After placing the order and taking my money the web site was down and you would not answer the phone or get back to me even when I left a message trying to find out where my order was
Company replied
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See what reviewers are saying
The yellow bomber jacket was a tight fit.On explaining to the company the situation they said return it to us and we will forward the next size.Returned it to them and they promptly sent the replaceme... See more
Company replied
i was pleased with the whole experience from the website & ordering but also the thoughtful aftercare emails, nothing too pushy but enough to be personal, add to that the scarf & gloves i ordered... See more
Great quality at a great price. Delivery was quick and there were no issues returning and exchanging one item which didn’t fit. Will definitely be ordering again and recommend Pierre Francis to anyone... See more
Company details
Written by the company
At Pierre Francis, we believe that conscious consumption starts with careful selection. We thoughtfully source every piece in our collection, offering beautiful and durable goods from brands committed to sustainability and ethical production. Discover timeless style that reflects your values.
Contact info
15 Burnet Lane, HP22 7DD, Broughton, United Kingdom
- adam@pierrefrancis.co.uk
- pierrefrancis.co.uk
4.7
Excellent
249 reviews
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Fab service thank u
March 4, 2021
Thank you
Thank you. A lovely pair of gloves for my wife! No difficulties in ordering and receiving.
March 1, 2021
Great hat and great quality
February 25, 2021
Good quality basics
Ordered a hoodie which was good quality and the colour I was looking for.
February 24, 2021
Excellent customer service
Excellent customer service - bought the gloves as a present for my mum and she loved them! Happy mum, happy daughter!
February 24, 2021
I was pleasantly surprised with how…
I was pleasantly surprised with how rapid the customer service was. Easy to use service Great quality clothing and at a price that's fair 👌
February 19, 2021
Good quality product
Good quality product
Fast delivery
Excellent customer services
Will be back for sure
February 18, 2021
Perfect!
Perfect!! Fast and delivery and a nice email thanking me for my order. Thanks guys
February 18, 2021
Great hat and just right in the cold…
Great hat and just right in the cold weather. I love the perfect sized bobble that can be interchanged.
February 17, 2021
Great customer service
Great customer service - I ordered the wrong colour by mistake and had absolutely no problem exchanging. I’ve got many hats and these are by far the best!
February 17, 2021
Arrived quickly and good quality…
Arrived quickly and good quality product. The blankets are lovely and soft.
February 15, 2021
Excellent teen PJ bottoms that my son…
Excellent teen PJ bottoms that my son never has off. Wish I’d ordered 2 pairs....
Really nice, polite personal customer service via email. I wish Pierre Francis success.
February 13, 2021
Happy Customer
Speedy delivery and very happy with my purchase thanks. Happy to use again in future.
January 28, 2021
Good quality for a great price and…
Good quality for a great price and lovely personal service too afterward
January 27, 2021
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