Nationwide Vehicle Rentals Reviews 

Avoid like the plague we filled up and charged us £35 fuel said wasnt same amount of fuel when dropped off when they got back to base bare in mind they dropped off and picked up van so charged us the fuel to get back to base. Then 10 days later trying to say damage to the van trying to charge £2500. And sent a photo not showing full van or registration plate and photo is taken outside a totally different house not even at my property. At the property of of somebody else who hired ban afterwards. Please read reviews i wish i had. Not only one bad review is most of them. Stay away you have been warned

DO NOT EVEN THINK ABOUT USING THIS SCAMMING COMPANY!!!!

Booked and paid in full for a hire van in May to be delivered before the bank holiday weekend… no contact from them since the initial payment and surprise surprise… the van never materialised!!!

Had to do a chargeback on my bank account, got a refund but cost me £100 for the pleasure 🤬🤬

Paid for 9 seater minibus to travel to France. Paid for and confirmed on website. No minibus tutned up and unable to speak to anything other than AI who said she could not put me through to a person. Very stressful, poor service, no customer complaints. Dont touch

AVOID NVR – ABSOLUTELY APPALLING EXPERIENCE

I would strongly advise anyone considering hiring a vehicle through NVR to think twice and look elsewhere.

We booked and paid for a vehicle, only for it not to turn up as agreed. That was bad enough, but what followed was even worse.

Trying to actually speak to somebody and get a straight answer has been virtually impossible. When you’ve handed over your money, you’re entitled to expect either the service you paid for or a prompt refund — not silence, chasing and being left wondering whether you’ll ever see your money again.

At this point, I’m still trying to get my money back for a vehicle that wasn’t provided.

The whole experience has been incredibly frustrating and has left me with serious concerns about the way this company operates. Based on my experience, I would not trust NVR with another booking.

Vehicle didn’t arrive. Communication practically nonexistent. Money taken. Refund still being chased.

My advice: AVOID. Do your research and book elsewhere.

DO NOT USE THIS COMPANY!!!
I booked a long time in advance when reviews were good. However, I got no answer/response to all calls and emails closer to the hire date mid July. The vehicle I hired was never delivered as per the booking and no communication as to why. Same for when I tried to follow up for a refund. Luckily my credit card company gave me the refund. Nearly ruined my daughter's 21st birthday trip to Spa. There would be many customers left high and dry in this situation. Don't take the risk despite seemingly good pricing. Terrible service in every aspect.

So in asking for feedback it’s fair that we should give an honest experience about NATIONWIDE Vehicle Hire.

We rang a local number to hire a Medium van and was advised upon payment it would be delivered from NATIONWIDE HIRE.
Which it was reasonably clean but a sticky substance around the rear door seals, dirty drivers floor but otherwise a nice Citroen van. We were as per Hire Contract advised and happy to agree the van should be returned in clean good condition with the same amount of fuel in as received. In our case half a tank on arrival in fact just under.

Firstly upon opening the rear door a sticky tar like substance was between the door seal and wooden flooring which I had to clean out before using.
Secondly we rang to book a local van hire but were told this one came out of London to the south coast which is not our issue.
Third upon Collection from our address, our return point, just over half a tank of fuel was left in the van.
The van was thoroughly cleaned throughout so cleaner on return as we were grateful for the use.

So the sting here is we are then sent an invoice for £33 for a refill of fuel with no contact, call or email. This money was taken without permission or advisory call or communication.
But drop off and collection was agreed as our home so the vehicle was returned as delivered but slightly cleaner without the tar substance in the back and the required fuel as agreed.
At no point did it say to a London depot or were we advised a 40 -50 mile delivery/return journey was at our cost.

Nationwide delivered a good vehicle but they subsequent charge is little more than totally dishonest especially where use of a credit card on record was not asked for or discussed with us for permission to use.
We were advised by the hire line to contact by email to query this No One has replied, tried to contact us, even acknowledged our email request.

Pride in 100% Customer satisfaction is dishonest as we feel let down when looking to book hire locally we were directed to apparently a London Office without knowing we would be hit with an excessive charge.

I’d advise no one to hire from this group as they do not operate from a local to you Nationwide centres then expect customers to pay for it.

We have again left it with NATIONWIDE bookings today in the hopes that this is an error they will correct, we would never know it came out of London or we need to put in more fuel than we received it with, it wasn’t advised.

Just beware it seems the local depot is trying it on, we wouldn’t mind if we’d been advised of this but to just take the money is dishonest.

