I spoke to Mike initially to get some information about the advertised holiday that we were interested in. He was very professional, patient and understanding and there wasn’t any pressure put on me... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a bit apprehensive arranging a trip online with a firm I saw an advert for on Facebook, but Ronald dealt with all queries (there were a few) quickly, professionally and efficiently, catering... See more
On the 15th of November I contacted plus holidays and spoke with a guy called Gary about booking my short stay in Poland.From start to finish it was a breeze with Gary,he listened to everything I need... See more
Company replied
Mike was patient while I dithered . Clear and professional in all our dealings. I changed my mind numerous times . He was so helpful . Got me a great deal . I felt heard and confident dealing with hi... See more
Company details
Written by the company
Our team at Plus Holiday has a over 45 years’s experience in providing the best holidays across the world for less. We specialise in a quick, easy and personalised phone booking service, meaning your dream escape is just a call away. Thanks to our proven track record as a fully bonded a tour operator which sells to customers direct. We do our own contracting contract directly with our hotels, ground handlers and various airline partners, so there's no middleman so we offer the best price to our customers. We arrange high-end holidays or low-cost holidays for all budgets to any worldwide destinations. Be it a city break, tropical beach holiday, escorted trips, all inclusive holiday, worldwide cruises or family getaway, our competitive prices and various holiday types keep customers coming back. We have an extensive range of worldwide holidays to Caribbean, Middle East, Indian Ocean, Far East including USA is unrivalled. If you are looking for a personal touch for your honeymoon or wedding, we have the experience to arrange your bespoke holiday arrangements that match your personalise expectations and style ensuring your special day goes off without a hitch.
Contact info
66 Park Way Ruislip Greater London, HA4 8NR, LONDON, United Kingdom
- 020 3475 3130
- customerservice@plusholiday.co.uk
- plusholiday.co.uk
4.5
Excellent
174 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mike
Mike was extremely helpful We had lots of requests and he handled them all calmly and professionally. Thank you again Mike
February 11, 2025
Unprompted review
Reply from Plus Holiday
Dear Valerie
Thank you for taking the time to share your review and leave such fantastic feedback about Mike. We’ll be sure to pass along your kind words to him!
Providing exceptional service is our top priority, and it’s always a pleasure to know we’ve met your expectations. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future.
Wishing you a wonderful trip and hoping to welcome you back for another holiday soon!
Best regards,
Plus Holiday
Booking all good but then they booked…
Booking all good but then they booked taxi in wrong pick up point. I have to pay for another taxi. So I will not miss our flight. I ask for refund because is there mistake. They made me wait and wait. Over 2 months later still no answer they are not even replying anymore. They could have just said no refund or give me partially refund in the beginning I will not given this bad review. But just made me wait then got ignore. Great customer Service not
January 18, 2025
Unprompted review
The booking process so far has been…
The booking process so far has been quick and easy. Just waiting to see if the trip is as good. Mike has been dealing with my booking.
January 30, 2025
Unprompted review
Reply from Plus Holiday
Dear Emma
Thank you for taking the time to share your review and leave such fantastic feedback about Mike. We’ll be sure to pass along your kind words to him!
Providing exceptional service is our top priority, and it’s always a pleasure to know we’ve met your expectations. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future.
Wishing you a wonderful trip and hoping to welcome you back for another holiday soon!
Best regards,
Plus Holiday
Really good package and Jason was very…
Really good package and Jason was very helpful and patiently answered all of my questions. I'm very excited for the trip to Romania, it looks like a very good deal. Very quick and easy to book - definitely recommend!
January 8, 2025
Unprompted review
Reply from Plus Holiday
Dear Miss Connolly,
Thank you for sharing your review and providing such wonderful feedback about Justin. We’ll be sure to pass along your kind words to him!
At Plus Holiday, we strive to deliver exceptional service, and it’s truly gratifying to know we’ve met your expectations. We appreciate you choosing us and look forward to assisting you again in the future.
Wishing you an amazing trip and hoping to welcome you back for your next holiday!
Best regards,
Plus Holiday
Quick booking
My parents wanted to make a quick booking for their Valentines vacation and Justin provided a wonderful service keeping me informed and updated . Thanks so much!!
January 6, 2025
Unprompted review
Reply from Plus Holiday
Dear IVD D,
Thank you for taking the time to share your review and leave such fantastic feedback about Justin. We’ll be sure to pass along your kind words to him!
Providing exceptional service is our top priority, and it’s always a pleasure to know we’ve met your expectations. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future.
Wishing you a wonderful trip and hoping to welcome you back for another holiday soon!
Best regards,
Plus Holiday
Mike was very helpful and gave us a…
Mike was very helpful and gave us a great deal .. will
Be booking again next
December 1, 2024
Unprompted review
Reply from Plus Holiday
Dear Customer,
Thank you for sharing your review and offering such wonderful feedback about Mike. We will be sure to pass along your kind words to him!
Our goal is to provide exceptional service, and it’s always rewarding to hear when we’ve succeeded. We truly appreciate you choosing Plus Holiday and look forward to assisting you again in the future.
Wishing you an amazing trip and hoping to welcome you back for your next holiday soon!
Best regards,
Plus Holiday
Same thing happened to me and my…
Same thing happened to me and my Daughter we got to krakow airport no taxi I'm classed as disabled and my Daughter has asthma . We waiting an hour for taxi before we got our own taxi . Will not be booking with these again and I'm looking to Abta and holiday insurance for compensation. Terrible treatment..
