While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome, highly responsive support!!!

Although I had an issue with my initial withdrawal, I took it to support and they fixed it inside of 4 minutes. That’s the most responsive support I have ever received! Although I was skeptical at first, I’m now advocating this app to my followers and anyone looking to make easy extra money. Thank you Pawns!

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Serious Issues with Service and Functionality in Brazil

Dear Pawns Support Team,

I am writing to express my deep dissatisfaction with your platform’s service in Brazil. The support here is extremely poor—emails go unanswered, and my account balance was suddenly reset to zero without explanation. When I check the transaction history, I notice negative balances for completed surveys, like -0.670, which makes no sense. Furthermore, surveys in Brazil rarely work. Whether I answer quickly or invest serious effort as recommended, I end up being disqualified from 19 out of 20 surveys. This makes the experience highly frustrating, not just with your main partner BitLabs, but with other providers (on the rare occasion they appear).

BitLabs is especially problematic; neither the surveys nor the games ever work properly. Even when I complete tasks, they are not credited as they should be, leading to significant wasted time. To make matters worse, the support option for games only becomes available after the offer expires, making it impossible to report the issue in a timely manner. The same happens with surveys, which further complicates the process of raising concerns or evaluating issues.

I strongly believe that surveys should end with a pop-up asking if everything functioned as expected, if payment was received, or if any errors occurred. The current system leaves no room for users to flag problems. Additionally, Pawns should consider introducing alternative ways to earn, such as through videos or ads, especially since the surveys and games are so unreliable. This would also give Brazilian users a fairer chance to compete on the global leaderboard, where we are constantly at a disadvantage due to these issues. Both the top 10 rankings and sweepstakes seem out of reach because of the platform's instability in Brazil.

Moreover, I would suggest that Pawns conduct its own surveys instead of relying on these unreliable partners that frequently have host/server errors. Often, I receive messages that the survey has reached its participant limit, yet it remains active and accessible. After attempting to enter, I am told the survey is unavailable or accused of fraudulent behavior. This creates an unfair and frustrating experience for Brazilian users, leaving us feeling ignored and undervalued.

In summary, the way the platform currently operates in Brazil is completely inadequate, and it feels like total disregard for Brazilian users. I hope you can address these concerns and take steps to improve the experience for us.

October 24, 2024
Unprompted review
Show reviews in all languages. (6 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look