Oakmans Estate Agents Reviews 478

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and supportive approach throughout their property journey. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how the team goes above and beyond to ensure a stress-free process. However, some people were dissatisfied with the management's attitude when issues arose, describing it as dismissive and unhelpful. A few other people also felt that communication was lacking at times, leading to delays and unanswered queries regarding maintenance or property surveys. There were also isolated reports of unprofessional conduct from contractors and a perceived lack of care for renters' concerns.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service. Many customers praise the efficiency and professionalism of... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently report that the team is... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the clarity and ease of the... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick responses from staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My house sale has just gone through thanks to the Oakmans Northfield team. Charlee Evans valued my house and explained what would be happening next. Bill Fan and Dominic Smith did a wonderful job... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Oakmans were superb. We had trouble with selling our property through a different agent, switched to Oakmans and sold within a month. Their sales progression team were excellent,... See more

Company replied

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

I would definitely recommend Oakmans

I would definitely recommend Oakmans

April 17, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your recommendation! We really appreciate your support and are delighted you had a positive experience with the team.

Rated 5 out of 5 stars

Very professional

Very professional, prompt service offered.

April 21, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your kind feedback! We’re delighted to hear you found the service professional and prompt. Your support is greatly appreciated.

Rated 5 out of 5 stars

Jamie arrived promptly at our property…

Jamie arrived promptly at our property to prepare photos and media for our upcoming sale. He was very professional and I am looking forward to seeing the end result

April 21, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely feedback! We’re so pleased to hear Jamie arrived promptly and provided a professional service while preparing the photos and media for your upcoming sale. We hope you’ll be delighted with the final results and appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Jamie arrived on time and clearly…

Jamie arrived on time and clearly explained the process of taking photos and video of our home. He was very polite and courteous and quickly and efficiently completed all the photos and video. Thank you Jamie for being so pleasant and professional.

April 17, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your wonderful feedback! We’re delighted to hear Jamie arrived on time, explained the process clearly, and completed everything quickly and efficiently. It’s great to know he made the experience pleasant and professional for you — we’ll be sure to pass your kind comments on to the team.

Rated 5 out of 5 stars

Khairi and Hau were professional and…

Khairi and Hau were professional and friendly. They came on time and were helpful.

April 10, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your kind feedback! We’re pleased to hear Khairi and Hau were professional, friendly, and helpful throughout the visit. It’s great to know they arrived on time and provided a positive experience for you.

Rated 5 out of 5 stars

Property pictures with Hau from Oakmans

08/04/26 Hau from Oakmans arrived on time and I was greeted by a very friendly young man. He clarified the process and helpfully moved a few things for me due to my limited mobility. I found Hau to be very efficient in taking the pictures on my property which took approximately 30mins. So far I have nothing but praise for the team at Oakmans in Harbourne.

April 8, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to share such lovely feedback. We’re delighted to hear Hau arrived promptly, explained the process clearly, and was able to assist you so helpfully during the appointment. It’s wonderful to know you found the experience efficient and positive from start to finish. We really appreciate your kind words about the team at Oakmans Harborne and will be sure to pass your comments on.

Rated 5 out of 5 stars

Jamie was very professional

Jamie arrived on time having previously confirmed the appointment. He was friendly thorough and professional. He talked us through the procedure involved and informed us of what the plan was going forward. We were very satisfied.

April 7, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your wonderful feedback! We’re so pleased to hear Jamie kept you informed throughout the process and provided a friendly, thorough, and professional service. It’s great to know you were very satisfied with the experience, and we truly appreciate you taking the time to share your comments.

Rated 5 out of 5 stars

Property Photos

Hau visited today to take photos of my property ahead of renting it out. He was efficient and professional, and explained how the whole process worked clearly. It was super cool to see the drone shots of the property - I would highly recommend.

April 7, 2026
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your fantastic feedback! We’re delighted to hear Hau provided an efficient and professional service and explained the process clearly throughout. It’s great to know you enjoyed seeing the drone shots as well — they really do add something special. We truly appreciate your recommendation and your kind comments.

Rated 5 out of 5 stars

Excellent Photos and Media Process

Excellent communication when booking and when we had to change the times for the photos. Hau was very friendly and efficient with the photos, 360’ and video. Made the process super clear

April 1, 2026
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your lovely feedback! We’re so pleased to hear the communication throughout the booking process was excellent, even when arranging a change of time. It’s great to know Hau made the experience clear and straightforward while carrying out the photos, 360 tour, and video efficiently and professionally. We really appreciate your kind comments.

Rated 4 out of 5 stars

Seamless media session

Seamless media session.
Time changed and it was moved 2hrs earlier.
Photographer turned up 15 mins early so still doing last minute touches.
Photographer knew what he was doing and was helpful. Good service

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Take the pain out of selling your home …

Since deciding to sell our house and appoint Oakmans as our estate agent we have had excellent support throughout the process. Photography of our home was very professional and we were delighted with the results. We cannot speak highly enough of their people and efforts

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service the photographer helped with ideas and moving items to get the best possible photos, polite and professional service.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Showing off our home

Dominic from the marketing team has taken fabulous pictures of our home, that really show it at its best. He was professional and explained everything he was doing during the time he was with us to ensure we were happy. We are really glad we chose Oakmans to sell our home.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

House sale photos

Prior to date selected I received daily email texts and email reminders with opportunity to cancel & rearrange if required.
Dominic Smith was professional, courteous and friendly.
Arrived promptly as arranged, upon which clearly explained plan of action and undertook accordingly.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Property photography.

The photographer arrived promptly at the arranged time,he went around the different rooms and we moved family photos etc,he carried out the photography,video and drone footage in a timely manner,he was polite and very competent , excellent.

March 24, 2026
Unprompted review

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