November 20, 2024
Unprompted review
Thanks so much
November 12, 2024
Unprompted review
Reply from Plus Holiday
Dear Erminda Perdon,
Thank you for taking the time to share your review and provide such kind feedback about Ronald. We will make sure your thoughtful words are passed on to him!
At Plus Holiday, delivering exceptional service is our top priority, and it’s truly rewarding to know we’ve met your expectations. We greatly appreciate you choosing us and look forward to assisting you again in the future.
Wishing you a fantastic trip and eagerly anticipating the opportunity to help plan your next holiday!
Best regards,
Plus Holiday
Plus holiday disaster
Went with them to Krakow.
Due to flight timings we booked a transfer from airport to hotel. No one arrived!!! Searching airport got no results. Emergency contact number just rang. Ended up hiring airport taxi late at night at significant cost.
Calls to emergency contact number in next few got us nowhere. Ended up calling company. They called back to say taxi from hotel at 0300 was confirmed. Guess what? It didn’t! Ended up getting hotel to get a taxi
On return no response from company.
Shocking customer service.
Book with them with care.
Not getting my business again.
October 11, 2024
Unprompted review
Thank you so much Justin for all your…
Thank you so much Justin for all your patience and help, to make sure everything was perfect to meet our needs.
Very much appreciated and would definitely recommend.
November 5, 2024
Unprompted review
Reply from Plus Holiday
Dear Karen Cresswell,
Thank you for taking the time to share your review and your wonderful feedback about Justin. We’ll be sure to pass along your kind words to him!
Providing exceptional service is our goal, and it’s incredibly rewarding to hear that we’ve succeeded. We’re grateful you chose Plus Holiday and look forward to assisting you again in the future.
Wishing you a fantastic trip and hoping to welcome you back for another holiday soon!
Warm regards,
Plus Holiday
We were very pleased with the price of the holiday
We were very pleased with the price of the holiday and with Mike who was very professional and helped us to book our holiday
November 4, 2024
Unprompted review
Reply from Plus Holiday
Dear Sue Pye,
Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!
We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!
We hope you have a wonderful time away and that you book with us again in the future!
All the best,
Plus Holiday
The booking was done very…Excellent service
The booking was done very quickly.Everything was as I wanted-dates,flights,hotels. Excellent service.
October 6, 2024
Unprompted review
Reply from Plus Holiday
Dear Elena Moskova,
Thank you for taking the time to leave us a review and amazing feedback for Justin. We will pass your kind words onto him!
We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!
We hope you have a wonderful time away and that you book with us again in the future!
All the best,
Plus Holiday
Justin kept me updated every step of…
Justin kept me updated every step of the way.very professional service.
October 30, 2024
Unprompted review
Reply from Plus Holiday
Dear Margaret Mccluskie,
Thank you for taking the time to leave us a review and amazing feedback for Justin. We will pass your kind words onto him!
We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!
We hope you have a wonderful time away and that you book with us again in the future!
All the best,
Plus Holiday
Justin was amazing…
Justin was amazing from start to finish! Helped organise the perfect trip to Iceland for my birthday! Every question was answered promptly and he got us a fantastic deal! Can't wait to use again in future!
October 19, 2024
Unprompted review
Reply from Plus Holiday
Dear Sophie,
Thank you for taking the time to leave us a review and amazing feedback for Justin. We will pass your kind words onto him!
We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!
We hope you have a wonderful time away and that you book with us again in the future!
All the best,
Plus Holiday
very helpfull as im not very good with…
very helpfull as im not very good with computers
October 13, 2024
Unprompted review
Reply from Plus Holiday
Dear Dale Flitcroft,
Thank you for taking the time to leave us a review and amazing feedback for Justin. We will pass your kind words onto him!
We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!
We hope you have a wonderful time away and that you book with us again in the future!
All the best,
Plus Holiday
Excellent customer service
Excellent customer service. Especially as we have a person travelling with additional needs.
October 12, 2024
Unprompted review
Reply from Plus Holiday
Dear Claire Walmsley,
Thank you for taking the time to leave us a review and amazing feedback for Justin. We will pass your kind words onto him!
We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!
We hope you have a wonderful time away and that you book with us again in the future!
All the best,
Plus Holiday
Great service
Justin was very helpful with our booking and quick to respond to any queries
September 7, 2024
Unprompted review
Reply from Plus Holiday
Dear Customer,
Thank you for taking the time to leave us a review and amazing feedback for Justin. We will pass your kind words onto him!
We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!
We hope you have a wonderful time away and that you book with us again in the future!
All the best,
Plus Holiday
Just completed booking with Mike
Just completed booking with Mike, communication and information given was excellent.
Very helpful and easy to deal with. Looking forward to my trip see how that goes
September 3, 2024
Unprompted review
Reply from Plus Holiday
Dear Steve Evs,
Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!
We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!
We hope you have a wonderful time away and that you book with us again in the future!
All the best,
Plus Holiday
Great communication between myself and Mike
Great communication between myself and Mike. Thank you so much for taking the time to source our holiday.
August 31, 2024
Unprompted review
Reply from Plus Holiday
Dear Yvonne Bailes,
Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!
We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!
We hope you have a wonderful time away and that you book with us again in the future!
All the best,
Plus Holiday
Reply from Plus Holiday
Dear Hayley Blomfield,
Thank you for taking the time to leave us a review and amazing feedback for Ronald. We will pass your kind words onto him!
We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!
We hope you have a wonderful time away and that you book with us again in the future!
All the best,
Plus Holiday
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.