Shopping with Pagewings wasn't bad. Shipping seemed awfully slow, But at least they didn't bombard me with marketing email while waiting for the package, as too many online retailers do. The sweater i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’d seen a particular item on social media, so didn’t explore the rest of their products. The item I wanted - cat/knight cushion - was available so I ordered it. The delivery was longer than expected... See more
Company replied
The item was fabulous....when it finally arrived! I purchased from what I was led to believe was a UK site so was frustrated to find the shipping information stated it was coming from china! Had I bee... See more
Company replied
All of the clothes I received are great, I had a really hard time choosing because there were so many amazing options, but I got stuff for myself and three of my kids and everybody loved their shirts.... See more
Company replied
Company details
Written by the company
Welcome to Pagewings！ In the hustle and bustle of everyday life, finding a peaceful haven is a precious gift for every book lover. "Pagewings" was born out of this desire - to let stories not just sit on shelves but fly alongside their readers. We believe that each book opens doors to new worlds, carrying its own unique hues and warmth. That's why at Pagewings, we're dedicated to transforming these touching moments from literature into wearable art through our meticulously crafted and creative prints. Whether it's iconic characters from classic literature or fantastical scenes from contemporary novels, you'll find them brought to life in our collection. Wearing Pagewings is more than just making a fashion statement; it's proudly declaring, "I am a reader." Most importantly, it serves as a bridge connecting kindred spirits, allowing you to meet like-minded friends anywhere. Let's spread our wings together and explore endless possibilities!
Contact info
4.1
Great
293 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality
Great quality. As promised. Prompt delivery. Love the item.
January 24, 2026
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you so much for your wonderful review! We're thrilled to hear that you love the item, and that the quality and delivery met your expectations. It means a lot to us.
We hope to have the pleasure of serving you again soon!
Best regards,
Pagewings Customer Service Team
i ordered the library card cardigan…
i ordered the library card cardigan sweater. it is cute, fun and so warm. my friend who used to be a librarian loves it alot!
this was my first order with pagewings but i am sure i will order again. very satisfied with the experience.
January 13, 2026
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you so much for your wonderful feedback and for giving PageWings a try! We're thrilled that your Library Cardigan is not only cute and fun but also keeping you wonderfully warm and cozy. 🥰
It's especially heartwarming to hear that your librarian friend loves it too — that's the best compliment! We're so glad your first experience was a great one and are excited to welcome you to the PageWings family. We can't wait to see what you'll pick next!
Best regards,
Pagewings Customer Service Team
Tracking was good
Tracking was good, but too many follow up emails and unfortunately the T-shirt has been damaged in the wash
Edit - team followed up with me and have sent me a replacement, can't fault that they responded and have solved the issue
December 27, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you for your feedback and for acknowledging the tracking service. We sincerely apologize, however, for the excessive follow-up emails and, more importantly, for the damage to your T-shirt after washing—this is certainly not the experience we want you to have.
To resolve this for you promptly, could you please contact our support team directly at customer@pagewings.com with your order number and photos of the damaged T-shirt? This will help us understand what happened and work with you to find a satisfactory solution as quickly as possible.
We value you as a customer and hope to have the opportunity to make this right.
Best regards,
Pagewings Customer Service Team
Taking a risk, wasnt disappointed.
Taking a risk, (especially after all the negative reviews) I purchased 5 items totaling over 100 in my currency, from Pagewing. Said purchase was placed 26 December, 2025 and within a month I received all items in remarkable conditions and better than expected, for size and all.
I would furthermore like to highlight, that I work as a diplomat in a foreign country, and the order made it from country of origin (seller/manufacturer) to my home country and back to my current postal address, all within less than a month. In addition to point out, that this is average for parcels to arrive due to travel, postal systems, and screening for security.
My final thoughts: If you need this parcel in a timely manner, reverse plan your order to arrival, and consider that other parcels are being processed. Otherwise, be patient.
