I live in a block of flats and many neighbours have used ovengleamers, being mainly elderly oven cleaning is best left to those who know what they are doing. I was totally happy with the £128 quote f... See more
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Did a brilliant job cleaning our oven, hob and extractor. Through no fault of his own, Ian had arrived late for his appointment. Very apologetic even though his office had already kept us fully info... See more
Just to say what a great job by Kevin from Bristol the oven is gleaming the service was brilliant thank you will use you again
I had the hob cleaned as well as the oven but unfortunately was left with 3 broken hobs afterwards. I couldn't get a response from the cleaner himself so called head office who (after several efforts... See more
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Company details
Written by the company
OvenGleamers The Premium Oven Cleaning Company. Range Cookers Experts. Everhot and AGA Cleaning Experts - Recommended by Everhot as their UK Everhot Professional Oven Cleaning Company. Established 2004. Easy To Book With Customer Care Support Team. Growing National OvenGleamers Franchise Network.
Contact info
United Kingdom
- ovengleamers.com
4.3
Excellent
83 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Outstanding!
The delightful Graham came to clean our embarrassingly mucky oven. He tackled the job with a great attitude and confidence. The result was outstanding. Oven looks brand new. Dividing the fee by the time spent by the cleaner is per hour, exceptional value for money.
June 26, 2023
Unprompted review
Reply from OvenGleamers
Thank you for this review.
!!PLEASE AVOID THIS COMPANY!
!!PLEASE AVOID THIS COMPANY!!
I had my range cooker cleaned just over a week ago. The operative started to take everything out of my oven to be cleaned including two George Wilkinson baking sheet trays that have always lived in there.
When he had finished I proceeded to take some photos of my oven as I'm selling it (hence the deep clean).
I noticed immediately that my trays were missing and assumed he mistakenly forgot to put them back in.
I tried contacting immediately but as it was Saturday the office was closed. I left an email but didn't get a response. I phoned the office to tell them what had happened and was assured they would look into it. I was the one who had to keep chasing it up as they never got back to me until recently.
I was told that the operative had no memory of the trays and that he clears his van out each evening. He had a job after mine so I suggested that perhaps he thought they were there's and they had them. Apparently he checked with them and they said they didn't have them. I was then told nothing else could be done. It's my word against the operative and I have no evidence or proof.
I said I have just paid £200 for my oven to be cleaned, the guy didn't even know how my hob went back together, basic stuff. I was told that this guy was a perfectionist but my warming drawer was still very dusty at the back and he hadn't cleaned the crevices around the edge of my hob.
I asked for £30 (the price I paid for my trays) but they refused. So apparently I must forget about my trays. I told them that if they did not sort their mistake out I would give them a bad review. They accused me of being threatening.
I use them the trays a lot for baking cookies with my daughter and for the school. I shouldn't have to buy two new ones.
I have always kept them in my oven as it's the only place they fit. I saw him take them out.
I am appalled and disgusted at their customer support. Please avoid this company at all costs. They also ask for full payment before they come out. Wish I hadn't chosen
May 13, 2023
Unprompted review
Reply from OvenGleamers
Hello Mrs Wells.
The cleaner who cleaned your oven no longer works for us. But whilst he did he was a very detail focus person and we had lots of positive reviews for him. Some listed below - for Chris.
After your complaint. I checked the before and after photos of the clean. They were all brilliant. I note that the day after the clean you had posted your oven photos on Ebay for its for sale listing with the caption "Professionally Cleaned". Your gleaming range looked fabulous. I'm sure you got a good price for it.
Before our operative left the company I went through your complaint with him. He said that he took your baking trays out of the main oven on your range and put them to one side - which is our normal process for teflon coated baking trays - as we can't clean them and usually recommend buying new ones if they need cleaning.
When he came to re-assemble the oven he couldn't find the trays. They were missing.
As at the time your kitchen was in a state of mid-demolition as you were moving it, with building tools and building debris everywhere, he presumed someone had picked them up and either thrown them away or moved them.
With the hob he said that you - or your partner- couldn't decide whether the photos for the listing would look better with the griddle on or not. So he put them on and then took them off and then back on again a few times.
If we had damaged your baking trays we would have replaced them. So as a gesture of goodwill I decided to replace your baking trays.
I looked up George Wilkinson brand online. The main George Wilkinson company went into administration in 2014.
So as I was unable to find exact replacements. I did find some very good quality ones and sent them to you. I hope you have as many years of use with them as you did with the George Wilkinson ones.
