PartsInMotion Reviews 1,125

I was provided with a very competitively priced part which, after purchase, I no longer needed. I returned it but it was after their 30 days return window. Despite this, they still offered me a refund which was great customer service.

Excellent

Good company to deal with even when I had to return the items

Having a query about a part I wished to order, I left my enquiry about it and within minutes received a very helpful response from Roxy ... promising to verify the part was compatible with my vehicle, and also to refund in full with paid-for return if I had any reservations about it when received and compared to the original fitted part. This is good old-fashioned, first class, customer first service, that many other businesses and individuals could do well to adopt. Well done Roxy and Car Parts in Motion ... I am very pleased to give you the highest praise, and I fully recommend that others should take note and come to you for their car parts without hesitation.

I experienced a slight problem which was entirely my fault and Parts in Motion were so very helpful by allowing me to return the item and then re-imbursing me for the full amount. I could not have asked for a kinder consideration because the staff were so helpgul during the process.

We had a defective part on one of our repairs that we purchased via Parts in Motions eBay shop. Charlie was quick to deal with our issue, and advised due to value of part and the disruption it has caused us to refund and ask us to dispose. We were refunded within 24 hours. Very easy and quick resolution. 5 Stars!

Excellent Service – Problem Resolved in 2 Days!
I recently had an issue with a defective part I purchased from Parts in Motion, and I’m genuinely impressed with how quickly and professionally Rico handled it. Within just two days, they turned everything around—diagnosed the issue, arranged a replacement, and ensured I was back up and running. Great communication and customer care throughout. Highly recommended!

Initial order was sent very fast, arriving next day. As can happen, a part was missing but this was dealt with by Holly super fast getting the missing part out the next day. Choice of courier - DHL - also very good.

My mechanic has recommended this company to me. Good brands of the car parts in the cheapest price I could find .Also, quick delivery service. Definitely come back in the future- once needed.

Online ordered brake pads, realised immediately that it showed brake shoes, cancelled the order within 60 seconds: result I have been sent a message that it is too late to cancel as being picked/packed/shipped
WHAT all in 60 seconds !!! are they serious ?? do they expect anyone to believe them !
Wow kids, so now we all have to go through the rigmarole of sending them back when they get here etc etc What a Waste of time, Gives me great confidence in this company.

I was recommended to get my parts from this company via my brother in law who fixes my car.

I was getting my parts from a local supplier, due to easy accessibility and same day collection. However, the prices are much more competitive here.

My only problem was putting reliance on delivery, with the car needing to have the repairs to pass its MOT. I placed my order before half 2 as advised and the parts were there the next day by 9:30. Excellent, I had ordered the front hoses instead of the required back ones, I realised before I have even opened them. Emailed customer services and had a response by the next working day, and swift return and refund arranged. The service was that good and strapped fot time i still ordered the correct hoses from these.

I cannot fault the company for anything, 100% recommend and I'll all ways use these going forward. Unlike alot of companies and even my local ones now they arent a rip off.

Keep up the great work! And I'll pass the recommendation on.

Ordered a set of wiper blades and brake shoes, ended up with 2 sets of each. I never placed 2 orders but Parts in Motion want me to pay to ship the duplicated order back!. They say its my fault for ordering twice, but I did not order twice!!!! They were the cheapest for a reason, never again.

Ordered on ebay some hydraulic lifters for the car .. done 2 ordered's one order 10 lifters and another 6 lifters . In the end got only 10 in total . And telling me all of them was delivered . Very poor customer service . Need to wait min 1 day for the answer about the problem . And now im stuck with striped engine and no parts .. tried to contact them directly by the phone nothing. Used where web site for chat option nothing.... The most useless customer support ever ..

A 5***** company to deal with providing an excellent customer service experiance with a special mention to Dan who went above and beyone to resolve my problem

Ordered a fan at £300 for next day delivery. When it didnt turn up I called them to be referred to the couriers website that told me nothing! After alot of messing about I finally went to the couriers depot to collect it a week later. Change your courier DX are totally useless!!

Can see this is a regular problem with parts in motion on there next day shipping. Paid for next day shipping (this time included a surcharge to my address) I ordered on the 1st of October before and recieved on the 2nd a different item with no surcharge? Explain this? Anyway I pay for shipping next day, i asked specifically to be sent royal mail 24 tracked and they send it dhl premier 72, this is a 3 working day service. Item expected to arrive October the 8th, do not provide a next working day shipping service if you cant meet the expectations, doubt i will recieve any kind of shipping refund. The shipping surcharge was dealth by Sasha.

I purchased a water pump for my jaguar it came in good shape, excellent quality, zero complaints..

This is a great company to buy from, I've used them many many times and they always deliver quickly, they stock all the quality branded parts and sell at very low prices and include free delivery if you want to wait a couple of days or faster options if that's what you need for just a few pounds extra. This is my go to place for most parts and I always recommend it to my friends. A big thank you to parts in motion for the fab service.

Quick speedy service. Parts were ordered Thursday evening. This was checked to ensure suitable for vehicle and parts were posted Friday and arrived Saturday morning. Prices were competitive. Could not ask for better service. Will certainly considering using again in the future when I next need parts for the car.

Came across this company searching for a clutch kit for my mother-in-laws car and they had the kit I needed. They had all of the technical specifications as well, so I matched the kit I needed and ordered it at a great price as well. It turned up the next day. Faultless service and I've now saved there company on my phone

My go to car parts store! Super fast free delivery excellent prices and range! Many thanks !