NUACOM Reviews 395

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and quick to respond, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the seamless setup, smooth transitions, and overall ease of use. Reviewers are particularly impressed with the quick response times and the efficient customer service, which ensures issues are dealt with promptly and effectively. However, some customers also noted that responses were occasionally slow or that the trial period offered limited functionality.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as extremely helpful, patient,... See more

Service

Users describe positive interactions with service, highlighting impressive and excellent support throughout... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the excellent process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent support and smooth... See more

Response time

Customers had positive experiences with response times, with many impressed by the speed of account launching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and th... See more

Rated 5 out of 5 stars

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more

Rated 5 out of 5 stars

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more

Rated 5 out of 5 stars

Staff were extremely knowledgeable about their products and systems. The transition was very smooth with no downtime. The staff were patient when we needed to make a few changes and allowed us to try... See more


Company details

  1. Phone and Internet Service

Written by the company

We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.


Contact info

4.8

Excellent

TrustScore 5 out of 5

395 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Exceeding expectations

It was a simple logical process. The equipment is plug and play. The technical configuration was expertly supported by Vaibhav.
Training on the system was carried out promptly and a time convenient to us.
All in all changing over was simple and not the headache I anticipated! Great team in Nuacom.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Tried a lot of providers but

Tried a lot of providers but, none were as competitive as Nuacom.
Got set up and running very quickly with great backup from the Nuacom staff who could not be more helpful.
Delighted with the switch to voip phones 10++

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Nuacom provided an excellent experience…

Nuacom provided an excellent experience from installation to support. The setup was smooth and efficient, and their team was incredibly helpful throughout the process. A special thanks to James Hawking and Heather Cunningham for their outstanding assistance—they were professional, knowledgeable, and made everything seamless. Highly recommend Nuacom for their top-notch service!

February 17, 2025
Rated 5 out of 5 stars

Easy to use

Easy to use, modern system and helpful team for support when i need it. simple!

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

We recently installed Nuacom phone…

We recently installed Nuacom phone system and the change over was very straight forward and quick. Heather had all our systems set up in place with our extensions and all is working really well since installation. All the team were lovely to deal with and friendly and helpful.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

A complex case

Ours was a complex case and Nuacom supported us throughout the whole process. Heather Cunningham was extremely responsive and nothing is too much trouble. Thank you Heather for holding our hand throughout this transitional phase.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Hi there,
All my dealings with James Hawkins and Vaibhav Sharma have been very professional.
Both have been very approachable and patient at making this transition over to Nuacom from our current provider. They helped me navigate a very stressful situation when our phone lines got cancelled prior to the due date of moving over to Nuacom.
Thank you to you both for all your help and patience.
Best wishes

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient process from start to…

Very efficient process from start to finsish, Anthony, David & Vaibhav were there to answer any queries, questions or concerns that we had. System set up within days. Very good service from start to finish and a very fair price point.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

We recently signed up with the Nuacom…

We recently signed up with the Nuacom softphone app, and the entire experience has been smooth and professional. From the start, Anthony Tierney was incredibly helpful, answering all our questions with clarity and patience. He ensured we fully understood the service and its benefits, making the onboarding process seamless.

After signing up, Heather Cunningham assisted us with a support call to set up our account, and she was equally supportive. She guided us through the setup step by step, addressing any concerns promptly and making the process much easier for us. Her professionalism and knowledge were greatly appreciated.

Both Anthony and Heather provided quick and efficient support, and their friendly, approachable manner made all the difference. The app itself is intuitive and easy to use, which we highly recommend to anyone considering Nuacom for their communication needs.

January 27, 2025
Unprompted review

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