While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

NOVASILK DO NOT BUY ANYTHING FROM THIS COMPANY. I ordered a hairdryer which cost me £135. It arrived late. And when it did arrive it was a completely different hairdryer. When I looked up this ha... See more

Rated 1 out of 5 stars

Unfortunately there is not an option for zero stars. Ordered an item with a 7day stated delivery. I am still waiting for delivery or resolution 1month from order. Initial emails to support were an... See more

Rated 3 out of 5 stars

So I got this online and after ordering j saw these reviews which of course make me full of regret! However it arrived as an IPL so was pleasantly surprised. However not well made seems cheap. Retu... See more

Rated 2 out of 5 stars

£105 for a cheap skull shaver marketed as Nova Silk Precision Pro 7d. What came looks like cheap plastic no-name me-too. Website looks good but that is where the quality ends. Product does work... See more

1.7

Bad

TrustScore 1.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers at it again

Scammers! NOT a company and also NOT in the UK as claimed-Item made in China, comes from China. Cheap plastic, no name on the actual product they claim is an IPL Novosilk hair remover, NO return address and NO telephone number. No reply to emails. Address on package is a long carriageway with NO BUILDINGS on it whatsoever! Good luck with emailing them Trustpilot!

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

Novasilk - Who !!

As with the other reviews, totally taken in by the so called hype. Product came in non - descriptive battered box, felt very cheap and fell to bits after second use. Don’t go anywhere near it.

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

There is a misleading article online…

There is a misleading article online that rates Novasilk as the No:1 IPL and it claims that Novasilk is only in UK. The fact is that it is based in China. I made an order hoping that since is is in UK, I will receive the product to travel with it to my holiday. Then I realised that it is not in UK and it ll take weeks to arrive. I tried to cancel the order and they said it is already shipped which wasn't true either. I emailed Klarna and even Klarna didn't reply.

Please please be careful!!! I thought I was!!!

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

Cheap Chinese Shaver inflated prices

Firstly get taken here obviously by a few fake reviews on how its the best head shaver, website looks good but thats it. Bought the 7 blade head shaver they cost £30 on average from Amazon, a cheap Chinese shaver that does cut your hair but after 1 week one blade has fallen to pieces. Avoid and buy a decent brand,

July 14, 2024
Unprompted review
Rated 2 out of 5 stars

£105 for a cheap skull shaver marketed…

£105 for a cheap skull shaver marketed as Nova Silk Precision Pro 7d. What came looks like cheap plastic no-name me-too. Website looks good but that is where the quality ends.

Product does work though. Used once so far and results are not too bad.

I also bought the additional accessories hence the higher price.

July 15, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look