PGH Pest Control & Prevention - Thornemere Group Reviews 79

Excellent company. Professional and extremely polite and helpful team. Highly recommended

Outstanding
Very helpful and informative person and more importantly, wasps have not returned.

I would not recommend PGH Pest Control. Their customer service is very poor & once they have your money (which they require upfront...) they do very little to provide a good service. I contacted PGH about a wasp nest at our house, explicitly saying we had looked for it ourselves and could not find it anywhere but that we would find one or two wasps in our house daily & so I really needed a company that would be determined to find it (especially as I have a young children and I myself am allergic). I was assured that PGH would do a very thorough check of the house and all they could to find the nest. What happened was the opposite, on arrival, the guy took out his iphone, peered into the eves using a torch, looked up and down the house and said that he couldn't help as couldn't see anything & subsequently left. I phoned the office to discuss this as clearly I didn't need to pay £100 for someone to do exactly what I had done before calling PGH. I was assured that the 'MD' would get in touch with me to discuss my experience and that I should have at the least received a report from the guy that came to the house. I received nothing and have never had a call back from the company despite emailing and calling again to ask what was happening.
With upfront payment they have very little incentive to do a good job for the customer, especially in situations that aren't straight forward.

Very good and efficient but quite expensive.

Excellent. Friendly reliable service.

Fantastic service.

Having used their services for many years now, the level of service is still as high as it ever was. Always polite, thorough and quick to respond.

Would highly recommend their services to anyone.

Great company. Kept to appointment times. Good communication. Would highly recommend. Used for wood worm and mice.

Had a call within minutes of making an online enquiry. Good & accurate advice along with estimated costs, which I was unable to afford. Further advice was then to do nothing rather than pesticide. I later emailed a photo & got a response identifying the bee as what I suspected by now it to be.

nice guys , problem investigated and treated thoroughly and hopefully no more woodworm

Excellent, fast service from knowledgeable professionals.

all good, many thanks for your help.

Friendl, helpful staff and good service.

They respond quickly when contacted and keep you informed of the problems, solutions and progress. Tidy up afterwards. Very polite and knowledgable staff.

The speed in which the problem was sorted was really impressive

Title says it all.

I called this company due to bees flying in through our chimney into our living room. I spoke with Peter Higgs who was extremely helpful in identifying the type of bees and providing advice on the best way to deal with our problem. I would highly recommend.