NUACOM Reviews 395

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and quick to respond, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the seamless setup, smooth transitions, and overall ease of use. Reviewers are particularly impressed with the quick response times and the efficient customer service, which ensures issues are dealt with promptly and effectively. However, some customers also noted that responses were occasionally slow or that the trial period offered limited functionality.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as extremely helpful, patient,... See more

Service

Users describe positive interactions with service, highlighting impressive and excellent support throughout... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the excellent process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent support and smooth... See more

Response time

Customers had positive experiences with response times, with many impressed by the speed of account launching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and th... See more

Rated 5 out of 5 stars

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more

Rated 5 out of 5 stars

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more

Rated 5 out of 5 stars

Staff were extremely knowledgeable about their products and systems. The transition was very smooth with no downtime. The staff were patient when we needed to make a few changes and allowed us to try... See more


Company details

  1. Phone and Internet Service

Written by the company

We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.


Contact info

4.8

Excellent

TrustScore 5 out of 5

395 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Viabhav was very professional

Viabhav was very professional, polite and patient
He took us through the first stage of set-up and listened and acted on our instructions with impeccable manners and professionalism.
Well done Viabhav and well done Nuacom you should be proud to have him as a team member!
David Moore

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Couldnt recommend Nuacom more!

Very streamlined process from start to finish. Vaibhav was super helpful getting us set up with our new phones. He took the time to answer any questions and explain things clearly. thanks for all the support

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great Support

Bhav was very easy to talk to. He was very clear when walking me through the application. He was open to questions and sounds approachable. Thanks for all your help!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Very Helpful…

Nuacom Representatives were very helpful, both during the initial demonstration and onboarding session. So far so good!

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Would not recommend their services

We've had a consistently frustrating experience with the Nuacom app. The application frequently fails to connect, and even when it does, the calls themselves often won’t go through. Users regularly report that transferring calls is unreliable — with dropped calls being a common issue.
To make matters worse, the level of customer service is far below expectations. We've had unresolved issues lingering for over a month with little to no meaningful follow-up. Overall, I would not recommend their services.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

GoHighLevel deskphone solution

I had the hardest time finding a solution to connect GoHighLevel with a deskphone. Nuacom really solved this issue for me and it's perfect. It integrates with GoHighLevel flawlessly. So grateful I found them!

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Switching to Nuacom was much easier…

Switching to Nuacom was much easier then I realised. There was no downtime and any questions or issues I had were sorted out straight away. If I knew it was this easy I would of switched to them months ago.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Nuacom is a game-changer for business…

Nuacom is a game-changer for business communications! Super easy to use, packed with powerful features like call routing, CRM integration, and analytics. Reliable, scalable, and fantastic customer support. Highly recommend!

April 3, 2025
Unprompted review

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