Graham Rogers OvenGleamers Founder.
Do not book any work with this company!
Do not, under any circumstances work for this absolute shower of a company. The owners are so toxic that they cannot keep any office staff. I hope they go bankrupt! They do not deserve any business, don’t care about their customers and are ambivalent in employment laws. Avoid at all costs.
April 17, 2023
Unprompted review
Reply from OvenGleamers
I guess you are the employee of our call centre staff we've had to let go recently. So here is our reply:
Dear [Former Employee],
We appreciate you taking the time to share your feedback about your experience working with us. We take employee feedback seriously and are committed to addressing any concerns that arise. We regret to hear that your time with us was unsatisfactory, and we apologise if you felt negatively impacted during your employment.
At our company, we strive to create a positive and supportive work environment for all our employees. We value open communication, teamwork, and mutual respect. We are sorry if you perceived any toxicity from anyone in our company. We constantly aim to improve and foster a healthy workplace culture where everyone feels valued and supported.
Regarding your comment about office staff turnover, we acknowledge that there have been challenges in recent past. However, we have taken proactive steps to address these issues and have successfully recruited new team members who are working together very well. We are committed to maintaining a cohesive and productive team environment going forward.
As for your concern about customer care and employment laws, we assure you that we prioritise both. Our customers are at the heart of our business, and we consistently strive to provide them with the best possible service. Furthermore, we adhere to employment laws and regulations to ensure fair treatment and compliance.
We regret that we did not meet your expectations during your short time with us (two weeks) and that you were left with a negative impression. We encourage you to reach out to us to provide further details about your concerns so that we can address them directly. We value feedback from our former employees and are always looking for ways to improve all our practices.
Thank you once again for sharing your thoughts. We take this feedback seriously and will use it constructively to enhance our work environment and overall operations.
P.S We forgive you and hope you gain peace and prosperity in your life - we hope you make a full recovery from your 'health' problem. We are now thriving with a lovely efficient call centre team who are happy working together and which is gaining all round positive feedback from our customers. Once again we have a bright light shining in our company.
Darren is the Gleaming example of how to do a job perfectly.
From the very start of the enquiry I received excellent customer service the booking was simple and handled well.I was updated with arrival details. Darren did an absolutely fantastic job. My oven is sparkling again as is my gas hob and extractor. I will definitely be a regular customer from now on .
What’s so refreshing is the excellent customer service, pride in the work done with thorough attention to detail. Professional with care and nothing too much trouble.
We wholeheartedly recommend Darren at Oven Gleamers Beverly. Thank you
May 17, 2023
Unprompted review
Reply from OvenGleamers
Thank you very much for this review. Darren will be delighted.
wow!
Peter visited our Norwich apartment to attend to our new oven and did a fantastic job, never seen it in such a pristine condition. The guy was very thorough, dedicated and had a great passion for his job in which immediately showed. Just a very decent guy all round.
The finished product even left my girlfriend in a state of speechlessness....a first time for everything of course. A notable shout out to the bubbly and personable Sarah over the phone who dealt with me in the opening stages (keep up the great work).
Highly recommended, thank you again!
April 20, 2023
Unprompted review
Reply from OvenGleamers
This review is much appreciated. Thank you very much!
So impressed
So impressed.
The whole process was easy to get a quote and book with a really helpful lady.
Chris was my oven cleaner and was personable, tidied and cleaned up after himself and brought my duel fuel rangemaster back to beautiful condition. I could not be happier and would highly recommend.
March 7, 2023
Unprompted review
Reply from OvenGleamers
Thank you for this review.
The young chap that came to ours today…
The young chap that came to ours today (3/3/23) was friendly and very courteous.
Best of all he did a terrific job in cleaning our oven (which was in desperate need of attention!) and also the hob/extractor fan.
SO impressed.
Thank you Ovengleamers!
March 3, 2023
Unprompted review
Reply from OvenGleamers
Yes customers just love Chris! It will appreciate this review very much. Thank you.
Excellent 5 Stars all the way
Super easy to deal with. Had my AGA cleaned by OvenGleamers again and as usual it came up looking like new. Their OvenGleamer was polite, professional and did an excellent job. Loved the communication from the office team from start to follow up. Thanks Guys will keep using you and recommending you to all my friends.
February 1, 2023
Unprompted review
Reply from OvenGleamers
Thank you for this review. It is much appreciated.
Do not use them
Do not use them.
I was recommended to use this company by Everhot. Since recommending them and since having used them I understand from Everhot they are no longer recommending them.
