Perfect Group Reviews 302

Lewis and Kai both guys are brilliant doing their job. Very polite and helpful. Very professional. Keep these guys happy

Faultless service from start to finish. Communication was excellent. The removal men were very friendly, hard working and they helped pack my items with care and professionalism. The catalogue of my goods was impressively comprehensive so I felt very confident that nothing would go missing. I would definitely recommend and use this company again for both removals and storage.

This company are absolutely outstanding in all areas from start to finish. Their admin team at their head office branch in the South of England are fantastic, special mention to Kaitlan Whiting, who was so polite and kind on every occasion. The removal guys were utterly fabulous. This team was from Walsall, Birmingham. My move back to my property after a period of time away due to a rebuild was made so much easier as they totally took control and looked after my stuff as if it were gold! Special mention must go to Lucas, an extremely hard working professional! He worked non-stop after a 4 hour drive to get to me and nothing was too much trouble. He spent ages, patiently working out how the transit bolts went into my washing machine and removed them the other end. He totally gave his all to the job. The two lads with him were extremely willing and hard working too. Nothing too much trouble. All very polite and capable but if I move again, I would want Lucas to be in charge of it! Thank you, Perfect Group, you are perfect!

I had an amazing team help me move house and they were so professional, friendly and efficient! In particular Tom Q and team leader Liam were impeccable. Took great care with my belongings and made the day completely stress free! All my furniture was built in my new home and my belongings unpacked. The team are definitely a huge asset to your company!

We have used Perfect group twice and both times we were extremely happy with their service. They made it stress free and very fast for us, also they helped to pack our things, very professional. Would definitely recommend them and use Perfect Group again.

very hardworking, considerate, patient and careful.
They worked as a great team and got the job done .

Excellent service from David, Jack and George. So efficient and friendly. Went out of their way to help us. We have moved in to a rental property after a house fire. Would recommend them.

Our business had been flooded late last year but due to the drying processes not being successful, we had to quickly get all of our premises cleared to enable strip out and repairs. The team (managed by David) who came and did this for us we extremely professional, courteous and treated our possessions with care in what was a very stressful time for us. Would highly recommend.

Me and my family used perfect group to move recently, from start to finish nothing was to much trouble.
I would recommend perfect group to anyone moving :) incredible work

Avoid at all costs

I had a terrible experience. Perfect were moving me in and out of my temporary accommodation (my flat got flooded). They were careless, broke *the same thing twice* and acted like it's no big deal; They were 2 hours late and then still left at 5pm, leaving me with more than 50 boxes packed boxes because 'we only unpack to flat surfaces, and we ran out'. When I said, I'm clearing them up, and what about these other surfaces? they said, oh no, that's not what we do, you can't clear them up. I said in what universe is 'unpacking' leaving someone with 50+ still-packed boxes?? When I told their manager over the phone that the first team reassured me everything would be done in time (the job was across two days), he told me I shouldn't have spoken to any of the workers. When I said, what about the fact that they were 2 hours late this morning, he was annoyed and said 'Well, they were stuck in traffic', making it my problem (what exactly did you expect, there to be no rush hour traffic?). They do the 'inventory' of your stuff but they don't check against it, when I asked how do you know all the stuff is here, they looked at me like I have two heads.

TL;DR Unprofessional, sloppy, with no sense for what customer service is. Avoid.

Damage Your Goods

This company is dishonest. They damage our furniture to and from property. Yet argue to actually repair or replace the damage they caused.

We've now taken Legal advise and will take action by this means.

Anyone uses this company, video or take photos of each item before they lift it. We've taken photos, etc and they still try their best not to pay or replace.

They email attachments and don't add directions/requirements to their attachments, until afterwards. Again, we showed thos to our legal advisor, who have advised they are at fault. So as they still haven't rectified our claim, we will be recovering damages via legal action, to seek justice.

We have ample damages that need to be rectified.

Update:
18th February 2024

We appreciate your response, although the statement isn't factual and very much untrue.

No equipment or technology device was used at our property, when your Director attend to review all the evidential damages (we invited him to attend) amd he himself, agreed that the damages were sufficiently evidential. He contacted the Contractors the insurers used for a quote, for the floor damage upon receiving this, we was offered only a percentage, towards the floors and every other damaged items.

