PGH Pest Control & Prevention - Thornemere Group Reviews 79

I used PGH Pest Control to eradicate a moth infestation in our house. I found from the moment they picked up the phone to the day they came and carried out the treatment to be very professional and courteous, would definitely use again if the need arose.

We contacted PGH with an issue in our loft, but was unclear exactly what was going on. Brandon on the phone made me feel very at ease explaining what it could be and what can be done. A survey was booked and the problem was identified as bats! I can sleep much better now!! Fantastic company very helpful staff

The guys at PGH are a great team.
They resolved a long-standing quite particular issue we had in a garden studio. ( which Rentokil FAILED TO...even though they charged £800!)
We are very happy that we can finally use the studio again.
We would highly recommend PGH.

Very speedy in identifying ‘the rodent’ with a friendly and knowledgeable response. Thankyou !

This company is fantastic - responsive, prompt and professional. Would definitely recommend

Absolutely fantastic service from start to finish! I enquired as I have caught 4 mice in my property myself and was so unsure how they were getting in. PGH attended my flat and found multiple entry points, produced a full report for me and a quotation for the proofing works which did come with a guarantee! The office staff are very knowledgeable and didn't apply any hard sale tactics. Our whole flat block has now booked to use them!

We have suffered from serious damp and mould issues in our house and our property manager has hired several companies to inspect the damage. PGH deals with these matters as damp can lead to pest issues with wood work etc. They were the only company that managed to diagnose and prove a presence of 3 different types of damp whereas other companies didn't even bother bring a damp meter to test the walls. Peter was very efficient and honest. He also advised ways to reduce the healty risks in the meantime. Would definitely recommend.

Unfortunate experience. Overpriced (we are talking about £600 + for 3 visits and not able to provide a written pricing policy), problem not solved (they asked for a further £200 to solve the problem) and non responsive to customer service queries, despite writing directly to the owner.

From the first contact with the office, to the job of pigeon proofing our solar panels and repairing the roof, we were impressed with the service we received and the professional team sent to do the work. Thank you PGH, we are more than happy to recommend you.

I am posting a second review because Mr Higgs persists in trying to justify his unjustifiable charges. We did take him to court. We did not understand the process and lost because of the cleverly worded contract – see the rest of this review.
THERE IS NO NEED TO REMOVE BEES. National Trust properties leave them in situ for many years.
Don’t be taken in by the fact that he appears to be endorsed by the Prince’s Trust. We have queried this with the Trust. They seem to be uninterested in his questionable business practices.
We employed Mr Higgs in October 2017. The whole experience has been so traumatic and damaging to us, that we have not had the energy to post any reviews until now. Mr Higgs told us that we would run into endless problems if we left bees in our chimney. He gave us a very cleverly worded contract implying that the job would take much longer and be far more complex than it turned out to be. We were naïve enough to sign it. He charged £8000+ for a short survey, 3 hrs of his time and 6 hrs each for a technician and a labourer, a cherry picker for a day and minimal materials. He priced the job and what he thought he could get us to pay, not what it was really worth. I cannot think of any professional or tradesperson who charges or can justify this sort of money, regardless of their qualifications. KEEP YOUR PROBLEM, RATHER THAN EMPLOY BEEGONE, OR PGH PEST CONTROL. Find another company.

Terrible and dishonest - save your money.

We had a terrible experience with PGH pest control who we paid a significant amount of money to, to control a mouse problem which they did not do. We had to approach another company who sorted it out straight away - and we have not had any problems for a year now. PGH deliberately set out to not fix issues so they can return to the property on multiple occasions and charge for each visit. They are a fundamentally dishonest company as other reviews show. We have written to the princes’s trust to complain about their endorsement. We have also tried to write reviews on various websites but the company have consistently reported the reviews. They even changed their facebook page settings so no reviews could show due to the number of similar negative experiences accusing them of dishonesty. Please save your money and stay away from this company.

I had bees in my chimney. Beegone part of PGH Pest Control greatly exaggerated the risks and the amount of work required to correct. I was told the chimney stack had to be taken down by more than 1 metre and the flue had to be cleared from below by breaking in through brick and plaster within the house. I signed a fixed price contract on this basis for over £8000. They removed the bees, and swept the chimney by removing and replacing the chimney pot. This took 3 men less than a day to complete. A chartered surveyor estimated the cost of the work done to be £2000. I subsequently learnt that in some National Trust properties there have been bee infestations for years without ill effects. Perhaps it did not need doing at all? I feel I have been conned out of £6000.

I had bees that took up residence in my chimney…but only for 24hrs as it happened.
I contacted PGH and was charged over £200 (up front) for a ‘visual’ survey of my property, in order to do a quote for honeybee proofing the chimney… for that I had a 20-30 minute visit and a few photos of my chimney taken from across the road.. I could have taken them myself with my own phone and emailed them for nothing.

After 7 days I contacted customer service to tell them I still hadn’t had my quote and to voice my disappointment on the high cost charged for this service. Their response was, I would have the quote the next day and I was told it would be a visual survey…missing the point of the cost for what they did. I responded and was told they were going to speak to the Director further and come to a solution.

The quote didn’t arrive the next day, and when it did it was in the thousands and a large amount of it was to repoint my chimney!!! How did they know it needed repointing…no one had been near it to inspect it!!
Neither the Director nor customer service have ever got back to me with a solution and needless to say I did not accept their quote. I emailed my reasons for not accepting it and again I had no response. I guess it’s easy to ignore a dissatisfied customer when they have already had your money!
All in all a VERY disappointing experience

The team at PGH Pest Control and Prevention were absolutely fantastic in resolving our rodent problems. They did not just put poison down and hope it does the job - they analysed my entire property and that of my neighbor to establish where the problem had originated from and then took measures to make sure that not only was it eradicated, but it would never repeat itself again. Genuinely, one of the most thorough and professional services I could hope for and the nicest people to deal with. I would recommend them to anyone.

Had honey bees removed from my chimney by this company and was extremely happy with the professionalism and organisation. The bees were removed alive and relocated, all the wax and honeycomb removed, and the chimney sealed. Not cheap but an excellent solution to a difficult problem, done with willingness and politeness by an excellent team.

The people who came to site were exemplary.

However, the office was very poor, I had to chase them 3 times for confirmation of appointment times and as I have a one hour commute to site it is very important to me that dates and times are adhered to. They also did not check your bank account before chasing me for money that I had already paid.

A site evaluation that demonstrated expertise, a clear quotation procedure, and a efficient (and legal) removal of two awkwardly-sited nests in my house’s roof by friendly and communicative technicians. I would definitely recommend this company.

George turned up on time and got straight on with the job at hand. He managed to find the dead rat in the loft and removed it. He then sprayed with disinfectant to help with oder control and sterilize the area. Very impressed with his workmanship and manner. I will definatly be using you guys again. 5 star service. Thankyou. Lee

After 3 weeks still wating for an estimate for insulation removal, dispite being told by email that it would be 48hrs. Not holding out much hope

You hire the professionals and be ready to pay premium price for the work to be carried out with a piece of mind.