NewDay Reviews 11,312

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,182 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and user experience, finding the application process straightforward and the tools provided helpful for managing credit. Many appreciate the generous credit limits and the option to set up installment plans, which aids in financial management. The product itself is often praised as one of the best credit cards available, with users noting its benefits for building credit scores and receiving regular limit increases. However, some people were dissatisfied with payment-related issues, particularly concerning changes to statement dates without warning, leading to unexpected payment demands. There were also concerns about difficulties in making payments, especially after a transition involving certain retail cards, with some customers reporting a confusing and frustrating experience. A few other people also felt that their issues, particularly those concerning account security, were not handled satisfactorily.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting difficulties and confusion, especially after the... See more

Service

Users describe positive interactions with service. Many customers praise the fantastic, professional, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the staff as... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the app easy to use and... See more

Product

Clients share positive opinions on product. Many customers express satisfaction with their credit cards,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, this is a strong credit card with generous credit limits, which makes it very useful for managing larger purchases and maintaining flexibility. However, the APR is on the higher side compared... See more

Company replied

Rated 4 out of 5 stars

I have found Aqua very helpful in guiding me towards better credit management. The rating calculator helps me clarify how small changes can make great changes for my personal credit rating. What I d... See more

Company replied

Rated 5 out of 5 stars

I love my Aqua Credit Card. It's pain free to apply and the customer service is faultless. I particularly like the fact that they don't just keep upping your credit limit, which can be tempting for so... See more

Company replied

Rated 5 out of 5 stars

Very good and helpful staff there with genuine payment holidays for who needs it the most and want to pay off balance with some interest. The interest rate is too high though. Credit Limit is high. I... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.


Contact info

4.2

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Always keeping me informed

Always keeping me informed, stay within your limit and make payments on time and everything will be fine

April 2, 2026
NewDay logo

Reply from NewDay

Hi Margaret, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan

Rated 5 out of 5 stars

Good

Everything very straight forward . App easy to use .

April 2, 2026
NewDay logo

Reply from NewDay

Hi Peter, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan

Rated 5 out of 5 stars

Excellent for building your credit…

Excellent for building your credit score up. Having paid cash for everything I didn't have a credit score but using my Aqua credit card I now have a great score

April 2, 2026
NewDay logo

Reply from NewDay

Hi Lesley, Thank you so much for your lovely review and the 5-star rating! We’re a card that says yes to helping you build your credit score when used responsibly - so it is great to hear that we have helped you build yours 😊 best, Elan

Rated 5 out of 5 stars

Since I joined Aqua as a customer

Since I joined Aqua as a customer, I have been enjoying good and professional services. Their App is easy to use, and very efficient. My credit allowance has been increased due to my regular payment.

April 2, 2026
NewDay logo

Reply from NewDay

Hi Olubamidele, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 Best, Elan

Rated 5 out of 5 stars

Really happy with my marbles card never…

Really happy with my marbles card never had any issues. Took them 2 years to give me a credit limit increase after being the perfect customer with good credit score. Thank you!

April 2, 2026
NewDay logo

Reply from NewDay

Hi there, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 5 out of 5 stars

The management with my card is very…

The management with my card is very important and its handling has been very easy I like it.

April 2, 2026
NewDay logo

Reply from NewDay

Hi Leon, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 4 out of 5 stars

Brilliant Service

Brilliant Service, easy payment just follow instructions. Application fairly painless.

April 2, 2026
NewDay logo

Reply from NewDay

Hi Josie, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 5 out of 5 stars

My experience with Aqua credit card is…Great.

My experience with Aqua credit card is great and wonderful,it's not up to a year now that Aqua gave me the oppourtunity to build my finance but it's been so great for me.

April 2, 2026
NewDay logo

Reply from NewDay

Hi Muiz, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 5 out of 5 stars

Excellent to use and mange easily with…

Excellent to use and mange easily with confident

April 2, 2026
NewDay logo

Reply from NewDay

Hi Omer, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan

Rated 4 out of 5 stars

Overall

Overall, this is a strong credit card with generous credit limits, which makes it very useful for managing larger purchases and maintaining flexibility. However, the APR is on the higher side compared to other cards, and the interest rates can become quite costly if you carry a balance. It’s a great option for those who know how to spend wisely, but less suitable for people who struggle to budget their spending.

April 2, 2026
NewDay logo

Reply from NewDay

Hi Kimno, Thank you for taking the time to leave us a kind review, we appreciate it! Best, Elan

Rated 4 out of 5 stars

awesome aqua

July 17, 2025
NewDay logo

Reply from NewDay

Hi Fateh, thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.