You would expect the operative who came from the Calne branch to bring his own sheets to protect the area around the Everhot and to place the oven doors on which are removed in the cleaning process. The operative removed my hand towel hanging on the Everhot rail and put this on top of the work unit and put both oven doors on this.
He used a Brillo pad to clean the Everhot which at will he then placed on top of my incredibly expensive granite work top. It looks like marble and had it been would have now been left with a pink stain on it.
The operative spent more time telling me what he couldn’t clean than what he could clean.
It took two hours.
The first thing I noticed were fine scratches on the stainless steel that surrounds the top of the Everhot which I assume were done by the Brillo pad.
The brass rings at the back of the hot plate were still dirty as were both aluminium oven shelves. I used my mail to push off the grease left. I videoed this and sent it to Ovengleamers so there could be no dispute.
I contacted Everhot who told me these should have been cleaned thoroughly. The hinged part of the hot plate lid was also left yellowish. Everhot again told me this should have been properly cleaned.
I called Ovengleamers immediately. The only help they have offered is to send another operative back. Having told me I had already had their best operative out who has scratched my 7 month old Everhot why would I want that. I am disappointed by Ovengleamers lack of responsibility for £209 of so say cleaning and I wouldn’t say Everhot have done themselves any favours either in resolving this situation.
I had an amazing chap James who cleaned my Miele ovens prior to the arrival of the Everhot. He was from Ovencleaners and will now work with him and hopefully with some advice from Everhot to clean my new oven as well as he used to clean the old Miele.
January 23, 2023
Unprompted review
Reply from OvenGleamers
Hi Sarah,
My reply edit: February 2024. - I've just cleaned your Everhot for you. You booked your Everhot in with us again for it's yearly clean, we couldn't believe it but we decided I would do the clean. You were lovely. You loved the clean I did, and said you would use us again. You didn't mention any of the things you mentioned in this review. I couldn't see any scratches on the polished strip....
*************************************
We are still the only oven company to be recommended by Everhot themselves. To gain this recommendation we have had to jump through hoops to prove that our process is the best method to clean Everhots. As a network we are cleaning lots of Everhots every week.
Your review is the first complaint we have ever received.
I looked at this job and your Everhot was very impressively cleaned. Your actual words to our OvenGleamer when he finished was "I can't believe it, I'm over the moon!" You signed our acceptance box on the Jobsheet to say that your were happy with the clean.
You later phoned the office and sent us a video saying that we had scratched the shiny polished front plate of your hob, not cleaned one of the shelves and missed a couple of other spots. These were: a spot of grease on one of the vent covers, a spot of grease just inside of the oven, and dirt on your granite top which edged your Everhot. The shelves we sometimes have problems cleaning are the alloy shelves - and in your case we couldn't clean one of them 100%. This is unusual and our OvenGleamer did point this out to you.
We offered to send someone back straight away. You didn't want this. We eventually offered to send me back, the owner of the business, but you didn't want that either. The last communication from you by email was "if you don't give me a full refund then I am going to tell everyone on Social Media how bad you are."
We refused to give you a refund as we thought everything was done correctly and you have now given us this review.
There are some inaccuracies in this review. You mention about protecting the area around the Everhot - we do carry ground sheets and cloths to protect surfaces. Also as we genuinely do use Eco products in the home we don't have to worry about any products falling on the floor as they won't harm any surface and we clean up at the end of the job.
Our OvenGleamer did ask you if he could use your hand towel to put the clean doors on and you said "yes that is fine; it's an old one". The Brillo stain could have been wiped off. He told you about the things that wouldn't come up 100% with our clean - and you were happy at the time with this. We would have warned you about not being able to get the burnt staining on the main inner lid off.
After receiving your video we checked the photos of your Everhot taken before we cleaned and the area was extensively scratched before we started cleaning with some larger deep scratches which was surprising for an Everhot which was only 7 months old. As part of our clean we polished this strip and we removed a lot of the existing scratches but the deeper ones still remained.
Your local chap James maybe brilliant at cleaning an old Miele but to clean an Everhot requires the right knowledge and processes to clean the cooker and the right dip tank setup in the van.
We use an electrically dip tank which means all the removal stainless steel parts of the Everhot, such as door liners, hob square, oven bottom plates, can be dipped in our tank and made perfectly clean without the need to scrub them. James uses a gas fired burner to heat up his water dip tank and because of that can't get the perfect finish that we do and to get the parts clean. To get them perfectly clean he would have to scrub then=m with a steel scourer scratching them in the process. They also use a Potassium Hydroxide based cleaning product in the home which could potentially very badly damage the Everhot's powder coated finish.