December 26, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you so much for taking the time to share your detailed and thoughtful feedback. We truly appreciate you giving us a chance despite the concerns you mentioned, and we’re very happy to hear that your order arrived safely and exceeded your expectations in quality and condition.
Your understanding of international shipping times and your kind words mean a lot to our team. We’ll continue working hard to provide reliable service and great products for all our customers.
Thank you again for your trust and support!
Best Regards,
Pagewings Customer Service Team
Great first order
Great first order. Arrived with no problem.Nice tee-shirts.
January 12, 2026
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you so much for your kind review! We’re thrilled to hear that your first order arrived smoothly and that you’re happy with the T‑shirts. 💛
We truly appreciate your support and look forward to serving you again soon!
Best regards,
Pagewings Customer Service Team
Great quality tee shirt
Great quality tee shirt. Fast delivery. Very pleased
January 2, 2026
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the quality of the tee shirt and that the delivery met your expectations.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your positive experience.
We look forward to serving you again soon!
Best regards,
Pagewings Customer Service Team
I was shipped the wrong item.
I was shipped the wrong item, then when I emailed about it I never got a response. I will never order from this company again.
December 17, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the experience you have described. We deeply regret that you received an incorrect item and that our follow-up communication was delayed. This does not reflect our commitment to customer satisfaction, and we are truly sorry for the frustration this has caused.
To help us resolve this for you promptly, could you please contact our customer service team directly at customer@pagewings.com and provide your order number along with photos of the item you received? This will allow us to investigate immediately and arrange for the correct replacement or a refund as appropriate.
Please be assured that once we receive your email, our team will prioritize your case and work to resolve it as quickly as possible.
We value your business and hope to have the opportunity to restore your confidence in our service. If there is anything else we can assist you with, please do not hesitate to let us know.
Best regards,
Pagewings Customer Service Team
Communication and Quality
Communication when my order was delayed was good, it gave a reasonable explanation for the delay. I did not receive any shipping updates beyond the initial chinese tracking order, none from when it landed in the states, so their actual arrival at the end of December was a delightful surprise. However, I am very happy with the sweaters themselves. The quality is good, soft and cozy, and I feel like the prints will hold up well with repeated wear and washing. It's regrettable that my ugly Christmas sweaters came just after the season for them, but something to look forward to wearing next year.
December 1, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you so much for taking the time to share your thoughtful and encouraging review. We truly appreciate your understanding regarding the earlier communication about the order delay, and we’re glad our updates were helpful to you.
We’re especially happy to hear how much you enjoy the sweaters—their softness, coziness, and print durability mean a lot to us, as we always aim for quality that lasts. Though the timing didn’t align perfectly with the holiday season, we hope they’ll bring you cheer and comfort in the coming year!
Your support and patience mean so much to our team, and we look forward to serving you again whenever you’re ready.
Best regards,
Pagewings Customer Service Team
Unfortunately it wasn’t the quality…
Unfortunately it wasn’t the quality that I saw in the pictures. It was a cheaper material and was not a knit sweater at all.
January 15, 2026
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you for sharing your feedback about your recent purchase. We sincerely apologize that the product did not match the quality or material shown in the pictures, and we understand how disappointing this must have been for you.
Your satisfaction is very important to us. Please contact our customer service team at customer@pagewings.com and provide your order number so we can look into this further and offer you an appropriate solution, such as a refund or replacement.
We value your input and hope to have the opportunity to regain your trust.
Best regards,
Pagewings Customer Service Team
Excellent Sweatshirt!
Excellent quality sweatshirt and very fast shipping! Thank you so much.
December 26, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you so much for taking the time to share your positive experience with our sweatshirt and shipping service! We are truly delighted to hear that you are happy with both the quality of the product and the speed of delivery.
Your kind words mean a lot to our team and motivate us to continue providing excellent products and service. We look forward to serving you again soon!
