym sessions. Two thumbs up right back at you!
-Frances
Pre Surf and Post Lunch Boosts ⚡️
Neuro gives me a great focus and productivity boost after lunch. I also love it before surfing to maximize my session. The spearmint flavor is so good. Get some!
August 12, 2025
Unprompted review
Reply from Neuro
Hello David!
Thanks for the feedback! Glad to hear you’re enjoying that extra focus both before hitting the waves and after lunch! The spearmint has become a new favorite, and we’re thrilled it’s helping you make the most of your sessions and your day.
-Frances
Loved the extra strength spearmint
Loved the extra strength spearmint. The newer gums feel like the formulas I’ve been waiting for all along. I was able to power my afternoon through the gym and a long drive down the coast easily. Came on smooth but definitely kept me going the rest of the day.
August 13, 2025
Unprompted review
Reply from Neuro
Hi Jeremy!
We’re so glad to hear you’re loving the Extra Strength Energy & Focus Spearmint Gum. It’s awesome that it gave you that smooth, lasting boost to power through both the gym and a long coastal drive, which is exactly the experience we hoped to create.
-Frances
Great for on the go!
Such a great product! Great alternative to coffee, or energy drinks. You can't beat this if you're someone with a busy lifestyle. It also tastes great!
August 13, 2025
Unprompted review
Reply from Neuro
Hi Rob!
Thanks so much for sharing this! We’re happy to hear you’re enjoying it as a tasty, convenient pick-me-up.
Knowing it fits right into your busy lifestyle really makes our day.🙌
-Frances
It’s the best coffee replacement for me…
It’s the best coffee replacement for me - no coffee breath and for the price ! It’s like $0.50 for half a cup of coffee or $1 for the same amount of caffeine as a Red Bull! Try it on their website or amazon
August 13, 2025
Unprompted review
Reply from Neuro
Hey Ryan,
Thanks so much for sharing this! We love that it’s become your go-to coffee replacement. No coffee breath, same caffeine boost, and at a fraction of the price. Can’t beat that combo!
-Frances
The website is horrible
The website is horrible. Constaintly making you offers for products you don't want. Navigating to checkout is painful. product availability is sketchy often not available.
I just want to buy a pack of gum, not a new car.
August 12, 2025
Unprompted review
Reply from Neuro
Hi Tom,
We’re sorry to hear you had such a rough time navigating the site. That’s not how we want things to go, especially when you just want to pick up your favorite Neuro product. We appreciate you pointing out the issues with offers, checkout flow, and product availability, and we’ll be sharing this with our team so we can make things smoother.
We’ve sent a request for your information so we can help place an order for you if it hasn’t gone through yet. You can also email us at support@neurogum.com if you haven’t sent your details. We’d be happy to make sure you get what you need without any extra hassle.
We look forward to hearing from you!
-Frances
Misleading Claims & Fees on Misrepresented Product
I ordered Neuro Gum’s “Extra Strength Energy & Focus™ Gum” because the product listing says “Sugar/Aspartame Free, Derived from natural flavors & monk fruit.” That’s flat-out misleading — the gum contains sucralose, an artificial sweetener, which wasn’t disclosed alongside those claims and there's no visible ingredient panel on the product page for neuro extra strength gum (when you scroll down that page, besides them not listing the ingredients anywhere there in writing or on the package pictures, further down it says: Patented Formula
Our patented formula gives you the optimal ratio of natural caffeine and L-theanine to give you optimal, balanced energy to fuel your day without the jitters or crash.*
Enhanced Bioavailability
Our patented cold-compression technology allows for each ingredient to maintain it’s full bioavailability for optimized absorption & potency!
Natural Caffeine
Each piece contains 100mg of natural caffeine derived from green coffee beans, giving you full control of your daily caffeine intake.
Fresh, Clean Energy
Thanks to natural caffeine and the adaptogen L-theanine.
Cognitive Support
Vitamin B6 & B12 support brain function and help boost serotonin to help regulate mood and stress.*
Vegan Friendly
Made with all vegan ingredients.
Sugar/Aspartame Free
Derived from natural flavors and monk fruit.) This omission is intentional, not accidental.
I have documented health reactions to sucralose, so this misrepresentation is more than misleading—it’s dangerous. When I asked for a full refund under “Not as Described,” they admitted sucralose is present but still insisted on charging handling fees—despite it being their error, not mine. This is deceptive advertising and poor customer service. Don’t rely solely on their marketing copy. Buyer beware.
August 8, 2025
Unprompted review
Reply from Neuro
Hi Theresa,
We’re really sorry for the experience you had and completely understand how important it is to know exactly what’s in a product, especially when it affects your health. Our Extra Strength Energy & Focus Gum does have a small amount of sucralose, and we see how that should’ve been clearer on the product page. We’ve shared your feedback with our team so we can work on making the ingredients list more visible, as we’re always looking for ways to improve.
Over the years, we’ve tested more than 20 different sweetener options, but found that a tiny amount of sucralose (derived from natural sucrose) gave the most consistent taste, without affecting insulin levels, calories, or safety. Still, we know everyone’s needs and preferences are different, which is why we also offer a sucralose-free Energy & Focus Mint at Whole Foods.
As for your orders, we’ve gone ahead and waived the handling fee and processed a full refund back to your original payment method. You should see it reflected shortly.
We appreciate you bringing this to our attention so we can improve how we communicate our ingredients and help customers make the best choice for themselves.
-Frances
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