OKX Reviews 1,621

Demo trade mode is also applicable in testing an idea without taking any actual money. I tested a grid bot on it during two weeks before my launch, and it allowed me to prevent a number of stupid errors. The negative aspect is that the mobile application is messy and congested with features. After knowing where everything is, that is alright.

I have no problem so far and the app works perfectly on my phone.

customer service is a blank journey, the fees are on a loop, outrageous charges just to not get anything. wish i tunneled soley on #ECHOMINES, no hidden charges, with quick payouts

Worst exchange I have used. No futures trading - first of all. Second - if you want to withdraw then you need to have funds in your wallet already (at least 5 USD) for verification. This is the dumbest thing and waste of time I have ever seen. How would I send you 5 USD if I want to payout crypto from OKX to have it in my wallet? What is user doesn't have any crypto in his wallet, how would he get it to verify? This exchange is a trap and raises concerns. OKX is more strict and worse than national banks. Other exchanges were able to make this dumb European verification process called travel rule normal (only asking for screenshot, written confirmation that we are the owners of the wallet or automatic verification by signing message), but nah, not OKX. Never using this exchange again, no thanks, they make everything harder and slower than anyone else in this industry. I am trying to use CEX more and more because of such situations and you guys should too!

I am a fully verified user and have always used OKX legitimately.

When I attempted to withdraw part of my BTC to my personal cold wallet, the situation became unexpectedly complicated and extremely stressful.

I completed every verification step requested, including:

A test (satoshi) transaction

A signed message proving wallet ownership

Verification via BTC Core

Despite providing clear cryptographic proof of ownership, the process did not move forward smoothly. Instead, after extended back-and-forth communication, support requested that I submit a continuous, unedited video recording navigating live through my hardware wallet interface, showing my full wallet address, account information, transaction history, and specific transaction details including TxID.

At that point, I became genuinely concerned.

This type of request feels far outside standard industry practices and raises serious operational security concerns. Hardware wallets are specifically designed to protect user privacy and minimize exposure of sensitive information. Being asked to record and disclose detailed wallet activity felt disproportionate and deeply uncomfortable.

For comparison, I went through a similar ownership verification process with Kraken. They also required verification, but the process was professional, straightforward, and resolved within minutes — without excessive demands or unnecessary complexity.

The contrast was significant.

I understand that compliance procedures are necessary, especially under EU regulations. However, verification requirements should be proportionate, technically justified, and aligned with best practices in the crypto industry.

In this case, the experience created fear and uncertainty regarding the safety of my assets on the platform.

I hope OKX carefully reviews its withdrawal verification policies to ensure that legitimate users are not subjected to procedures that feel excessive or outside normal standards.

The worst crypto app out there! Stay far away! They hold ur funds and will not release them for 15+ days! Horrible Customer service! If I could give zero stars I would because they definitely dont deserve one star!

I received the withdrawal within few min. I have no complaints so far! thank you

The dark mode is actually 'true black' on my OLED phone, not just grey. It looks slick and saves battery when I'm checking charts all day.

I have been using this for couple pf years and found it really easy to trades. They had so many coin to choose and they are listing new gem every month which is great.

Bad experience with OKX
Submitted new + additional docs on OKX, verified, been spot-buying for two months, DCA'd heavily, but my crypto is locked—no sell allowed. Customer service does nothing. Everyone stay alert. Worst experience ever. কেও ব্যবহার করবেন না ফাল্তু পরিষেবা অতিরিক্ত চার্জ কাটে।

The educational content in the learn section is actually useful, not just marketing fluff. I've picked up solid information about things like funding rates and perpetual contracts that helped me understand derivatives trading better before risking real capital.

The customer support was beyond unhelpful. On two separate occasions, the platform UI bugged out completely. Despite this, customer support repeatedly insisted the issue was on my side and that everything looked “fine” from theirs. Only after escalation did they finally acknowledge that there was a platform issue but by then, the damage was already done.

