Oakmans Estate Agents Reviews 478

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and supportive approach throughout their property journey. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how the team goes above and beyond to ensure a stress-free process. However, some people were dissatisfied with the management's attitude when issues arose, describing it as dismissive and unhelpful. A few other people also felt that communication was lacking at times, leading to delays and unanswered queries regarding maintenance or property surveys. There were also isolated reports of unprofessional conduct from contractors and a perceived lack of care for renters' concerns.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service. Many customers praise the efficiency and professionalism of... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently report that the team is... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the clarity and ease of the... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick responses from staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My house sale has just gone through thanks to the Oakmans Northfield team. Charlee Evans valued my house and explained what would be happening next. Bill Fan and Dominic Smith did a wonderful job... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Oakmans were superb. We had trouble with selling our property through a different agent, switched to Oakmans and sold within a month. Their sales progression team were excellent,... See more

Company replied

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Lovely experience

Luke & Tate did a great job explaining everything to us and making us comfortable. Jake too. Would recommend to a friend.

November 19, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you so much for your lovely feedback! We're delighted to hear that Luke, Tate, and Jake made you feel comfortable and explained everything clearly. We really appreciate your recommendation.

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and informative

Luke, Tate

November 19, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your kind feedback - we’re glad to hear the team were able to help!

Rated 5 out of 5 stars

Very informative staff

Everyone was very helpful and answered any questions we had in an easy to understand way.

November 19, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your feedback! We’re pleased to hear the team were informative and able to assist.

Rated 5 out of 5 stars

Lovely experience

Lovely people showing us around, very personable, each property accessible

November 19, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to leave us a review! We’re so pleased to hear you had a lovely experience with us.

Rated 5 out of 5 stars

The photographer was professional and friendly.

The photographer arrived on time, he was professional and friendly.
He worked quickly and thoroughly.

November 19, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your feedback, Lynda. We're glad to hear the photographer made a positive impression and was both professional and friendly.

Rated 5 out of 5 stars

Megan was amazing

Megan was amazing, she made us feel so reassured despite looking for a house quite late! Couldn’t recommend enough :)

November 19, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely feedback! We’re so pleased to hear Megan helped you feel reassured during your search.

Rated 5 out of 5 stars

Jay and Greg were very helpful

Jay and Greg were very helpful. Would recommend for student properties.

November 19, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to leave a review, Jacob! We're so glad Jay and Greg were able to help - and we really appreciate your recommendation for student properties.

Rated 5 out of 5 stars

Lovely estate agent

Lovely estate agent called Ollie , great character

November 18, 2025
Unprompted review
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Reply from Oakmans Estate Agents

We really appreciate you taking the time to share your feedback. Wonderful to know the team made you feel so welcome - Ollie will be thrilled to hear it!

Rated 5 out of 5 stars

very helpful people

very helpful people, good properties & great support

November 18, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thanks so much for your feedback! Great to hear the team were helpful and supportive.

Rated 5 out of 5 stars

Wonderful support

Wonderful support, great viewings and very helpful sales person - Olly

November 18, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely feedback! We’re so glad Olly was able to provide great support and make your viewings a positive experience.

Rated 1 out of 5 stars

Student Accomodation, endless emails and a guarantor for the whole house

As a potential guarantor for a student rented house. I was flooded with emails and text messages from the agancy, all counting down from day 7 to 1 to complete paperwork to support my 1st year student daughter's application. At a glance I have received 17 emails and numerous text messages.

In addition the contact offered sought for me to not only guarantee my own daughter's rent but also the rent of all fellow student housemates in the property.

I am glad that my daughter and her friends decided to lose their initial holding deposit and have signed and completed a contract with another local student housing agency, from whom I received 1 email and only had to guarantee my own daughter's rent.

October 31, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Laurie, Thank you for taking the time to share your feedback. We’re sorry to hear that the experience felt overwhelming.

The process you described is standard across student lettings, as joint tenancy agreements mean all tenants and their guarantors share responsibility for the full rent amount. This is a normal requirement, rather than a policy unique to our agency.

We appreciate that the documentation and reminders can feel like a lot - they’re in place to ensure everything is completed correctly and securely for all parties.

We have taken your comments on communication volume on board, as we’re always looking for ways to make the process smoother.

Rated 5 out of 5 stars

The service has been great

The service has been great. The company has managed to get through lots of showings and they have been helpful and informative throughout the house tours.

November 17, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to share your experience, Charlie. We’re delighted to hear the team were helpful and informative during your viewings - it’s great to know you’ve been happy with the service!

Rated 5 out of 5 stars

Helpful and organised

Helpful and organised, really good and took care of us well

November 17, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi (Name), thank you for your review! We're really pleased you've had a positive experience so far - the team always aim to make the process as smooth and supportive as possible.

Rated 5 out of 5 stars

Really engaging and helpful!

Really engaging and helpful estate agents! very attentive and quick despite being busy!

November 17, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to leave us a review, Yasmine. We really appreciate that our office can get very busy at times, but we always aim to stay attentive and supportive throughout.

Rated 5 out of 5 stars

Friendly and Helpful Staff

Connor showed me around some houses and was very friendly and helpful answering all my questions.

November 17, 2025
Unprompted review
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Reply from Oakmans Estate Agents

We really appreciate your feedback, Seb! Great to hear Connor was so friendly and helpful while showing you around.

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