Graham Rogers Founder OvenGleamers.
So disappointed with this company
So disappointed with this company, I booked an oven clean about three weeks ago for 9:00am however by 9:20am no representative had arrived, I telephoned the person who was due to come and the phone went straight to voicemail. By 11:00am still no call back and no one had arrived to clean my oven. I rang the central booking number and was told I would need to be called back by the person who deals with my area, after about twenty minutes I was called back and when I asked where my oven cleaner was I was told nothing had been booked out in the diary. There was no mention of sorry for your inconvenience or any phone call at all from the representative I left the message with at 9:20am, needless to say I shall not be booking a reappointment with this unprofessional company.
February 2, 2023
Unprompted review
Reply from OvenGleamers
Hi Nigel. I can't find your details on our system. And your review doesn't ring true as our office admin team have access to every OvenGleamer's schedule and would have been able to see the status of the job and would have been able to confirm it. They would have phoned up the local OvenGleamer to find out where they were and then phoned you back, and booked in another appointment if necessary. Please would you contact the main office on 0800 45 82 357 with your details, where you live etc. to pass on to me - Graham Rogers, as we need to know where you live so we can look into this.
Avoid at all costs – OvenGleamers, Pill, Bristol
What is there to say apart from please please do not use this business!! Granted there are some glowing reviews which I wish I had ignored! They are the lucky ones as God forbid if anything goes wrong, such as the engineer breaking your oven door! Don’t expect that they will go out of their way to resolve a problem of their making. Not only was an apology lacking, there was no suggestion of a refund or goodwill gesture. Offering a second-hand replacement without any kind of warranty or reassurance that the item would meet industry regulations, and you can forget taking away the broken oven, that’s definitely not their problem! Hard lesson to learn that you should never pay the full cost upfront before receiving any service, as you’ll be lucky to see your money again. And if you think this sounds bad, please also factor in that I arranged this service for my elderly father who’s almost 90 and who does not need the hassle or stress that this has caused! Shameful isn’t it? Suggesting that he make a claim for the broken oven on his household insurance, really? Correct me if I’m wrong, household policies do not cover damage caused by a third party so this would be tantamount to being dishonest and illegal. Although we have taken some advice from Citizens Advice in terms of what consumers are entitled to according to the Consumer Rights Act, OvenGleamers are very good at claiming that they are fulfilling their legal obligations but how is that right if you’re left out of pocket with a broken oven! After much to’ing and fro’ing, we have at least managed to get the original cleaning fee refunded but my father is still left with a broken and unsafe oven. Our only option is to purchase a brand new one. I’ve dealt with lots of businesses over the years and can honestly say this is one of the worst experiences I have ever had. I wouldn’t go near this business again with a barge pole and if you want to save yourself any hassle and money, I wouldn’t recommend you do either.
December 22, 2022
Unprompted review
Reply from OvenGleamers
Thank you for taking the time to provide feedback on your experience with our oven cleaning service. We apologise for falling short of your expectations and for any inconvenience this may have caused.
Our normal response to this sort of accident is to get a replacement part within 24 hours and then fit the part the next day. Sometimes this may take longer as some manufacturers aren't so quick. These accidents are rare and unfortunately yours happened the day before we stopped for Christmas holiday so we didn't have time or the man power to react quickly.
The handling of glass is a learnt skill in professional oven cleaning that we train all of our OvenGleamers in and because of this glass handling accidents are very rare.
With your oven, as it was an old oven - I'm guessing at least 30 years old, we were unable to get the door glass as it was obsolete.
In our 19 years of business, only three instances have occurred where we were unable to locate parts for an oven. And on those occasions we have found a very good oven replacement and had it installed within a few days.
So our next step was to look for similar oven that we could replace yours with. We found a nearly new secondhand top of the range AEG oven which would have been a very good replacement, as it had exactly the same features, and arranged for an electrician to fit it. It would have been cleaned and PAT tested.
We did this between the Christmas and New Year when we were on holiday.
You were unhappy with this and wanted us to replace the oven with a brand new equivalent to your John Lewis model.
We were unable to do this as our obsolete parts policy only covers the replacement of the whole oven with a secondhand or new oven up to the value of cheapest second hand modern oven equivalent.
We gave you a refund to the value of what the door would have cost us to replace which incidentally was exactly the same amount I would have had to spend to buy and fit the replacement oven.
