NUACOM Reviews 395

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and quick to respond, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the seamless setup, smooth transitions, and overall ease of use. Reviewers are particularly impressed with the quick response times and the efficient customer service, which ensures issues are dealt with promptly and effectively. However, some customers also noted that responses were occasionally slow or that the trial period offered limited functionality.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as extremely helpful, patient,... See more

Service

Users describe positive interactions with service, highlighting impressive and excellent support throughout... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the excellent process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent support and smooth... See more

Response time

Customers had positive experiences with response times, with many impressed by the speed of account launching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and th... See more

Rated 5 out of 5 stars

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more

Rated 5 out of 5 stars

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more

Rated 5 out of 5 stars

Staff were extremely knowledgeable about their products and systems. The transition was very smooth with no downtime. The staff were patient when we needed to make a few changes and allowed us to try... See more


Company details

  1. Phone and Internet Service

Written by the company

We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.


Contact info

4.8

Excellent

TrustScore 5 out of 5

395 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

"Nuacom: Elevating Business Communication Effortlessly"

I recently had the opportunity to use Nuacom, and my experience has been quite positive. As a cloud communication service, it offers a robust set of features that cater to businesses of all sizes.

**User-Friendly Interface**: The platform's interface is intuitive and easy to navigate, making it simple for both tech-savvy users and those who may not be as familiar with such technologies.

**Call Quality**: The call quality has been impressive. I’ve experienced minimal downtime and clear audio during both inbound and outbound calls, which is crucial for maintaining professional communication.

**Features**: Nuacom offers a range of features that enhance productivity, such as voicemail-to-email, call forwarding, and an integrated dashboard for managing calls and messages. The ability to customize these features adds to the flexibility, allowing businesses to tailor the service to their needs.

**Customer Support**: Their customer support has been responsive and helpful. I had a few questions during the setup process, and the support team was quick to provide guidance and solutions.

**Value for Money**: Overall, Nuacom seems to provide good value for money. The pricing structure is transparent, and considering the features offered, it’s an investment that can benefit businesses looking to improve their communication systems.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

I am delighted with their service. They have helped me through every step and if I had any questions I was guided thoroughly. I would 100% recommend this company!

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Nuacom has provided me with great…

Nuacom has provided me with great support since my previous supplier exited the market. I appreciate Anthony's patient explanations and Vaibhav's onboarding training, which made everything run smoothly.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and easy service

We got in contact with NUACOM after our previous provider declared they were leaving the market. Our initial meeting was held with Anthony who explained in a clear, concise manner the process of porting numbers from one provider to another and went through their product offering in detail. It seemed so easy and straightforward we decided to proceed. The subsequent onboarding with Vaibhav was again extremely straightforward. There was no downtime and no impact to our business which was an initial concern. Overall the customer service and support so far has been amazing.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Stress free

Pick and easy to understand operator convayed good product knowledge and had good communication skills to do install quick and easy with no fuss

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for better

We are new customers of Nuacom and so far I can't praise them enough. The onboarding was made so simple and on the two occasions since that I have needed to contact them for support they were back to me within minutes and sorted out my issue. I couldn't ask for better service.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Good Product with excellent service

The initial enquiry came from a call from James who went through all their product details and how it would replace our Blueface system who are leaving the market. We proceeded with Nuacom's deal which was good and Vaibhav set up the system and went through everything in detail with us. Vaibhav was extremely helpful and we thank him for that.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Being a sole trader and new to VOIP I…

Being a sole trader and new to VOIP I had certain requirements which I was seeking. The team at Nuacom arranged a one-on-one demonstration of the product and upon signing up to the service Vaibhav talked me through the set up.
I’ve been using the service for two weeks now, and have had no problems to date. So far, I’m very happy with my decision and would recommend Nuacom.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with NUACOM. The team was friendly, knowledgeable, and efficient. They made the entire process smooth and stress-free. I will definitely be using their services again in the future.

July 9, 2024
Unprompted review

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