Pink Boutique Reviews 

Great customer service from Pink Boutique! Grace was incredibly helpful, polite, and sorted out my inquiry quickly. Fantastic support!

Great service great quality love pink boutique

I had a real problem with locating my order number for a return I had a very helpful lady (jenna) who was kind enough to sort it out for me great customer service thank you

Had a few items from pink boutique happy with everything I have received.... the shopping continues 😁

Great help Thankyou Grace x

I’ve been a customer of Pink Boutique for years recently done a few orders quite a large amount ordered different sizes I wasn’t sure on sizing so I had to send some items back only a few items was refunded when all the returned items was in the same packaging they asked for proof of posting even though they received it all in same packaging they wanted to see they weight on parcel then they refunded me luckily I still had proof! you don’t need this hassle when you’re just trying to do online ordering also my latest problem with Pink Boutique I ordered two coats, two blazers one coat and two blazers came in the parcel. The other coat was not in parcel they’re telling me it was packed and scanned into the parcel when that second coat was not in the parcel at all. This is very frustrating now they’re sending our forms to sign stating if I’m lying it’s a criminal offence when I’m not this is absolutely shocking. They need to check their warehouse staff are doing the job properly. I will be shopping else where once this is resolved

Customer Experience Representative Grace was amazing today. She responded to my online query quick and was able to instantly sort out the issue. Very efficient. Thank you Grace

i had a issue with my delivery nothing at all to do with pink boutique.
i emailed the company and spoke with Grace she was extremity helpful and even though it was the delivery fault, Grace gave me a refund for the delivery and took full owner ship. she was very professional and support through out and had this delt with in less than 24hrs. thank you grace

Would be fantastic if my order ever arrived
Payed for next day delivery and the parcel hasn’t even arrived
No explanation from the company or delivery service
No apology for the company or even a refund yet- ruined holiday outfit
Not happy!

I first contacted Pink Boutique back in May regarding a damaged item, but unfortunately I didn’t receive a response at the time. I recently followed up and was instantly replied to by Jessica, who apologised for the delay and asked for a few extra details. I sent these straight over and almost immediately Steph picked up my query.

Steph reviewed the images, confirmed the issue and arranged a replacement straight away. The speed, clarity and helpfulness were genuinely appreciated… everything was resolved without any pushback or delay.

Thank you so much, Steph. I really appreciate how quickly and professionally you handled this.

Extremely disappointing experience. I ordered from Pink Boutique over a month ago and was shocked by the quality of the clothing. The materials felt extremely cheap and were nowhere near the quality I expected or described on the website.

I contacted customer services to request a return and my emails were repeatedly ignored and I had to keep chasing them. When I eventually received a response, I found the tone unhelpful and quite rude, with them demanding photos when I had simply requested to return clothing that I considered to be of poor quality. Still refusing to send me a returns label and making it extremely difficult.

Under the Consumer Rights Act 2015, goods are required to be of satisfactory quality. Instead of making the process straightforward, I am still fighting for my refund and to send the order back.

I would not recommend Pink Boutique. The quality was extremely disappointing and the customer service made an already frustrating situation even worse. I certainly won’t be ordering from them again and wouldn’t recommend them.

Theiving company.

I returned my order, they sent me an email saying they accepted my return.

Few days later, it's still showing on the app and I've received the return back claiming the hygiene strip had been removed. The hygiene sticker was still attached!

How can you accept a return, send an email to the customer to say you accept it and then send it back with the strip attached claiming the strip is not attached.

Use with caution, seem like scammers to me.

The quality of the clothes are lovely and the fit is perfect, fast delivery too

Very helpfull and quick reply
From Stephanie G

Maria in customer support was amazing! She dealt with the issues with Royal Mail not delivering my item and sent a replacement within a day or two! Extremely helpful. Thank you.

Grace who helped me out as I had an issue on the app was super helpful and helped me in the right direction.

Steph was extremely helpful and helped me with my issue in no time at all

Very quick response to query by Steph and very helpful to solve problem.

Customer service very disappointed I've order one pair of trousers arrived damaged so I've send an email to get a new pair. Unfortunately they ignored my request and I had to pay twice for delivery and parcel protection and reorder the same pair again paying again for delivery ( which should be free ) This should be handled completely differently my request was ignored and I felt disappointed 😞 ... last mail was you got refund for damaged one , hope this is resolved the issue. So I said no it didn't resolved as I had to order again and pay again