OhPark Airport Parking Reviews 4,248

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Every time that I fly out of Columbus and need to park my car, I use OHPark. I have learned, especially now with COVID and a decreased number of flights, to just call when I get back so that they know... See more

Rated 5 out of 5 stars

We were given exceptional customer service after we ran into a problem with being double charged. It was truly our mistake by scanning 2 different loyalty cards accidentally. I called Rudy and he cred... See more

Rated 5 out of 5 stars

We were treated with much assistance and care in arranging for leaving our vehicle for two short periods of time and our daughter and husband picking up and then delivering it back for us when we ret... See more

Rated 4 out of 5 stars

Great place to park n fly but upon arrival at the parking lot, I always tend to have issues at the exit gate scanner. I hope the exit scanner issues get resolved because it seems to be the only downsi... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

The Thrifty Place to Park at Port Columbus International Airport


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Great service

Great service. The shuttle was quick to pick us up in the lot and again at the airport. We were picked up and dropped off right in front of our car!!!

June 28, 2020
Unprompted review
Rated 4 out of 5 stars

I could have used a text or email that…

I could have used a text or email that explained picking up my car once I returned to the airport. I seemed to have missed the number to call and it just so happened that there was a van there waiting. I seemed to annoy the driver by not calling ahead once I landed.

June 25, 2020
Unprompted review
Rated 4 out of 5 stars

1) We called for a shuttle after…

1) We called for a shuttle after getting our luggage. After waiting 20 minutes, we had to call a second time. Total wait was 30 minutes.
2) Before COVID we had our account set up to benefit from our AAA discount. With you no-contact checkout we received no discount and paid over $140 for 10 days.

After my review, OhPark called me and not only apologized for my wait, but credited card for my AAA discount. I was impressed by the follow up and appreciated their effort to provide good customer service. I am adjusting my review because of it.

June 25, 2020
Unprompted review
OhPark Airport Parking logo

Reply from OhPark Airport Parking

Thank you for your response. The exit lanes are monitored electronically 24/7 so that we can assist customers with special situations or to help them use the machines. I will reach out to you directly to apply your AAA discount to the transaction.

Rated 3 out of 5 stars

All went well but I had 2 issues

All went well but I had 2 issues. Upon arriving back home, the app was down. Luckily, I found my paperwork or I would not have been able to get out of the lot. the phone number i was directed to told me to leave a message and someone would get back to me. Again, fortunately, I was able to fine the paperwork and get out of the parking lot because it took just under two and a half hours for someone to get back to me.

Upon my arrival, the driver was very pleasant, courteous and helpful. Upon my return, that driver was not. However, I still gave him a decent tip. I am undecided as to if I will use you lot again.

June 18, 2020
Unprompted review
OhPark Airport Parking logo

Reply from OhPark Airport Parking

Thank you for sharing your comments. I apologize that you had issues using your cell phone to exit. We do have an intercom at the gate that is answered 24/7 for instances where our customers are having challenges. These intercom calls are typically answered in less than 10 seconds and most transactions are processed in just a couple of minutes. Due to the travel demand, our drivers are only dispatched when our customers call us to let us know they have arrived. We inform our customers of this and provide them with a card that has the dispatch number printed on it. I apologize that we did not get this information to you. Thank you for your comments and I hope that you will park with us again.

Rated 5 out of 5 stars

Dead battery

Upon return from our trip our car battery was dead. We called the front desk and the bus driver kindly circled back and jumped started our car. We are so grateful.

June 16, 2020
Unprompted review
Rated 5 out of 5 stars

Helpful staff

Helpful staff. Had a special circumstance and needed to park a 18' enclosed trailer. Very satisfied. Great price also!!

June 8, 2020
Unprompted review

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