I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more
Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more
Staff were extremely knowledgeable about their products and systems. The transition was very smooth with no downtime. The staff were patient when we needed to make a few changes and allowed us to try... See more
Company details
Written by the company
We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.
Contact info
Block B, Maynooth Business Campus, W23 W5X7, Maynooth, Ireland
- +35315540200
- info@nuacom.ie
- nuacom.ie
4.8
Excellent
395 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The autodialer is good and the support…
The autodialer is good and the support is very helpful
January 24, 2025
Unprompted review
Quick and effective support
Quick and effective support, super helpful!
January 23, 2025
Unprompted review
Excellent service
Excellent service, Vaibhav was very calm and listened to all my questions and concerns and did not leave the meeting until everything was resolved to my satisfaction. Thank you.
January 22, 2025
Unprompted review
Great system
Great system, that is very user friendly while also being a powerful solution, utilising AI and allowing full management oversight which is vital from a quality control standpoint.
January 16, 2025
Unprompted review
Seamless and simple CRM integration.
Seamless and simple CRM integration.
Vaibhav Sharma helped make my onboarding process easy.
January 15, 2025
Unprompted review
We recently migrated all our services…
We recently migrated all our services to Nuacom for 2 companies. It was a seamless transfer due in no small part to the excellent customer support received. The platform is robust, easily configured and tech support are on hand and easily accessible.
January 6, 2025
Unprompted review
Prompt responses to all requests
Prompt responses to all requests. Very professional customer service & support.
January 2, 2025
Unprompted review
Great Customer Service
The process was straightforward and the team made everything easy to understand
December 24, 2024
Unprompted review
Great service!
Great service and very prompt response time from
Vaibhav when I had any problems with setting up. Very user friendly. I would highly recommend this service.
December 17, 2024
Unprompted review
I have been working with Heather since…
I have been working with Heather since we had to move from Blueface after 15 years, and seriously she has been nothing but amazing, the service provided from her has been exceptional. It can be hard to find companies that actually provide a service but Heather has been superb and she is a fabulous ambassador for Nuacom because I would certainly refer Nuacom from our experience from inception to date. Excellent
December 17, 2024
Unprompted review
NEW CUSTOMER
We have recently just being set up with Nuacom. We have had really helpful experience with Vaibhav Sharma, Thanks for all your help
December 17, 2024
Unprompted review
This is the worst VOIP service i have used.
This is the worst VOIP service that i have ever used in my life, even compared to ones used almost a decade ago, it is like they have regressed in technology somehow. Trust pilot is paid to cancel bad reviews so this will probably not show, but
Nuacom is hopeless.
You might be attracted to the prices & offers but they are of no use when you cannot use anything. The phone App needs very high quality net & DOES NOT
work on 4g.
December 12, 2024
Unprompted review
Reply from NUACOM
Dear Muaz Zafar,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your dissatisfaction with our service, and we appreciate the opportunity to address your concerns.
We understand how crucial reliable communication services are, and we strive to deliver a high-quality experience. However, it's important to note that currently, our services are not supported in Pakistan. This is primarily due to regional limitations that affect the functionality of our technology, including factors such as local internet stability which is essential for VOIP services.
We are continuously working to expand our service areas and improve our technology to adapt to different regional conditions. Your feedback is invaluable in this process.
We regret any confusion about our service areas and are here to help with any further questions or if you need assistance with other services that might be available to you. Please feel free to reach out to our customer support.
Thank you once again for your feedback. We hope to serve you better in the future, should our services expand to new regions.
Warm regards,
NUACOM CS Team
Patrick Brennan Review of Nuacom
Nuacom is just a marvel to SIM providers. It’s customer service agents are happy to help with any challenges that a customer may have, and they will stay on the phone for as long as it takes to overcome them. Excellent company. Well ran.
December 12, 2024
Unprompted review
Reply from NUACOM
Dear Patrick,
Thank you for your fantastic review! We're delighted to hear that you had such a great experience with our customer service team. At NUACOM, we strive to go above and beyond for our customers, and it’s wonderful to know our efforts are appreciated.
Thanks again for choosing NUACOM. We look forward to serving you in the future!
Very positive experience with NuaCom to…
Very positive experience with NuaCom to date. David supported understanding of system and account set up very well and Heather was super helpful in set up of dashboard etc. so far.
November 18, 2024
Unprompted review
Reply from NUACOM
Dear Sinéad,
Thank you for the great review!
We're so glad to hear that David and Heather were able to assist you effectively with your system and dashboard setup. At NuaCom, we're committed to providing excellent service and support.
Thanks for choosing us!
Hi Vaibhav,
Hi Vaibhav,
It was really great working with you, you are super professional and answered all my questions Looking forward walking with your company NUACOM it is top class.
Thanking you
Blessings
Tommy
November 18, 2024
Unprompted review
Very responsive company and quick set-up
Instant response on chat and very simple set up.
On-boarding call was relevant and very straight forward. We tested a few different voip systems and excited to start working with Nuacom
November 18, 2024
Unprompted review
So fa so good
So fa, the device is so simple to restore, and the software is good and easy to use. The client service is good, and the function is powerful.
November 14, 2024
Unprompted review
Easy of Use for END USER
Easy of Use for END USER
Features and Customization are really GREAT.
Call Quality and Reliability is good.
Customer Support is very Professional
November 11, 2024
Unprompted review
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