Olivetreehome Reviews 176

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Had a wonderful afternoon making a candle at Helen’s workshop ~ I’ve since been burning the candle & it’s of such good quality & smells amazing, I will be making sure to get a refill. The candle made... See more

Rated 5 out of 5 stars

Helen Mitchell is a very talented young artist who specialises in redesigned furniture.We commissioned a revamp of an Ercol coffee table and we are absolutely thrilled with the result. The table top... See more

Rated 5 out of 5 stars

I attended the candle & crochet afternoon at Loubee's Teashop in Chelmsford. Thank you, ladies, for a really lovely afternoon 😊 What more could you ask for, new skills, fantastic company, great foo... See more

Company replied

Company details

  1. Candle Store
  2. Gift Shop

Information provided by various external sources

Creating vegan friendly scented soy candles which not only smell wonderful but look beautiful too...


Contact info

4.9

Excellent

TrustScore 5 out of 5

176 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Superb customer service

Superb customer service! This is my third time purchasing from Olive Tree Home, Helen's products are incredible. Cannot recommend enough!

June 29, 2020
Unprompted review
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Reply from Olivetreehome

Thank you so much Katie for this lovely review and for your continued support.
Helen x

Rated 5 out of 5 stars

Parcel turned up and it’s beautiful

Parcel turned up and it’s beautiful, alot of thought has gone in to their kits, cant wait to use it!
Well worth every penny!

June 24, 2020
Unprompted review
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Reply from Olivetreehome

Thank you so much this lovely feedback Katie.
I’m so pleased you love it.
Helen x

Rated 5 out of 5 stars

Brilliant

Brilliant! Candle making box is incredible and so well thought out. Would highly recommend. Thank you.

June 17, 2020
Unprompted review
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Reply from Olivetreehome

Thank you so much for your review Angela, I’m so pleased you have received and hope you have fun creating..
Helen

Rated 5 out of 5 stars

From ordering to receiving the process…

From ordering to receiving the process is seamless. The most beautiful package received with 3 exquisite candles all with incredible smells.
I would 100% recommend to anyone.

June 6, 2020
Unprompted review
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Reply from Olivetreehome

Thank you so much Samantha for such a lovely review. Feedback like this means so much.

Rated 5 out of 5 stars

Excellent service

Excellent service, candles arrived quickly, smelt lovely and were presented in a beautiful box, one with a ribbon, so great for gifts. I loved the personlised emails along the way. I will be buying again for a friends birthday in a few weeks.
Many thanks Helen for your excellent products and customer service.

June 4, 2020
Unprompted review
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Reply from Olivetreehome

Thank you so much for such lovely feedback Lorraine. I’m so pleased you felt this way as this is the exact experience I want every Olivetreehome customer to feel.
Thanks again
Helen x

Rated 5 out of 5 stars

Such beautiful candle sets

Such beautiful candle sets, I have sent a few a presents to friends and family. Everyone has loved them. I bought the luxury gift boxes of candle making kits - really beautifully presented. I asked for a birthday message to be added and this was no problem at all. Fantastic service, such a lovely company would highly recommend.

May 14, 2020
Unprompted review
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Reply from Olivetreehome

Thank you so much Lucy, your continued support and reading lovely reviews like this mean the world!!
Helen x

Rated 5 out of 5 stars

Just to say Thank You

Just to say Thank You
I received my candle making kit, and it was so beautifully wrapped , you could tell a lot of effort had been put into the presentation, it felt like I had received a gift. Very happy and well worth the money.

Lorraine W

May 12, 2020
Unprompted review
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Reply from Olivetreehome

Thank you so much for this lovely feedback Lorraine. This is exactly the feeling I want all my customers to have, so thank you and enjoy creating.. x

Rated 5 out of 5 stars

Wonderful service

Wonderful service. quick and reliable. Product was amazing. my friend loved her candle x thank you x

May 10, 2020
Unprompted review
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Reply from Olivetreehome

Thank you so much Faith, it means so much to hear such lovely feedback. X

Rated 5 out of 5 stars

Pristine products, Superb service

Wonderful service and quick despatch, despite the Covid-19 situation.

Edit: Helen continues to offer amazing service, and great products. The elegant candles drew me in, but Helen's customer care is one of the best I've seen with the makers I've interacted with.

April 28, 2020
Unprompted review
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Reply from Olivetreehome

Thanks so much for your lovely review Lauren.
I really appreciate the feedback.
Helen x

Rated 5 out of 5 stars

Would not buy anywhere else

Would not buy anywhere else

I am a candle addict and I love the range from Olivetree Home - they really fill my house with such a stunning scent and I love how they make me feel to help me unwind from work or to be used with a good book. Highly recommend and they make beautiful gifts too.

April 24, 2020
Unprompted review
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Reply from Olivetreehome

Thank you so much for your lovely review. To hear that they help you relax and wind down means so much, this is exactly how I want every Olivetreehome customer to feel.
Thank you for sharing
Helen x

Rated 5 out of 5 stars

Helen Mitchell is a very talented young artist

Helen Mitchell is a very talented young artist who specialises in redesigned furniture.We commissioned a revamp of an Ercol coffee table and we are absolutely thrilled with the result.
The table top was taken back to the bare wood and treated with hemp oil and the legs and shelf were painted with a mineral paint in a gorgeous teal blue.We will be enjoying this table for a further forty years!

October 18, 2018
Unprompted review

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