I didn't get my item deliveried and didn't get refund. I got reply from Orkide, thank you for quick action. I am waiting for refund on my bank account. Still very sad I did not get my item as it lo... See more
Company replied
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See what reviewers are saying
A gorgeous product, delivered promptly and wrapped with such delicate care! The little touches really make the customer experience, and Orkide really went above and beyond! No nasty cellophane wrap fr... See more
Company replied
Beautiful headscarf! I lost my hair to cancer and I’ve been looking everywhere for a flattering headscarf but I have struggled to find one until I found Orkide. I know that the scarves would mainly be... See more
Company replied
Really great efficient customer service. Thank you Orkide Fashion UK. To all other prospective customers, Orkide care about their customers. My wife recently purchased a silk scarf from Orkide and... See more
Company replied
Company details
Information provided by various external sources
Our priorities are both high quality products and proper customer service
Contact info
London, United Kingdom
- contact@orkidefashion.co.uk
- orkidefashion.co.uk
4.7
Excellent
69 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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I never got my item deliveried and…
I didn't get my item deliveried and didn't get refund.
I got reply from Orkide, thank you for quick action. I am waiting for refund on my bank account. Still very sad I did not get my item as it looked nice on the picture.
December 4, 2022
Reply from Orkide Fashion UK
Hi Eliza, apologies for any inconvenience.
We didn't know that you haven't received your item until we see this post, and now refunded your amount in full.
Even you receive your order, you can keep it no problem.
We are very careful about our service and doing our best to make it better, you can see from the other reviews in this page and in general.
Thanks for understanding and we look forward to see you again in our store.
Have a nice week ahead
Amazing service
Amazing service! Free tracked postage. Scarves are of amazing quality and the designs are even more beautiful in person!
Worth every penny - will be buying more scarves soon!
November 4, 2021
Great service lovely product very happy
October 12, 2021
Reply from Orkide Fashion UK
Thank you Katy :)
Great customer service
I ordered a scarf from here a week ago, it wasn’t delivered to me but Royal Mail tracking said it was delivered and signed for somewhere in the northwest midlands while I’m in southeast England. Both me and Orkide used the correct address so I wasn’t sure what happened, however I contacted them and they were great in communicating and offered to redeliver or refund me. Although I didn’t receive it, customer service was outstanding, was very impressed and satisfied.
October 6, 2021
Reply from Orkide Fashion UK
Selam Ismail, thanks for your fair feedback and we hope to see you again in our shop :)
Brilliant but they need to restock colours
Fabulous quality. Only 4 starts because they only have limited colours available at the moment as many are sold out.
August 14, 2021
Reply from Orkide Fashion UK
Hi MH, thanks for your feedback, keep an eye in our store and we have some good news soon :)
Reply from Orkide Fashion UK
Many thanks Alaa, hope to see you soon :)
Really lovely scarves
Really lovely scarves, very neatly packaged and definitely will purchase more again
June 9, 2021
Reply from Orkide Fashion UK
Thanks a lot Humayra, hope to see you soon :)
Satin scarves
Very pleased with purchase. Colours as described, workman ship excellent. Would highly recommend.
June 1, 2021
Reply from Orkide Fashion UK
Many thanks for your kind words Hilda, hope to see you again soon :)
I ordered wit first class signed.. and delivery came late super late
I ordered with first class signed delivery and my order came on the third day. I find this odd considering I paid more and even missed wearing my product on the event that was planned. Don’t promise a service you can’t guarantee
May 16, 2021
Reply from Orkide Fashion UK
Hi, sorry to hear that and apologies, its very unusual feedback for us. We will get in touch with you accordingly to see what happened.
So happy with my lovely pink scarf
So happy with my lovely pink scarf.
Would highly recommend.
May 10, 2021
Reply from Orkide Fashion UK
Many thanks Bernie :)
Great quality scarves and service was....
Great quality scarves and service was perfect.Will be ordering from this business again.
May 9, 2021
Reply from Orkide Fashion UK
Many thanks & see you soon in our store :)
I absolutely love them
I absolutely love them ! The quality is amazing Masha’Allah and they were definitely worth the asking price! Can’t wait to purchase more in the future! Thank you ! Xx
May 8, 2021
Reply from Orkide Fashion UK
Thanks a lot for your kind words :)
Reply from Orkide Fashion UK
Many thanks and see you again :)
Fantastic!
Amazing hijabs, flawless service and reasonable prices. Ordered twice already and can't wait to order again!
March 29, 2021
Reply from Orkide Fashion UK
Thank you for your kind words Naj :)
I love their scarves, I keep buying them!
The scarves are soft and big enough for any size of head. I’ve got 8 different scarves from them already!!!!
March 22, 2021
Reply from Orkide Fashion UK
Always good to see you, many thanks again Es :)
High-quality product and great value…
High-quality product and great value for money. Customer service was personalised and shipping was very quick. Can't fault. First class service!
March 17, 2021
Reply from Orkide Fashion UK
Thank you Chica :)
Surpassed expectations!
Once again Orkide have surpassed expectations. The scarves arrived beautifully wrapped and of a good quality. I’d emailed with a few questions all questions were answered promptly and fully including an upgrade to faster shipping as I’d mentioned I was buying scarves for my mother’s birthday. They’d remembered that whilst wrapping and wrapped in an extra layer of purple tissue paper, a nice touch. My mother loved her scarves, so thank you very much. I only apologise that I haven’t emailed or written this review earlier, I’m having some trouble with sending emails. I cannot fault their customer service, this is how it should feel when you spend your money.
March 17, 2021
Reply from Orkide Fashion UK
Thanks a lot for your kind words Shaheeda, we hope to see you again soon :)
Reply from Orkide Fashion UK
Thank you Spencer :)
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