Oakmans Estate Agents Reviews 478

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and supportive approach throughout their property journey. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how the team goes above and beyond to ensure a stress-free process. However, some people were dissatisfied with the management's attitude when issues arose, describing it as dismissive and unhelpful. A few other people also felt that communication was lacking at times, leading to delays and unanswered queries regarding maintenance or property surveys. There were also isolated reports of unprofessional conduct from contractors and a perceived lack of care for renters' concerns.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service. Many customers praise the efficiency and professionalism of... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently report that the team is... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the clarity and ease of the... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick responses from staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My house sale has just gone through thanks to the Oakmans Northfield team. Charlee Evans valued my house and explained what would be happening next. Bill Fan and Dominic Smith did a wonderful job... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Oakmans were superb. We had trouble with selling our property through a different agent, switched to Oakmans and sold within a month. Their sales progression team were excellent,... See more

Company replied

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great and helpful experience

Really great experience - thank you very much! Greg was amazing and very helpful with our questions

November 14, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Daisy, thank you for your lovely feedback! We’re thrilled to hear Greg was so helpful and made the experience enjoyable from start to finish.

Rated 5 out of 5 stars

Very helpful

Very helpful, great experience, thank you Greg!

November 14, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your feedback, Francesca! We shall pass your compliments onto Greg!

Rated 5 out of 5 stars

student house searching

they made the whole house searching really easy and quick especially meg, she was really helpful and nice. Office is really nice and very helpful being able to sit down and look at houses, pick and look directly at them. Overall a 5 star experience!

November 14, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Gracie, thank you for sharing your experience! We’re so glad Meg and the team made the house-searching process smooth, supportive, and enjoyable. We really appreciate your 5-star feedback!

Rated 5 out of 5 stars

The company was very proactive in terms…

The company was very proactive in terms of chasing up our appointment, and were very helpful during the process. Finding a house can be very difficult and stressful and Greg made it a whole lot simpler.

November 14, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you, Will! We’re so pleased to hear Greg was proactive and helped make finding your house a simpler, less stressful experience.

Rated 4 out of 5 stars

Good friendly members helped us choose…

Good friendly members helped us choose and select which house was right for us

November 14, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your feedback! We're really pleased to hear the team were friendly and helpful in guiding you through choosing the right house. We hope we can turn your experience into a 5 star by continuing to provide a smooth and supportive experience.

Rated 5 out of 5 stars

Staff were talkative and really eased…

Staff were talkative and really eased us 1st year students through all the issues and stages that come along with renting out a house
We were lucky enough to have Connor as our leading worker explaining all the steps which we were all grateful for

November 13, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Marco, we really appreciate your review. It’s great to hear Connor was so supportive and made the process clear and comfortable for you and your group.

Rated 5 out of 5 stars

The staff were really supportive and…

The staff were really supportive and helpful through the entire process with incredible patience. Connor was especially helpful throughout and answered all my questions.

November 13, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your feedback, Janik! We’re delighted to hear Connor and the team were patient, supportive, and helped make everything straightforward.

Rated 5 out of 5 stars

Quick process and friendly staff

November 13, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thanks for your review, Jammy! We’re so glad to hear everything went smoothly and that the team were friendly throughout the process.

Rated 5 out of 5 stars

Great experience

Great experience, Oli and James were amazing and efficient whilst taking us around. Thank you!

November 12, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Maddy, thank you for sharing your experience! We’re so pleased to hear Oli and James made your viewings efficient and enjoyable.

Rated 4 out of 5 stars

Abby and Sophie showed us a range of…

Abby and Sophie showed us a range of houses within our budget. They were friendly and answered all of our questions. We found a great house and the form process was straightforward.

November 12, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for taking the time to leave us a great review! We're really pleased to hear Abbi and Sophie were friendly, helpful, and made the process straightforward.

Rated 5 out of 5 stars

Quick and Easy process with friendly…

Quick and Easy process with friendly staff who knew what they were doing.

November 12, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you, Lucy! It’s great to hear you found the process quick and easy - we really appreciate your feedback.

Rated 5 out of 5 stars

Great experience

Abbi and sophie were so lovely and helpful, answered all our questions and made the experience great.

November 12, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Juliette, thank you for your kind words! We’re so glad Abbi and Sophie were helpful and made your experience such a positive one.

Rated 5 out of 5 stars

Megan was very helpful

Megan was the best most helpful person and so nice and told us all the information we needed to know and drove us to the houses and was really rooting for us and didn’t rush us, you should give her a company car she was great

November 12, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Roma, thank you for sharing your lovely feedback! We’re delighted to hear Megan was so friendly, supportive, and went the extra mile to make your experience enjoyable!

Rated 5 out of 5 stars

Our estate agent

Our estate agent, Megan, was very helpful and really enthusiastic, easy to get along with, and showed us all the properties properly and with ease. The process was great.

November 12, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you, Talvin! We’re so pleased to hear Megan’s enthusiasm and helpful approach made your experience smooth and enjoyable - we really appreciate your feedback.

Rated 5 out of 5 stars

Jai was helpful good customer service…

Jai was helpful good customer service and efficient

November 12, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thanks for your review, Henry! We’re glad to hear Jai provided great customer service and made the process efficient for you.

Rated 4 out of 5 stars

Jay was a sound guy

Jay was a sound guy, very informative and whole process was effecient didnt have to wait very long although it was very busy

November 12, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your feedback. We’re so pleased to hear Jay was helpful and informative, and that the process felt efficient even during a busy period. We’ll be sure to pass your comments along to him.

Rated 5 out of 5 stars

Excellent experience

Jai was excellent. Took us round 4 houses. Very informative. All round great service.

November 12, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Harry, thank you for taking the time to leave such positive feedback! We’re delighted to hear Jai was so informative and made the experience a great one from start to finish.

Rated 5 out of 5 stars

Jai was very helpful

Jai was very helpful. Would recommend the experience.

November 12, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thanks for your review, AJ! We’re delighted to hear Jai was so helpful - we’ll be sure to pass along your kind feedback.

Rated 5 out of 5 stars

Very informative

Very informative, Jai led us round and felt very welcoming and comfortable.

November 12, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you, Nathan! It’s great to hear Jai made the viewing feel welcoming, informative, and comfortable for you.

Rated 5 out of 5 stars

The photographer was friendly helpful…

The photographer was friendly helpful and efficient.

November 11, 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your feedback, Mr Elliott! We’re pleased to hear the photographer was friendly and professional - your comments will be shared with the team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look