Rated 1 out of 5 stars

Absolute bunch of robbers I purchased a…

Absolute bunch of robbers I purchased a tv from ao on a black Friday deal turned out to be the worst purchase I’ve ever made on a 2 year repayment these robbers have upped the interest repayment to 49 percent this is disgraceful and was not made clear at the beginning that they could do this as if anyone would purchase anything knowing the repayment would be increased halfway through the repayment to that scandalous amount lesson learned I will never purchase an item that has got anything to do with this outfit again new day are the finance company ao use I’ve called them back as asked and still they do nothing why ask to call the number on the response of you are gonna do nothing they are still charging 49 percent apr and are now under investigation by the ombudsman for the second time rip off merchants

April 2, 2026
Unprompted review
NewDay logo

Reply from NewDay

Hi, Bill,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you. Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.

Kind regards,
Josh

Rated 5 out of 5 stars

It always handy to have an extra source…

It always handy to have an extra source to help with the odd emergency (ie recently had to replace washing machine) I also find the app very easy to use

April 2, 2026
Unprompted review
NewDay logo

Reply from NewDay

Hi Peter,

Thank you for taking the time to leave us a review. We're excited to have you on board 😊

Best,

Stephanie.

Rated 1 out of 5 stars

just to let people know Fluid credit…

just to let people know Fluid credit card is issued and managed by NewDay Ltd
charge back failed becuase they sabotaged the charge back having so much evidence and no evidence from the merchant they went along with the merchant anyway.

you are not protected from this credit card at all. they don't protect you.

i will be doing a SECTION 75 CLAIM £204.92.

Sabotaged charge backs not done properly even through evidence shows nothing was delivered.
.
Dispute reference 01410258 for £32.46 to Just Eat
Dispute reference 01434097 for £60.39 to Amazon
London GBR
Dispute reference 01434105 for £70.58 Just Eat London GBR

THEY REJECTED MY SECTION 75 TAKING IT TO SMAL CLAIMS COURT. CLAIM BACK MORE MONEY PLUS FEES AND COMPANSATION AND THE MONEY THEY SHOULD HAVE GAVE ME BACK

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Very good
Very good

April 1, 2026
Unprompted review
NewDay logo

Reply from NewDay

Hi Fakrul,

Thank you for taking the time to leave us a kind review, we appreciate it!

Best,

Stephanie.

Rated 5 out of 5 stars

Five Star Customer Service From NewDay Advisor

I would like to say a huge thank you to Naheed from Newday who managed to sort out the problem of getting the refund from a cancelled holiday paid onto my card in less than 30 minutes, when I had spent the most part of the previous afternoon being bounced from the holiday company who had refunded onto an expired card and Pulse who said they were unable to assist. The money was showing as available on my card on Saturday the day after I spoke to Naheed which was brilliant as I was expecting a delay and I received an email from the NewDay Disputes Team today to say the dispute had now been closed.
Thank you so much Naheed for your help and kindness.

March 27, 2026
Unprompted review
NewDay logo

Reply from NewDay

Hello Lauren. We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊Kind regards, Audrey

Rated 5 out of 5 stars

You communicate extremely well

You communicate extremely well. You tell me in simple easy to understand language about my account, how I'm managing it and you give me options and advice as I go. It's just excellent.

March 26, 2026
NewDay logo

Reply from NewDay

Hello Tom. We do aim to provide a high level of customer service, so it is great to see you have received this. Thank you for taking the time to leave us a positive review 😊Kind regards, Audrey

Rated 5 out of 5 stars

Aqua Credit Card, Outstanding Service, Support, and Features

My experience with Aqua Credit Card has been nothing short of exceptional. In a world where financial services can often feel complicated or impersonal, Aqua stands out as one of the best credit card providers I’ve ever used.
What truly sets Aqua apart is their understanding and customer‑focused approach. They don’t just offer a card—they offer support, guidance, and tools that genuinely help you manage your credit with confidence. Their team has consistently shown and applied professionalism, patience, and a willingness to help, no matter the situation.
The features are equally impressive. From clear statements to helpful notifications, responsible credit‑building tools, and a user‑friendly app, Aqua makes it easy to stay in control. Everything is designed with the customer in mind, and it shows.
Their service and support have been reliable, responsive, and reassuring. Whether it’s resolving a payment query or offering advice, Aqua has demonstrated a level of care that is rare in today’s financial landscape.
Overall, Aqua Credit Card has proven to be a trustworthy partner, supportive, application, transparent, and committed to helping customers succeed. I highly recommend them to anyone looking for a credit card provider that truly understands and values its customers.

March 26, 2026
NewDay logo

Reply from NewDay

Hello Martin. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey

Rated 5 out of 5 stars

It’s one of the best cards going I love…

It’s one of the best cards going I love the App and layout on it and the Aqua coach they have to help you if you would like it and I live the way your limit isn’t increased unless you say yes or no so you’re in control of it at all times and if you was to have a problem there polite and friendly to help you at all times no matter what it is im glad I was accepted with them they help me a lot

March 26, 2026
NewDay logo

Reply from NewDay

Good Afternoon, Angela,

We greatly appreciate you taking the time to share your experience, we're thrilled to hear you're loving your card and hope you continue to!

- Kenith

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