Oakmans Estate Agents Reviews 478

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and supportive approach throughout their property journey. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how the team goes above and beyond to ensure a stress-free process. However, some people were dissatisfied with the management's attitude when issues arose, describing it as dismissive and unhelpful. A few other people also felt that communication was lacking at times, leading to delays and unanswered queries regarding maintenance or property surveys. There were also isolated reports of unprofessional conduct from contractors and a perceived lack of care for renters' concerns.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service. Many customers praise the efficiency and professionalism of... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently report that the team is... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the clarity and ease of the... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick responses from staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My house sale has just gone through thanks to the Oakmans Northfield team. Charlee Evans valued my house and explained what would be happening next. Bill Fan and Dominic Smith did a wonderful job... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Oakmans were superb. We had trouble with selling our property through a different agent, switched to Oakmans and sold within a month. Their sales progression team were excellent,... See more

Company replied

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amelia was so helpful

Amelia was so helpful , GENUINKY so nice and welcoming . It was a stressful experience and she made it so easy and accessible . Thank you so much for all the assistance and help 🫶

November 17, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Libby, we really appreciate you taking the time to share such lovely feedback. It’s wonderful to hear Amelia made a positive impact.

Rated 5 out of 5 stars

Customer service by Jake

Customer service by Jake, Greg and Harrison was amazing they even picked up my friends to take them to the viewing.

November 15, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely feedback! We're delighted to hear Jake, Greg, and Harrison went the extra mile to make your viewing experience so positive. We’ll be sure to share your comments with them!

Rated 5 out of 5 stars

Fab!

Lovely service from Harrison, Greg & Jake. Made my experience so easy

November 15, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thanks so much for your review! We’re so glad to hear you had a great experience with the team.

Rated 5 out of 5 stars

Great experience! :)

Abbi and Harry were great! They gave us a lovely tour of the houses and were super clear with details and happy to help with any questions! :)

November 15, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Celeste, we really appreciate you taking the time to share your feedback. It’s wonderful to hear Abbi and Harry made your tour enjoyable and informative - they’ll be so pleased to know you felt well looked after.

Rated 5 out of 5 stars

House viewings

We had a very positive experience with Oakmans.
We had a thorough chat about what we wanted, what we were looking for, our budget and what our main priorities are.
We were then given options that were run through properly. We knew everything we needed to know and felt comfortable asking questions. Our needs were met and understood and the care Oakmans gave was amazing.
Abbi and Harry were incredibly helpful and supportive during our viewings. Making sure all questions were answered and that we felt comfortable and listened too.

We were fortunate enough to want one of the houses and reserving this was a very good and efficient process.

November 15, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Charley, thank you so much for taking the time to share such detailed feedback. We’re delighted to hear you had a positive experience with Oakmans and that Abbi and Harry made the process so clear and supportive throughout your viewings. We're glad to know you felt listened to and well looked after and we’ll be sure to pass your kind words on to the team.

Rated 5 out of 5 stars

All members of staff were very…

All members of staff were very attentive and took there time to ensure they dealt with our requests

November 15, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Rebecca, thanks for your great review. We're delighted to hear the team members you encountered were attentive and proactive. It’s great to know you had such a positive experience!

Rated 5 out of 5 stars

Harry and Jake are the GOATS

It was a very quick and smooth process despite us being so late to the process.

November 15, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thanks so much for your review! We’re thrilled to hear Harry and Jake made such a great impression - they’ll really appreciate your kind words.

Rated 5 out of 5 stars

Harry’s a goat

Harry was a brilliant help today and an absolute legend. Give him a raise. Helped us find the perfect house and had a great time and laugh with him too. Sound guy. Jake was also extremely helpful and helped make the process easy and understandable

November 15, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Kai, thank you so much for taking the time to share such brilliant feedback. We’re delighted to hear Harry and Jake made the experience enjoyable and straightforward while helping you find the perfect house!

Rated 5 out of 5 stars

Amazing service!

Harrison was extremely helpful and friendly. Great customer service and was fantastic at communicating as booking a house was a nerve racking experience!

November 15, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Mia, thank you for taking the time to share your experience. We’re so glad to hear Harrison was friendly, helpful, and reassuring throughout what can be a nerve-racking process.

Rated 4 out of 5 stars

very enthusiastic

good experience. abbi and paul knew a lot about the houses and were very enthusiastic. look forward to getting a house with them

November 14, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for the great review, Sofia! We'll be sure to pass on your compliments to Abi and Paul, and wish you the best of luck finding your home!

Rated 5 out of 5 stars

great customer service from Abbi and…

great customer service from Abbi and Paul. very welcoming

November 14, 2025
Unprompted review
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Reply from Oakmans Estate Agents

We really appreciate your feedback! It’s great to hear Abbi and Paul were so welcoming and provided such a positive experience.

Rated 5 out of 5 stars

Harrison did an amazing tour of all the…

Harrison did an amazing tour of all the houses and made us feel really heard. Great experience

November 14, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi J, thank you for taking the time to leave us such lovely feedback. We’re delighted to hear Harrison made you feel listened to and helped make your viewings a great experience!

Rated 5 out of 5 stars

Harrison was great and lovely

Harrison was great and lovely. Very informative and knew everything. Very friendly. My guy

November 14, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thanks for your review, Rico! We’re so glad to hear Harrison was friendly, knowledgeable, and made your experience enjoyable. We’ll be sure to pass on your comments.

Rated 5 out of 5 stars

Very helpful staff

Very helpful team. Harrison was an amazing tourguide.

November 14, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your great feedback, Henry! It’s great to hear Harrison and the team were so helpful and made your viewing experience a positive one.

Rated 5 out of 5 stars

Great house viewing experience

Harrison made a lovely effort guiding us through the houses, allowing us to make a good decision on what house to pick.

November 14, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Dan, we really appreciate you taking the time to share your experience. It’s wonderful to hear Harrison made the viewing process smooth and enjoyable.

Rated 5 out of 5 stars

Harrison was very descriptive and…

Harrison was very descriptive and knowledgeable and made the viewings an enjoyable experience. We managed to look through lots of houses thoroughly and the experience seemed very simple and efficient and easy.

November 14, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your review, Noah! It's great to hear Harrison’s knowledge and attention to detail made your viewings both efficient and enjoyable.

Rated 5 out of 5 stars

We’re very helpful going through the…

We’re very helpful going through the tricky process of choosing and finding houses to live next year for university students (GREG)

November 14, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thanks for your review, Ethan! We’re delighted to hear Greg was so supportive and helped guide you through what can be a tricky process.

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