After placing the order and taking my money the web site was down and you would not answer the phone or get back to me even when I left a message trying to find out where my order was
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The yellow bomber jacket was a tight fit.On explaining to the company the situation they said return it to us and we will forward the next size.Returned it to them and they promptly sent the replaceme... See more
Company replied
i was pleased with the whole experience from the website & ordering but also the thoughtful aftercare emails, nothing too pushy but enough to be personal, add to that the scarf & gloves i ordered... See more
Great quality at a great price. Delivery was quick and there were no issues returning and exchanging one item which didn’t fit. Will definitely be ordering again and recommend Pierre Francis to anyone... See more
Company details
Written by the company
At Pierre Francis, we believe that conscious consumption starts with careful selection. We thoughtfully source every piece in our collection, offering beautiful and durable goods from brands committed to sustainability and ethical production. Discover timeless style that reflects your values.
Contact info
15 Burnet Lane, HP22 7DD, Broughton, United Kingdom
- adam@pierrefrancis.co.uk
- pierrefrancis.co.uk
4.7
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to buy from and product came…
Easy to buy from and product came really quickly. Product was as described and there were no problems during the transaction. Would buy from again.
July 1, 2021
Great quality.
June 30, 2021
Excellent service
June 16, 2021
The hat is really lovely and just what…
The hat is really lovely and just what we wanted. Delivery was quick. I would definitely recommend.
June 12, 2021
Great service,great value.
June 2, 2021
An excellent product backed up with a…
An excellent product backed up with a most businesslike service. Well done all.
May 21, 2021
Really good quality.
Very happy with the items I ordered. Very quick delivery and they were must better quality than I had expected for the price I paid. They have a great range and I'm sure I'll be ordering more from PierreFrancis in the near future.
May 18, 2021
Very quick delivery time.
May 7, 2021
Great all round!
Great products; great value; great service and shipping - can't fault Pierre Francis!
April 26, 2021
Chef jacket came with dirty mark when i…
Chef jacket came with dirty mark when i wrote to return for refund got a reply saying they didnt believe thst it came with mark on...
April 21, 2021
Easy to use website, good quality hoodie
Easy to use website. Good amount of acknowledgement emails receipts. Timely delivery and good quality product.
April 1, 2021
Brilliant Service
Brilliant Service, they went the extra mile. I am really pleased with the item and would thoroughly recommend.
March 5, 2021
Excellent service and great quality…
Excellent service and great quality scarf and gloves.
March 4, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.