Best regards,
Pagewings Customer Service Team
Christmas shirts
Placed an order for Christmas and it arrived on time and although there was was one item that was delivered in error, Wesley did a great job in making sure a replacement order of the correct item was made at no charge. All products were of great quality and as described and made great Christmas gifts
December 23, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you so much for taking the time to leave such a wonderful review! 🥰 We’re absolutely thrilled to hear that your Christmas shirts arrived right on time, and that the products were great quality, just as described—perfect for your Christmas gifts 🎄
We sincerely apologize for the mix-up with the incorrect item initially sent. It was our pleasure to resolve this promptly with a complimentary replacement order for you ✨
Your satisfaction means the world to us, and we truly appreciate your understanding and support. We hope to welcome you back for more great finds soon!
Pagewings Customer Service Team
I never received my order
I never received my order. I contacted customer service several times and verified my address. After several attempts, I asked for a refund. Still no answer or refund or product!
January 13, 2026
Unprompted review
Reply from Pagewings
Dear Customer,
We are truly sorry to hear about the frustrating experience you’ve had with your order and the lack of resolution so far 😔 This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and disappointment this has caused you.
Please reach out to us at customer@pagewings.com at your earliest convenience. As soon as we receive your message, our team will prioritize your case, look into your order and delivery details thoroughly, and work with you to resolve this issue promptly—whether that’s arranging a reshipment or processing your refund 📦
Thank you for your patience and understanding. We hope to make this right for you soon.
Best regards,
Pagewings Customer Service Team
Took my Money. Didn’t Fulfill my Order
I would give them zero stars if I could. No follow up, no communication. I ordered an item from them 40 days ago and haven’t received it. Every time I contact them, it’s like I’m starting at the beginning. They keep no records for customer service. I think it could be a
Scam.
December 9, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
We are truly devastated and deeply sorry to hear about your extremely frustrating experience with us 😔 This is in no way the level of service we want to provide, and we completely understand your anger and disappointment—especially after waiting 40 days with no proper follow-up or resolution.
Please accept our sincere apologies for the chaos and stress this has caused you. We take your concerns very seriously, and we are determined to get to the bottom of this right away.
Could you please reach out to us at customer@pagewings.com at your earliest convenience? As soon as we receive your email, our team will prioritize your case, dig into all order and communication records, and work tirelessly to resolve this for you—whether it’s arranging an immediate reshipment or processing a full refund at once 📦
We hope you can give us a chance to make this right.
Best regards,
Pagewings Customer Service Team
If I COULD give zero stars I WOULD.
Update 3; coming up on 2 months since it's been sitting not moving I continue to get canned emails claiming it's still on its way claiming to be patient claiming they'll give me 10% if I wait for it claiming that it's on its way and there's nothing we can do and refusal to give me the refund because they've obviously stolen my money and have no intention of delivering the product
Update 2: they're repeated responsive we will send you the tracking information is complete BS as the tracking information all shows that it has been sitting in the same location THREE WEEKS and never moves yet they still refuse to admit that they have ripped me off and refused to give me a refund
UPDATE: STILL NOTHING . No package, no refund, just "it's coming"The company has been sent the information REPEATEDLY , they're responses are "It's coming", yet NO movement from the location it's been in for two weeks, NO info from the company, ZERO refunds, and STILL refusing to give one, their excuse "it's shipping"
S
If I COULD give zero stars I WOULD.
Ordered a product end of November for a gift. Figured plenty of time for delivery. Dec 31, STILL no product, requests for refunds are being answered with "We'll give you 10% if you just wait for delivery", mind you, to GET even the 10% I have to show "proof of delivery" which NEVER CAME.
An answer to their question they have the order information and order number and all they do is give me the same runaround they're not interested in helping or giving a refund
November 23, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
We sincerely apologize for any delays and inconvenience caused, especially regarding the gift you carefully prepared.
We have sent you the tracking information via email; please check it.
You deserve a better experience.
