PFK Reviews 

An estate agent that puts some effort into selling your house. We tried two others who only secured limited viewings and failed to follow up with those that did. The previous two seemed happy to have the property on their books, drawing the sales fee with the minimum of effort. A change to PFK secured a stream of viewings and the sale of the property. Between the subject to contract stage and completion they remained engaged and helped keep the process on track, by working with all parties to ensure that deadlines were met. The sales team were very easy to contact and never needed chasing.

So grateful to Rebecca Thomlinson at Penrith branch for seeing us through an awkward purchase (a solicitor from a previous transaction causing the issues). Rebecca stuck with us as the purchasers to see us finally move in to our forever home. Can't thank her enough for fighting our corner.

Rebecca was amazing from start to finish and really helped get the sale over the line. Joe was fab too; not just someone who showed you around, she came up with some great options for my very bijou house and a wealth of ideas

For years, I have noticed PFKs agent selling board and thought they are maybe quite plain. But now I know that this means ‘less is more’ in terms of the expertise, service and support from this estate agency.

Attention to detail - Lynne came along to photograph the property and take details. She listened and understood the uniqueness of the property. The images and wording needed a couple of tweaks but the final results for publication were fantastic.

Understanding the market - PFK understood exactly how the market worked and how to promote this on all social platforms with the correct asking price and algorithms. We had 22 first appointments which was awesome.

Knowing the property - we had lots of viewings and fantastic feedback. Joanne did an amazing job knowing the property and its history.

Sales negotiation - this was made so easy as Rebecca understand the market, buyers and what was the best offer for us as a family and getting the sale over the line. Building trust with your agent is so important and Rebecca made this easy. It was a long sales process. It was hard at times and nothing seemed to be moving forward. Rebecca kept all parties up to date and had amazing lines of communication with the solicitors etc involved in the sale.

This sale was not just about a house, it was our parents dream - build it and live in it as long as they could.

Thank you PFK for your understanding, trust and kindness.

I would highly recommend PFK to sell your property.

Rebecca and all the members of the PFK team I have interacted with have been professional, friendly, responsive and really communicative throughout the process.

I'm really grateful for their help and support whilst buying my home.

I would highly recommend.

From our initial contact with Hannah at PF&K Estate Agents in Keswick, to exchange of contracts, we couldn’t have been happier in our choice of agent to sell our home.
Hannah’s wealth of local knowledge made for a realistic valuation and proactive marketing strategy. She was super speedy in processing the property photos and detailed information in order to market the property as soon as we gave the go-ahead. Hannah always made herself available to us and was prompt in responding to any queries.
The mobile app was very useful for keeping us informed of viewings and feedback. Agents Chloe and Chris were excellent at showing our property to prospective buyers and were always welcoming when we visited the PF&K office.
All three agents worked very hard to progress our sale and took away a lot of stress for us. They always kept us, and our buyers, in the loop on the progress of the sale.
We would not hesitate to recommend PF&K - and only wish they’d also been the agent of the house we chose to purchase!

The staff were all friendly and knowledgeable. They kept us fully informed throughout the viewing and purchase process.

Excellent service.

Charlie Shaw was really helpful when giving us our valuation and has been great in helping us with our house move, nothing was too much bother. If we were ever to move again in the future, would definitely request the help of Charlie.

We couldn't rate PFK enough, from the first email and following phone calls Rebeca was always happy to help and nothing was too much trouble.

Charlotte and the rest of the team were also fast to answer questions and always got back to us.

Thank you to you all and we highly recommend PFK to anyone Renting, we will be back when we decide to buy.

Kat was so so helpful and so polite to deal with :)

Really friendly staff, Rebecca was great catching up with me as the purchase proceeded, great communications, and really helpful with the keys on moving in day too.

Fairly straightforward house purchase which was facilitated by very good communication with PFK in particular Rebecca Tomlinson who kept us well informed and answered our enquiries promptly. Would highly recommend

Rebecca at pfk was great we had some hurdles to get through to see the sale go through with buying a older home but throughout she was chasing and keeping us updated
Thank you

We couldn’t recommend Charlie highly enough. He was incredibly efficient, professional and helpful throughout the whole process, providing fantastic end-to-end support and keeping everything moving smoothly.

Charlie was always on hand to answer questions, provide updates and help resolve anything that came up. His communication and attention to detail made what can be a stressful process so much easier.

Thank you, Charlie, for all your help in overseeing the purchase of our new home. We really appreciate everything you did for us and wouldn’t hesitate to recommend you.

Chris @ PFK was friendly, informative, approachable and efficient while dealing with our purchase. His communication was excellent, keeping us updated during the process and reaching out to help when things appeared to not be moving along as planned. Chris responded by email or phone call really quickly when required and he supplied any information necessary throughout the process. He definetly helped make the whole process less stressful. We are very grateful to him and the PFK team and would highly recommend them.

PFK @ Penrith provided us with excellent support during a lengthy process in selling our house in Pooley Bridge.
We understood the difficulties in the market over the last couple of years and we were kept informed regularly on market conditions .
We had a steady flow of viewings and again we understood the house would finally be sold when a buyer came along and everything suited them about our property and its location . We had super service starting with Nina who arranged for the house to go on the market and then we were looked after by Lynn, Rebecca and by Kat ( who had the most involvement with us and was extremely willing and helpful to us in the latter stages of our sale )

We chose PFK after the initial meeting with Lynn Lancaster, very informative, knowledgeable and gave you confidence in what she was saying. Lovely lady.
We were allocated a specific team member in the office as a point of contact, however any office staff also happy to help, Rebecca our point of contact, was always happy and keen to help with any enquires and easy to talk to, again thank you for all your help and advice.
We were kept upto date at each stage and would definitely use them again. Thank you for all your help and support.

Very disappointed with this Agent. Communications seem to be done mostly through an app, with very little personal interaction. Often emails went unanswered and during the time we were on the market with them there were no updates, infact as stated, no communication whatsoever. Selling your house is expensive and we expected more for the fees charged. Needless to say we were unable to achieve a sale through this agent but are not deterred from trying another agent in the future.
On a positive note when we were looking to buy a property 3 years ago we found Pauline extremely proactive hence why we chose PFK.

Very kind and supportive staff. Especially at those points when it was really stressful.
Prior to that, they were very good at selecting the right type of buyer to view our individual home, rather than sending many viewers who would not have liked it and would have been wasting our time.
Many thanks to all the staff.

PFK were selling a house in Keswick that we were purchasing. Throughout the whole process, they were very professional and supportive.
A special mention must go to Chris, who kept us informed throughout and was keen to help at every turn.
Thanks guys you were excellent!