Personally, if you've damaged something, you either pay full repair/replace or full refund amd for that reason, we seeked legal action

UPDATE 14.03.2024

We stand by our truth and clarity of substantial amounts of evidence. Which includes, how the property was prior to entry of the property and evidence during the entry of your team and all the damages, recorded from removal to return. Written and photographic evidence has been obtained and distributed to you, the Insurers and legal company.

As previously stipulated, we invited your Director, to attend in person, following the evidence being email. His attendance was to see floor damage of dent whereby your contractor dropped the wardrobe door on the living room floor. He was also shown various scratches in different areas and rooms, as not all were covered with dust sheets, and furniture was dragged across the floor. The large tear on our leather bed wasn't there prior to removing our furniture, torn in transit etc

Again, various other items broken, clothed steamer, Chester draws and a leather chest trunk. All this items were reported from the onset.

Realising the extent of the damages and repair or replacement cost, made you advise us your only willing to pay a percentage of costs to each item. Unfortunately, this is were we disagree and this is why we've escalated through the Legal route.

We will not reply further, to repeat our truth. We'll allow the legalisation and legal team, to fully investigate on our behalf

Regards.

UPDATE: 04/12/2024

September 2024 we were paid out fully, for all damages occurred. Truth Will always prevail in the end.

It is important to be honest and collate and retain, all evidence before and after, videos and photos of items. It is also very important to report damage immediately when noticed, as this collates email trail.

It is a shame we had to take our complaint legally. Thankfully, we did as with all communication evidence given with photos etc - our complaint was upheld and rather than accepting the small offensive % amount by Perfect Group, we was fairly compensated in full, for the flooring damages, TV BED and all other furniture items listed.

Outside of this unfortunate situation, outside of the damages and refusal to compensate for the damages fairly - should you use this company, simply take your videos and photos prior to removal and at completed journey. The guys were respectful and on time, credit were credit due, it's just unfortunate for the damages

Make sure you respond in 7days (as we did) and ensure you retain all emails and communicate by email/writing only.

I'm glad qe didn't accept your offer, as it wasn't a fraction of what we received, fairly and duly warranted

Regards

We had Perfect Group for moving and their service was beyond expectation. Scott and his team were superb and very caring in handling and transporting inspite of the heavy rain. They made sure everything was carefully loaded and unloaded, they made my move a very pleasant one.

Absolutely fantastic. I went through horrific stress with being flooded out by tenants above me (I own my property) it took 4 months to renovate my property back to how I had renovated it. An extremely stressful time but from packing all my possessions to delivery and unpacking to help me I cannot praise Perfect Group enough. Kaitlan was fantastic as was the guys that helped me today. Thank you so very very much . I will definitely be using this company for when I move x

Super organised, lovely to deal with and not a single thing was damaged. We had an absolute downpour of rain and there were no stains/footprints on the carpets and everything was taken care of. Can't recommend them enough - they were recommended to me by two colleagues.

Sam and Jay were friendly, helpful and efficient in delivering and unpacking a houseful of furniture and habitation accessories. The team on the phones organising this were also great at communication and responding. I'd definitely recommend them.

Excellent service, very efficient and so freindly, removing all stress of moving

A Perfect experience! From the intial enquiry to the last box being off loaded we couldn't fault the service.
Connor and his team we courteous and careful with our belongings
Highly recomend Perfect Group

David and the team made what would have been a very stressful move a whole lot better. They were professional but also very warm and friendly. Friends who were around during the move commented on how good the team were compared to other removal firms. Sarah was wonderful too and was very professional but also very understanding over the phone. I could not recommend the Perfect Group more highly.

Fantatstic customer service, nothing too much trouble and always pleasant, cheerful and helpful.

The guys were professional, careful, respectful and always helpful and obliging, great people to work with.

Special mention to Sarah Frost for managing the whole process from start to finish

THANK YOU!

This was the first time I have used a removals company to temporarily move houses and used the Perfect group. They were absolutely brilliant ! Stuart and his team were very friendly, helpful and understanding and made the stressful task of moving so much easier. Nothing was an issue for them and I am so pleased that we used the Perfect group and have no hesitation in highly recommending them 😊