Perks at Work Reviews 877

I have been scammed by Perks at work and Revolut last night!
Revolut provided 0 customers service!

Very helpful when I needed to make a change to something I had booked.

Jeralene demonstrated outstanding professionalism and empathy while assisting with my trip cancellation and refund. Her prompt handling of the situation exceeded my expectations. I would rate my experience with her as a solid 10 out of 10. Thank you, Jeralene, for your exceptional support and service.

I have been using Perks at Work for many years (even after leaving the the employer who offered it originally). There is wide range and variety of discounts/deals available and it is easy to avail these. Over the years I have built a habit of always checking there before buying (especially large expense items such as holidays) and more often than not there is a deal to be had. I have saved hundreds of pounds over the years this way.

I reached out via email to a representative because i was having difficulty setting up my account & i was accommodated very quickly & I’m very grateful for Mayeth, the person that took the time to help me with my issue. Thank you once again :)

Great customer service, a bit slow with resolution on issues but I’m overall veru happy with resolution provided and help . Recommend using Perks at work !

I had not received my Broadway show tickets via email so I reached out and within an hour, my issue was resovled!

Christopher was so fast and efficient in dealing with my multiple requests, providing me with clear explanations and actioning my requests in a timely manner. He was very personable and friendly in his messages and is an asset to Perks at Work.

I had great experience with perks at work. Every time I have questions, it gets answered on a timely basis.

The voucher are quickly created as per the request. Today I was having trouble use the Amazon voucher, sent a message asking for help and within a few hours I was guided on how I could access my voucher. I have been able to purchase my item on the very same day. It’s so quick and convenient to collect points as you go.

Don't bother using it for cinema tickets, it costs more than booking direct with the Odeon cinema once you add on the "upgrades" eg isense screen. However, you only know what the upgrade fee are once you have purchased the vouchers and then try and use them. Customer service don't care!

I was dealt with promptly, efficiently and professionally with regards to my Turtle Bay missing WOWPoints

I bought a gift card through perks at work but unfortunately it expired before I used it all so I got in touch with customer service, and agent called Mitzumi Calucab helped me through and got me refund full amount, I have no words to describe how greatful I'm.

Thanks Mitzumi and perks at work.

They were a little slow to respond at first as they were so busy apparently - but once they did they very helpful and sorted out my problem with e-codes pretty rapidly.

Very prompt and helpful response.
Excellent customer services.

I had an issue retrieving an e code and my request for help was dealt with swiftly and also with advice on how I may possibly prevent this happening again.

Perks at Work is a fantastic service, and their customer service is very responsive to email requests. They are committed to thoroughly resolving issues and answering questions.

Really quick response to my enquiry and was resolved straight away, great system to use and loads of great offers !

The company misleads customers on cinema ticket pricing. I've been a long-term, loyal customer who trusted that they sell cinema ticket vouchers at consistently lower prices than the cinemas they've partnered with. They promote themselves on this and I trusted them for it but lost out as a result.

The details of my purchase are as follows:
After having purchased ticket vouchers with PerksAtWork on 03/02/2024 and visited the Cineworld website to book tickets, I learnt that ticket prices to book directly with Cineworld were significantly lower than using the vouchers.

The film in question was Argylle on 06/02/2024 at 18:50. It was a surprise to find PerksAtWork's business partner Cineworld charged an extra £3.95 at the point of checkout per ticket which, when added to the non-refundable £7.99 paid to PerksAtWork, totalled £11.94. Simply booking direct with Cineworld and not using PerksAtWork would have been £9.94; £2 cheaper and easier to book.

Does this not seem sneaky for their business partner to have hidden a large extra fee and only revealed it at the checkout after paying PerksAtWork a non-refundable sum of money?

Looking at other times and other films, I learnt this pattern of overcharging versus booking direct affected a mix of other choices of bookings. It was persistent.

I reported this to PerksAtWork in the hope that this was a systemic error and they would resolve it quickly, either by refunding me so I can book with Cineworld directly at a lower cost or by speaking with their business partner Cineworld to remove the surprise £3 fee being added at checkout. The PerksAtWork representative who replied assured me they would resolve it by speaking with Cineworld urgently but they did not give any updates and did not respond to repeated emails requesting updates. It's 22 days later and they've still not responded.
We missed the film. Don't trust this company.
They're being reported to trading standards.

Update on 05/10/2024: They haven't changed their ways. I chose to give them another chance by purchasing a voucher for a cinema ticket with Vue. A ticket for a standard seat for a film while booking directly with Vue is £11.99. The voucher had an impressive price of £7 but when you use it on the Vue website for purchasing the ticket, a £4 fee is added out of the blue. This might be a £1 saving but it's shocking to find such a lack of transparency about pricing and such a disregard for their customers.

Points were instated quickly and easily!