While trading a $300,000 position, the ETH/USDC price froze on their platform. Candles stopped moving, and TP/SL orders did not trigger. This persisted for two full days. I tried every possible access point mobile, Mac, PC nothing worked.

I was forced to manually close positions, paying $800 in fees per position, purely because the platform was unusable. No compensation. No accountability.

This experience highlighted several serious problems:

Buggy and unreliable UI

Frozen price feeds and non-functioning TP/SL

Extremely poor customer support

Hidden or excessive fees

For a platform that markets itself as professional and reliable, this was unacceptable. When real money is on the line, “everything looks fine on our side” is not an answer.

I will never trade on OKX again.

My support ticket #31101279

I recently faced a challenging situation with OKX's P2P dispute resolution system.

As a buyer, I completed my payment, which was confirmed by both my bank and the recipient's payment service provider. Despite submitting all required proofs bank confirmation, transaction records, and even official inter-bank communication my crypto remained frozen for over 10 days after the dispute was officially resolved in my favor.

The seller had violated OKX's own policy by using a third-party payment account, and falsely claimed non-receipt even when their own wallet provider confirmed the funds were credited (though temporarily held for verification).

While the OKX platform is generally reliable for trading, the support process during disputes feels unnecessarily slow and repetitive. Multiple “under review” cycles and repeated requests for already-submitted documents extended the resolution time significantly.

This is what they say to you after closing your account even if you have money on it....
After careful review and in accordance with our Terms of Service, we regret to inform you that we are unable to provide services to you. We understand that this may be disappointing, and we sincerely apologize for any inconvenience this may cause.
Please note that this decision is final and cannot be reversed. We appreciate your understanding and cooperation throughout the process.

I just lost 100$

Dear OKX Support Team,

I am writing to formally submit a complaint regarding the delay in the release of my funds related to a crypto loan transaction on your platform.

I used the crypto loan feature available on your exchange by entering the loan using my entire available balance as collateral. As of February 1, 2026, I fully repaid the outstanding loan amount. According to your platform’s terms, my entire balance should have been released and made available to me within 24 hours following full repayment.

However, despite five days having passed since the repayment date, my balance has still not been credited back to my account.

I contacted your live support team regarding this issue, and a support ticket was created on my behalf. In the response I received, I was informed that the delay was due to a general system backlog and that assets are being released sequentially. Despite this explanation, I am still waiting, and no concrete resolution timeframe has been provided.

This situation is unacceptable, as it prevents me from accessing my own funds without a valid justification and exceeds the timeframe stated in your own procedures.

I kindly but firmly request that the necessary actions be taken immediately to resolve this issue and that my balance be released to my account without any further delay.

My UID is 439566967771727546

I look forward to your prompt response and resolution.
Sincerely,
Mete Kara

My support ticket id: 31051678

I faced a serious issue on OKX. I opened two CRVUSDT trades with proper SL orders, then manually closed both positions. Days later, I was shocked to receive liquidation emails. When I checked, I found that the position was still open and all SL orders had been cancelled — even though I never cancelled them.
Support kept repeating generic replies and refused to provide backend logs (IP, device, source of cancellation). My own order history shows only “Canceled” with no source. Very disappointing transparency and investigation quality.

The dual investment product caught my attention as a way to earn yield while potentially buying or selling at better prices. It's a nice middle ground between just holding coins and actively trading and the risk reward is clearly explained before you commit.

I appreciate that the platform shows real time order book depth with clear visualizations. When I am placing larger trades, being able to see the market depth helps me avoid slippage, and the charts update smoothly without any noticeable lag during busy trading hours!

Support is terrible. I got an error during KYC verification. I contacted support, and they advised me to clear the cache and reinstall the app. While other exchanges reply in a few minutes and are always responsive, I've been waiting for 4 hours already on OKX with no response at all.

I've used their fiat deposit options a few times through bank transfer. Processing took about a business day, which is standard. Fees were transparent.