We then told you the best way for you to get a brand new modern equivalent to your 30 year old oven might be through your own house insurance as some policies do provide cover for tradesman accidents in the home.
Regards Graham Rogers Founder OvenGleamers
A professional young man called michaelAntoniou has done a amazeing cleaning my double oven he has got it looking like its brand new and it was filthy very polite young man thankyou michael
Employing people like michael Antonio who is very hardworking and polite
December 8, 2022
Unprompted review
Reply from OvenGleamers
Thank you very much for this review, we will pass it on to Michael.
Excellent service- very impressed
I hadn’t cleaned my oven for many months but Dean wasn’t daunted! He arrived on time, stayed for several hours cleaning my double oven until it looked like new. He was polite, friendly and extremely professional. I was really impressed- this is the second time I’ve used this company and thoroughly recommend them without reservation
October 3, 2022
Unprompted review
Reply from OvenGleamers
Thank you for this review. Dean has had nothing but 5 star reviews.
DO NOT USE!
Didn't turn up on time.
Didn't manage expectations.
Phoned up to be told rep would be VERY late.
Rep eventually phoned me to say he would be an hour.
Two hours later he phoned to say he's not coming, as he can't be bothered.
Then got an email saying Your OvenGleamer has arrived!
Thank goodness I refused to pay in advance!!!
==================
UPDATE 24/2/2023
1. Informed by Trustpilot that if I don't respond, my comment will be DELETED in 2 days - without my consent!
2. Not sure what else there is to discuss. My area code is EX34 9SA. The chap who was going to come and do the oven clean complained that admin had organized his workload so that there was too much driving involved to get from the job prior to mine. But this was only part of our 3rd brief conversation.
I lost interest at this point. Not my problem but it was made into my problem, as I'd been waiting most of the day for him to turn up!
May 25, 2022
Unprompted review
Reply from OvenGleamers
Hi David, I've tried searching for you everywhere - you aren't on our Database and on any Social Media platforms. As you now have given your postcode I have checked the voters registry database and you aren't listed. We don't even cover your area. Our franchisee who did cover the postcode,which is in Ilfracombe, stopped in December 2017. You left his review in May 2022! So a pure fake review.
A very professional job,without the use…
A very professional job,without the use of really hazardous products.
December 5, 2021
Unprompted review
Reply from OvenGleamers
Thank you Mel. This review is much appreciated!
Thanks to Josh Fabulous job
Thanks to Josh Fabulous job, quick efficient, tidy and friendly, highly recommend Oven Gleamers
November 27, 2021
Unprompted review
Reply from OvenGleamers
Thank you for this review.
EXCELLENT very impressed
Arrived on time, did an excellent job for a very reasonable price. Was impressed how they took the oven apart and have cleaned it to such a point that it literally does look like new. I was a little concerned about any chemical fumes affecting my partners budgies but you wouldn't have noticed a thing.
After completion, I was asked to check I was happy with it before signing, and I was more than happy. It's so clean, I don't want to use it. They also left my kitchen spotless - you wouldn't even know they had been.
I highly recommend them and WILL be using them again.
November 17, 2021
Unprompted review
Reply from OvenGleamers
Thank you for this review Vince. It is much appreciated.
Professional service and an outstanding outcome
Thank you so much to Ron for an outstanding, professional service. I had both ovens and an extractor fan cleaned and I am delighted with the outcome. Everything looks like new. Ron worked in a Covid safe way and cleaned up thoroughly afterwards. I was also thrilled that all the cleaning products were organic and eco friendly and nothing went down my drains. I will be using them again.
October 18, 2021
Unprompted review
Reply from OvenGleamers
Thank you for this review Helen.
Double oven back to 'new'
Jason has brought my Zanussi double oven back to new condition. Very pleased with the results. Just have to keep it in this condition now!
August 10, 2021
Unprompted review
Reply from OvenGleamers
Thank you for this review. Jason will be delighted.
Be careful.
Gave our NEF combi oven a nice clean but the door has never been flush since - catches when you close it. With Covid arriving we just put up with it.... Now pandemic is easing I have asked if they can come back to sort.... they're not interested. Not impressed and we won't be using them again.
June 23, 2021
Unprompted review
Reply from OvenGleamers
HI Jeremy, sorry I can't find your details. Please would you contact the main office on 0800 45 82 357 with your details, area etc and we will sort this out for you.This is something we would sort out and would have sorted out on the same day if we'd known. So I am surprised that we have not booked an appointment to return to you.
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