Sincerely,
Pagewings Customer Service Tea
I never received my purchase
I never received my purchase. It was delivered to the wrong location. This company has not offered to replace it nor have they refunded it. They use a very sketchy delivery service. And their customer support is deplorable.
December 29, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
We sincerely apologize that your order was delivered to the wrong address and that you have not yet received a solution.
To help us investigate and resolve this issue as quickly as possible, please send your order number to customer@pagewings.com.
Once we receive your order number, we will investigate the matter.
You deserve better service, and we promise to resolve this matter properly.
Sincerely,
Pagewings Customer Service Team
Very quick delivery from source in the USA
Very quick delivery. The quality of the T-shirt itself is excellent, which isn't always the case with online Tees. The printing is perfect. And it's shipped in the USA, not from overseas. Easy to love!
December 1, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you so much for your wonderful review!
We're delighted to know you're satisfied with the shipping speed, the T-shirt quality, and the print. This means a lot to us—especially given the inconsistent quality of T-shirts sold online!
Thank you for choosing us, and thank you for sharing your joy!
Sincerely,
Pagewings Customer Service Team
Fraud, quality is different from pictured
I ordered a throw pillow with a knight riding a cat, the one you can see in adds on ig. Unfortunately, the quality was very bad, on a picture you can see that the pattern is woven or embroidered, and the background texture is fluffy. But in reality what I've got is a cheap print, like you can order for 3 euro on temu. Also my cushion doesn't have a side part, as shown in pictures, so it's basically flat.
December 29, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
These products feature a beautiful flat-print technique with vibrant colors and sharp details, creating a 3D-like visual effect—but they are not woven, embroidered, textured, or raised, and the cushions are designed as single-sided flat pillows (not fully enclosed pillow cores with sides). This is clearly stated in the product description.
You may have overlooked these details when ordering. To better assist you, please send your order number to customer@pagewings.com.
We will personally review your situation and strive to find a reasonable solution.
Thank you for your feedback—we highly value this opportunity for clarification and improvement.
Sincerely,
Pagewings Customer Service Team
Reply from Pagewings
Dear Customer,
Thank you so much for your wonderful review and A+++ rating! We’re thrilled to hear you enjoyed the good price and fast shipping. It means a lot to us. We appreciate your support and hope to serve you again soon!
Pagewings Customer Service Team
Love design but quality yuck
I love the designs- but the shirt is disappointing quality. Thin sort of lined long sleeve- not sweater or real sweatshirt.
Its printed on fabric. Have not worn yet and i wonder how it might be worse after wash.
Also took a long time to deliver, think from China.
Overall not worth cost- may try tee shirt in future
December 28, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
Thank you so much for your honest and detailed feedback. We really appreciate you taking the time to share your thoughts.
We’re glad you love the designs! However, we’re sorry to hear that the quality of the shirt and the delivery time did not meet your expectations. This is extremely valuable information for us.
We have sent you an email to discuss your experience further and see how we can make this right for you.
Your feedback is crucial as it helps us identify areas for improvement. We are committed to enhancing our product quality and ensuring our descriptions are as accurate as possible.
Thank you again for your support.
Best regards,
Pagewings Customer Service Team
I ordered a few t-shirts to be…
I ordered a few t-shirts to be delivered as Christmas presents. It has now been 9 days and the order hasn't even been processed for delivery. When I asked them I was told it can take between 7-15 working days for processing and delivery. This is in contrast to their website that said processing would take a couple days and would be delivered in 3-5 business days.
December 17, 2025
Unprompted review
Reply from Pagewings
Dear Customer,
We sincerely apologize for the confusion and delays caused by your Christmas gift order.
To track your specific order and expedite processing as much as possible, please send your order number to customer@pagewings.com.
We will check the order status immediately and do everything we can to ensure your T-shirt arrives on time.
Thank you for your patience, and we sincerely apologize for any inconvenience caused during this important time.
Best regards,
Pagewings Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.