Plex Reviews 495

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, most reviewers were let down by their experience overall. Many customers found the app and website to be largely unusable, citing constant lagging, freezing, and general malfunction across various devices. The user experience was frequently criticized for being difficult to navigate, with many reporting issues with basic functionalities like pausing, skipping, or even signing out of accounts. A significant number of people were also dissatisfied with the marketing strategy, feeling that the platform had become overly focused on ads, which were described as intrusive, frequent, and excessively long, often ruining the viewing experience. However, some customers noted that despite the issues, certain products offered good playback quality and a decent selection of titles, particularly for those interested in older or less common content. Conversely, a small portion of people also felt that the platform, in its earlier days, provided a smooth and reliable experience for managing personal media libraries across multiple devices.

What people talk about most

User experience

People report negative experiences with the user experience, with many reviewers expressing that the app... See more

Application

Customers consistently express strong dissatisfaction with the app, describing it as "horrible," "awful," and... See more

Website

Consumers find the website to be negative, with many expressing frustration over a poor user interface and... See more

Marketing

Reviewers mention significant dissatisfaction with the marketing strategy, primarily due to an overwhelming... See more

Product

Users describe ambiguous interactions with the product, with some expressing disappointment, stating it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible! selection is lousy , on demand movies dont play right. no customer service offered for deaf and hard of hearing , web browser version subtitles dont work, over run by ads that make them mon... See more

Rated 1 out of 5 stars

Absolutely disappointing experience. The app constantly lags, freezes, and often doesn’t work at all. Streaming should work on every TV under the same account, but it doesn’t — sometimes it plays on o... See more

Rated 1 out of 5 stars

4 minutes of content and couple of minutes rolling ads on repeat. You cannot get back into movie mood before ads starts again. Ads also won't stop when the "counter" is full, its extra 90+... See more

Rated 1 out of 5 stars

roku app got an 'update'. at this point its simply not usable. Pause no longer works, navigation no longer works, no excuse for a company that has been releasing a product for over a decade now to som... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Plex organizes all your media in one central app that works on all of your devices, so you can instantly access and enjoy it anytime, anywhere. Whether it’s movies, shows, news, or your photo or music library, Plex makes it all easy to find and enjoy. Platforms include Macs, PCs, smartphones, tablets, Xbox and PlayStation gaming consoles, Smart TVs, Roku, Chromecast, Apple TV, Amazon Fire, Nvidia Shield, and more. Whatever type of media collection it may be, Plex makes the contents look beautiful by automatically adding movie posters, plot summaries, cover art, and descriptions. Plex also allows you to share it all with your friends and family. For a complete list of all Plex features and capabilities, visit plex.tv. http://plex.tv | @plex | https://www.facebook.com/plexapp.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

495 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Film Cut Off Before Finish.

Downloaded Plex to watch a film. Inundated with repeated ads then the film cut off before it was finished. I got rid off Plex the next day.
(Can't remember the date but it was early May or late April, 2025, and the film was A DOLL'S HOUSE, starring Jane Fonda.)

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Had to come out of a movie several…

Had to come out of a movie several times. Ads come on that completely freeze and there's no other option but to navigate back and restart the movie and try and find the place you were at. I'll stick to other platforms for streaming.

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. You cannot complete a movie without it freezing up every 5 seconds. Plus, reruns of the same commercials
Pointless.

May 4, 2025
Unprompted review
Rated 1 out of 5 stars

Plex is no longer useful

Plex is no longer useful, there are much better streaming apps. You now have to subscribe and even when you’re subscribed you get ads first and then 6 minutes later!!!! Then when I pause the video and go to another app I come back to Plex there’s another ad before my video restarts. I am sure when I go back again now there’ll be another ad, this is what I am paying for? Plex really sucks!

May 4, 2025
Unprompted review
Rated 1 out of 5 stars

WTF has happened to Plex?

WTF is this? I have been using PLex for 15 years to stream my personal media to mobile devices and cast to the TV. This evening I got to ping cinderella up for my 5 year olds and I am assaulted with some ad for soem ghastly zombie movie and then when I try to cast my personal content, it just buffers and does nothing. Whoever is running this railroad shoudl be sacked immediately. Formerly great product trashed overnight. Do not register do not use.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

THE BEST

I have no idea what people are talking about, if you're whining because you need to pay €1.99/m for such a simple and straight-forward service even provides all the thumbnails and subtitles you seriously need to get your money up not your funny up. Now for the actual review, 5 stars easily. Very simple and straight-forward had no problems at all and its definitely worth the €1.99/m.

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

New subscription model invalidates existing lifetime memberships

Paid for a lifetime service in 2017 just to now have it removed and locked behind a subscription model. Instantly deleted my 12 year old acount and will not be recommending Plex to customers any longer. Through recommendation at work I was putting 30-80 new users onto your platform every month for the past 6 years. The team responsible for this decision must have assumed stiffing the long term user would be inconsequential without realising some long term users have brought thousands of new customers to your service.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased "Plex for Android…

I purchased "Plex for Android Activation" in May 2022 via Google Play as a one-time fee to unlock streaming from my personal Plex server to my Android device. A recent update removed this paid feature and moved it behind a subscription paywall. Plex support only offered a 3-month trial, which does not resolve the loss of a feature I paid for permanently. This is a material change and unfairly forces me to pay again for what I already purchased.

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

Mind Blowing

Wow! You would think after reading these that there would be improvements made! Terrible app...nonstop ads, lengthy ads, political ads( play twice in a row!) seriously! We watch tv shows to take us away from the real, crazy world out there and ya flood us with politics! Whomever is affiliated with this Plex should be ashamed and embarrassed to say so 😞

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

If I could give it a zero I would I have never watched a service where there were so many ads every 7mins. Its not just 1 ad. There are 5 ads per 7mins. Ridiculous. Ill stick with tubi

April 20, 2025
Unprompted review

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