POPPY & ZACH 

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See what reviewers are saying

Rated 5 out of 5 stars

Can't fault anything about the product or service we received ordered on Friday and received on Monday far earlier than expected! Will definitely be using you again - many thanks

Rated 5 out of 5 stars

Thank you very much for this transaction The order was delivered without problem in France The seller is very friendly and competent Céline Merci beaucoup pour cette transaction La com... See more

Company replied

Rated 5 out of 5 stars

I received my order in really good time and my little girl loves it. Unfortunately I made a mistake on the delivery address and emailed them shortly after my order was placed to arrange for it to... See more

Rated 5 out of 5 stars

I ordered a baby outfit for a baby shower online but due to a computer glitch the computer allowed me to order the out of stock item. The manager was really helpful and called to discuss other items t... See more

Company details

  1. Children's Clothing Store
  2. Baby Store
  3. Toy Store

About POPPY & ZACH

Information provided by various external sources

Our vision is simple - we want to 'provide an inspirational shopping experience in store and online, with stylish, fun quality products from around the world; underpinned by exceptional service.’
In January 2014 we opened our first retail store selling designer babies and childrens clothing, toys and footwear.

Take a look at our cool Store virtual tour!


Our website has over 5000 fashionable products from designer brands like Joules, Angels Face, Emile Et Rose, Lilly & Sid, Mayoral, Converse, Fred Perry, and famous toy brands Micro Scooter, Melissa and Doug, Le Toy Van and Manhattan to name a few!


Follow us on social media for up to the minute product details, fabulous prizes and much more;


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INSTAGRAM


TWITTER


PINTEREST


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Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Ordered a pair of kids shoes on the 23rd December they arrived the next day as promised but unfortunately I had ordered the wrong size. I called the store who was happy to help and long story short I got my correct order the following day which was Christmas eve. I would definitely order from here again

December 29, 2015
Unprompted review
POPPY & ZACH logo

Reply from POPPY & ZACH

Hi Dani

Thanks so much for your wonderful feedback and we hope to see you again soon!

regards

POPPY & ZACH TEAM

Rated 5 out of 5 stars

Fantasticly speedy delivery

Brilliantly speedy delivery even though it was Christmas & only used standard delivery service. Text msg from delivery company offering option to deliver to local post office if I wasn't home meant I didn't have to wait in. Giant giraffe was good quality & price was about right.

December 27, 2015
Unprompted review
POPPY & ZACH logo

Reply from POPPY & ZACH

Thanks Carol we are so glad you enjoyed your experience with us, we hope to see you soon!

regards

POPPY & ZACH TEAM

Rated 3 out of 5 stars

Disappointing

I ordered two products as Christmas presents for my niece. I received one of the products extremely swiftly and according to the paperwork within the package my second purchase would follow at a later date. The Monday of Christmas week I still had not received what I was waiting for so I phoned the company. At that point I was told that the product was out of stock so I clearly would not be receiving it. A real let down.

December 27, 2015
Unprompted review
POPPY & ZACH logo

Reply from POPPY & ZACH

Hi Francesca

We are really sorry about that, the second item was from our Summer Sale at 50% off and we only have the smaller size left, we should have phoned you immediately and we apologise for letting you down.

regards

POPPY & ZACH TEAM

Rated 5 out of 5 stars

Great experience

Great company and excellent customer service! Very easy to use website and fast delivery.

December 26, 2015
Unprompted review
POPPY & ZACH logo

Reply from POPPY & ZACH

Hi Rebecca

We are sorry about this we did have huge demand for the product that you originally ordered but we hope that the Fox was received on time.

regards

POPPY & ZACH TEAM

Rated 3 out of 5 stars

Could have been better

The skirt I purchased had the label printed on the inside of the front of the skirt. A small point I know but it was expensive so a little thing like that is really annoying. Also the Bob and blossom gift box it came in was filthy and dirtied my dress when I was opening it which further added to my annoyance.

December 17, 2015
Unprompted review
POPPY & ZACH logo

Reply from POPPY & ZACH

Hi Rebekah,

Please call us or email us @ customerservice@poppyandzach.com and we can resolve this for you, we can send a new skirt if you wish or a new Bob & Blossom box?

regards

POPPY & ZACH TEAM

Rated 5 out of 5 stars

Great

Lovely light, had been struggling to find the less common initials in the shops so was delighted to find it available here. Delivery was very quick and the item was well-packaged, very happy!

December 17, 2015
Unprompted review
Rated 3 out of 5 stars

Delivery took four weeks

To be fair most of the problems were down to parcel force. However they don't send a confirmation of dispatch so you have no idea when the goods will arrive initially.

We then rearranged delivery on another date, waited in all day and it didn't arrive. They also attempted a delivery on a couple of different days without giving any notice.

December 16, 2015
Unprompted review
POPPY & ZACH logo

Reply from POPPY & ZACH

Hi Steve,

Sorry to hear about your problems with delivery.

We did ship your dolls house via Parcel Force 2 days after you placed your order as you say and they have attempted to deliver this on 4 separate occasions!

We have contacted you and your local depot to try and resolve this for you and we understand that delivery is planned for Friday 18th.

Please contact us if this fails to happen and we will contact them again.

We use Parcel Force for their reliability and the care they take of the products.

regards

POPPY & ZACH TEAM

Rated 5 out of 5 stars

Great customer service

I was a little hesitant to order from overseas, but my experience with them ensures that I will be back. Wonderful toys, and a great experience.

December 16, 2015
Unprompted review
POPPY & ZACH logo

Reply from POPPY & ZACH

Thank you Samantha it's great to see customers from the USA!

regards

POPPY & ZACH TEAM

Rated 5 out of 5 stars

Speedy service

Excellent service. My order was received really quickly after placing it. Kept informed by email. I would use again and would recommend

December 15, 2015
Unprompted review
Rated 1 out of 5 stars

Dissatisfied Purchaser

Two weeks after placing my order I was still waiting for it to arrive, after making inquires to the company I was informed the product was out of stock . I asked for a refund which was given abet after four days and another phone call.

December 15, 2015
Unprompted review
POPPY & ZACH logo

Reply from POPPY & ZACH

Hi Kenneth

We are sorry about the problems with your order and have offered you a alternative product and a voucher for the inconvenience caused, we hope to see you again soon,

regards

POPPY & ZACH TEAM

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