Anyone else used them and had this issue with them?

UPDATE!
A follow up on my initial post
So after 4 months... i finally got back my refund through my bank. So anyone waiting on them for their refund, dont bother just speak with your bank and have all ypur evidences.

DO NOT USE THIS COMPANY!!!
I booked and paid for a 17-seater minibus in January 2026 for a girls football tour in July 2026. It never turned up, no communication, no telephone number that worked (just got an AI bot) and nothing since. We had to hire a number of cars on the day to get the girls to their matches. Absolute disgrace!! Thanks goodness I booked it using a credit card.

Would not recommend\. This company appears to have traded legitimately in the past, but my experience was extremely disappointing. They took full payment for a vehicle, failed to provide it, and then stopped responding to my emails and phone calls. To make matters worse, the address listed on Companies House does not appear to be a location where they can be contacted.

I have been left with no option but to pursue legal action to recover my money. Based on my experience, I would strongly advise others to exercise caution before paying upfront.

They did not deliver the hired mini bus. I now have to try and get my money back. SCAM DO NOT USE

I am absolutely devastated! Were all packed up with my 3children and grandparents waiting for a van to turn up that we've hired (in January) FOR NOTHING. IM HEARTBROKEN!! Ive saved for this holiday all year and let down massively by this scamming company!. They never reply to emails and the phone line is just an automated robot! PLEASE DO NOT BOOK THEM! IVE LOST EVERYTHING FROM THIS HOLIDAY NOW DUE TO THESE SCAMMING PEOPLE!!!

I booked a minibus in Feb 26 for a family holiday in July/Aug. I paid in full over £1800 and my booking was confirmed.
As my holiday is close, I thought I'd confirm delivery times. I have emailed every day for a week, phoned every day, remaining on the phone for hours. There's no response to anything.
I don't know if my booking is still on, or if I have been scammed!!
I am extremely upset and struggling to find a minibus to hire for my family's holiday in 2 weeks time.
I now believe this company is in financial difficulties. It is only a broker site, despite the professional look.
Reading other reviews and looking up the company details I am convinced this company is no longer viable, despite their website still taking business. If anyone has any info or advice PLEASE could they share it with me.

This company was very easy to use online DONT GO NEAR IT
I was totally scammed for £900.00
It was all on line The only conversation I had was with AI
The vehicle just never showed up

Thank goodness by bank helped me

Thieves booking payment taken no van appears

I would just like to ask if other uses of this company have experience the return of their deposit... as I have asked for my deposit to be returned and iam on my third month. And still have not had my deposit returned the same answer I have been given is its still under review.
Or that you can't get an answer over the phone.or a email takes 3 to 4days return with the same answer under review...the vehicle was over two hours late on arrival and then I had to spend 1 and half hours cleaning the inside from dog hair...would like an answer ...

No communication on how to pick up vehicle. No responses to emails. Despite booking months in advance, I had to book a vehicle through another company days before travel. No answer to phone calls or emails to get deposit refunded. Finally got deposit returned by going through credit card company.
Absolute shambles of an "organisation".

Despite a number of emails and phone calls we've been waiting for three weeks for Nationwide to pick up their hire vehicle that was used for a total of 3 days. Really not impressed, I'm hoping the car won't be damaged (and we won't be charged) as it's parked on the street.

The process was absolutely fine, the van had seen better days but I wasn't precious about this as I was borrowing a van to move home. What was exhausting was they simply would not refund my deposit and I had to request mastercard to intervene to refund my money.

!!!!!AVOID AVOID AVOID!!!!!
You failed to deliver the 9-seater minibus we booked and paid for in January for 3rd July, without any explanation.
As a result, my husband, myself, and six pensioners were unable to travel on their long-planned holiday to Cornwall. By the time we realised that the vehicle would not be arriving (it just didn’t arrive) we made repeated calls, you're uncontactible just AI chat!! then it was too late to secure an alternative vehicle with another company being its peak season. Consequently, the trip had to be cancelled as we had no other means of transporting everyone.
We are extremely disappointed which is an understatement, particularly given the difficulty we have experienced in contacting your company and the inability to speak with a member of your team. Your lack of communication and failure to fulfil a confirmed booking is unacceptable, we literally have not heard anything from yourselves at all, all booking was confirmed and paid for way in advance which we checked then rechecked!
This situation has caused considerable stress and upset, and we will be advising others to take this experience into account when considering your services.
This level of service is highly unprofessional.

Still waiting on my deposit, avoid avoid like the plage