Power Fuel Reviews 

I am extremely disappointed with my experience with Powerfuel and their partner Velkommen.

The websites and telephone numbers for Powerfuel and Velkommen appear to be unavailable, and I have been unable to get any customer support or clarification about my situation.

Velkommen has already charged me three months of electricity in advance, and I am now seriously concerned about how I will recover this money. I have heard that Powerfuel and Velkommen may be facing bankruptcy, but there is no clear communication available to customers, which makes the situation even more frustrating.

To make matters worse, the Zaptec Go charger provided as part of the service is not working either. I have attempted to contact Zaptec regarding the problem, including by email, but I have not received a response.

So I am now left in the following situation:

I have paid three months of electricity in advance.
I cannot reach Powerfuel or Velkommen through their website or phone.
My Zaptec Go charger is not working.
Zaptec has not responded to my emails.
I am unable to charge my electric car at home.
This is completely unacceptable for a service that customers have paid for.

What is particularly frustrating is the lack of communication and accountability. If these companies are no longer able to provide the service, customers deserve a clear explanation and information about how prepaid money will be refunded and what will happen with the charging equipment.

I hope someone from Powerfuel, Velkommen, or Zaptec will finally respond and provide a solution.

Based on my experience, I cannot recommend this service. Potential customers should carefully investigate the current situation before paying any money in advance.

Ladebox blev leveret hurtig og info for installation var nem af finde ud af så derfor vil jeg gerne anbefale power fuel
mvh Torben

Super service og guide i at løse mit problem med kobling til 4g isteret for wifi

Super god information vdr mit problem og det blev løst inden for et par minutter. Super service

They send extra invoice by “mistakes”…
They overestimate consumption.
The invoice are much higher than should be.
I was their customer for 8 months and without exaggeration every month I called to the customer service to make a complain about the payments and they change my invoices , but is very frustrating when they make mistakes like this .

Not pushing too much for the purchase keeps my feeling of freedom of choice and brings more sense of safety.
The clearer the details are and not hiding a small things behind the words shows honesty.

We got the car charger installed yesterday.
The experience starting from initial conversation till installation of the charger was really fantastic.

👍👍👍👍👍
😉😉😉😉😉

Jonas is very responsive and professional at explaining the details and answering the questions. I have combined my car and home electricity to Power Fuel, and it is very smooth and efficient.

I ordered a charging box, for charging my car at home through a sales guy from Powerfuel calling me and convincing me to buy a box from them, the box got installed on 22nd January, and it didnt worked. I raised a complaint on 3rd of February, they tried to fix it remotely and couldn't succeed, now they are saying that the money is given to hoffman, they did the installation. Powerfuel has nothing to do with the case, they just keep on saying we are trying, but the moment I say give me the money and take away the box. The response is hoffman has the money and we cant do anything. No ownership for the customer problems. So I am literally left with a dead box, installed on my garage, and nobody to fix it. Usually the customer experience in Denmark is very good, but not with this company

We fully paid the charge box 1.5 years ago from Powerful such that we don't pay a subscription.

3 days ago, we couldn't charge our cars anymore, unless we would pay a monthly 50dkk. Ok, we did that as we need cars and cannot wait on slow customer support. To our surprise, Powerfuel also charged as back for all the period 1.5 years period so we received like 20 bills and money were automatically taken from our account. This cannot be right. Kundeservice does not reply to our case for more than 2 days now.

Later edit: PowerFuel remediated the situation for which we are very happy for. Also updated review to 4 stars instead of 1.

Android Application feedback from playstore is ignored