NUACOM Reviews 395

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and quick to respond, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the seamless setup, smooth transitions, and overall ease of use. Reviewers are particularly impressed with the quick response times and the efficient customer service, which ensures issues are dealt with promptly and effectively. However, some customers also noted that responses were occasionally slow or that the trial period offered limited functionality.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as extremely helpful, patient,... See more

Service

Users describe positive interactions with service, highlighting impressive and excellent support throughout... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the excellent process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent support and smooth... See more

Response time

Customers had positive experiences with response times, with many impressed by the speed of account launching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and th... See more

Rated 5 out of 5 stars

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more

Rated 5 out of 5 stars

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more

Rated 5 out of 5 stars

Staff were extremely knowledgeable about their products and systems. The transition was very smooth with no downtime. The staff were patient when we needed to make a few changes and allowed us to try... See more


Company details

  1. Phone and Internet Service

Written by the company

We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.


Contact info

4.8

Excellent

TrustScore 5 out of 5

395 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Just moved to Nuacom

Just moved to Nuacom, after endless trouble with Eir, and their shocking service, so glad we have moved. Nuacom are a very professional service, very helpful, very efficient, excellent service. Thanks to James and his team.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Best customer support

We needed to implement a VoIP system within a very short timeframe, and NUACOM proved to be the perfect choice. A special thanks to David and Vaibhav for their exceptional support. Despite their busy schedules, they made time to ensure a smooth onboarding process, understanding the urgency of our business needs.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Switching to Nuacom

Switching to Nuacom: all very easy so far, Nuacom's team have answered all our questions promptly and politely. The set-up conference call with Vaibhav was very clear. We look forward to working with Nuacom.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

NUACOM Experience

I recently had the pleasure of experiencing NUACOM's exceptional service when I received two complimentary telephone sets and a comprehensive onboarding session for their dashboard. From the moment I received the phones, I was impressed by their quality and sleek design. The setup process was straightforward, and the onboarding training provided by NUACOM's team was informative and helpful.

The dashboard is intuitive and user-friendly, making it easy to manage calls, access voicemail, and utilize other valuable features. The call quality is excellent, ensuring clear and reliable communication. I've found NUACOM's customer support to be responsive and knowledgeable, always ready to assist with any questions or issues.

Overall, I am highly satisfied with my experience with NUACOM. Their exceptional service, quality products, and user-friendly dashboard have made a significant positive impact on our business operations. I would wholeheartedly recommend NUACOM to anyone seeking a reliable and efficient telecommunications solution.

September 10, 2024
Unprompted review

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