NUACOM Reviews 395

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and quick to respond, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the seamless setup, smooth transitions, and overall ease of use. Reviewers are particularly impressed with the quick response times and the efficient customer service, which ensures issues are dealt with promptly and effectively. However, some customers also noted that responses were occasionally slow or that the trial period offered limited functionality.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as extremely helpful, patient,... See more

Service

Users describe positive interactions with service, highlighting impressive and excellent support throughout... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the excellent process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent support and smooth... See more

Response time

Customers had positive experiences with response times, with many impressed by the speed of account launching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and th... See more

Rated 5 out of 5 stars

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more

Rated 5 out of 5 stars

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more

Rated 5 out of 5 stars

Staff were extremely knowledgeable about their products and systems. The transition was very smooth with no downtime. The staff were patient when we needed to make a few changes and allowed us to try... See more


Company details

  1. Phone and Internet Service

Written by the company

We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.


Contact info

4.8

Excellent

TrustScore 5 out of 5

395 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Highly recommend Nuacom!

Nuacom is a simple, effective, stable and cost effective system for our SME. We rely heavily on it and it never fails to support us. Customer care is great. Set up is quick and seamless and user interface is all it needs to be. Thanks for being an invaluable part of our business and thanks to Vab for the support!

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth, timely, professional service experience.

The entire sales process was refreshingly straightforward and hassle-free. What impressed me most was how professionally the onboarding and number porting were handled - everything was executed flawlessly according to the timeline we discussed. The team clearly knows what they're doing, and their attention to detail made what could have been a stressful transition completely smooth. I appreciated the clear communication throughout and the fact that there were no unexpected delays or complications. Would definitely recommend to anyone looking for a reliable service provider.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent new customer assistance and…

Excellent new customer assistance and guided all the way until you are fully confident with your new system. The system is total quality no issues at all and has so many different fuctions. And if you do have any issues the response time is excellent. I fully recommend using NUACOM to anyone who is looking for a VOIP system.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth transition to VOIP

We recently moved out phone system to Nuacom. The onboarding process was easy and very well maintained by Nuacom team. At all stages we've been informed about what's going on and what actions are required from our side. On the going live time all went smooth and now we are happy Nuacom users. I highly recommend Nuacom for SMB telephone system.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Software & Customer Service

I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and the customer service in the back-end is exception. Every agent that works for Nuacom has been very helpful and rapid with their responses. Vaibhav was very helpful with me today as was every other agent that assisted. I strongly recommend using Nuacom!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Good

Good, user friendly system and helpful staff. There were no issues porting over our number. I was a little worried that there may be some down time. However, we were assured there wouldn't be and there wasn't. We were up and running with the new system in no time.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Easy installation

Good communication. Prompt response when questions were asked. Good direction and assistance when installing new phones remotely. Couldn't have been more helpful

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Review

Great services by your team, that made it very easy for us to set up.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Nuacom review.

Vaibhav Sharma arranged an onbording call and was very informative and easy to deal with. He made the whole process seamless and very straightforward.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Highly responsive and solution oriented team

The onboarding experience was just as seamless and impressive as the sales process. We worked closely with Vaibhav during this stage, and he was exceptionally responsive, efficient, and focused on finding the right solutions for us. If you are looking for a smooth and well-supported transition, I would highly recommend their team

June 25, 2025
Unprompted review
Rated 4 out of 5 stars

Great service, quick, easy and affordable

Clear and easy to navigate website. Account executive who contacted me was very knowledgeable and understood my requirements. Onboarding was quick and easy to get started and i was able to use the system within 1 hr to make calls and receive them.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Vaihbav did a great job

Vaihbav made our onboarding experience easy. He was clear about everything we went over and what needs to be done going forward. Vaihbav offered help with any other assistance that may be needed.

June 23, 2025
Unprompted review

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