Pro Marine Store Reviews 199

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

There’s so much choice when ordering on Google I checked this firm out pre hand because have been ripped off on a Google site before also rang them and was impressed by there phone Manner.ordered a ex... See more

Company replied

Rated 5 out of 5 stars

Was looking for a product being sold out in the Netherlands and did send Pro Marine Store an e-mail to give it a try and see whether I could buy what I needed overseas. Got a reply in 15 minutes and a... See more

Company replied

Rated 4 out of 5 stars

"Although I paid 9GBP for express delivery I still haven't received it so I can't review it." Edit: I think a good measure of a company's integrity is how fast the fix stuff when it goes wrong. W... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, answered all my questions in support of purchase of an e-propulsion sprint and accessories. Ben was very helpful and clearly knows the products very well. Was an unusual pl... See more

Company replied

Company details

  1. Sailing Store
  2. Marine Supply Store

Written by the company

The UK's biggest ePropulsion dealer for all electric outboard motors and Pod drives, the future of powering your dinghy and boat! The UK's only marine dealer of Aceleron serviceable lithium batteries and a major dealer in EcoFlow lithium battery powerstations. We live for off-grid solutions using just the sun.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

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Rated 5 out of 5 stars

so much choice when ordering on…

There’s so much choice when ordering on Google I checked this firm out pre hand because have been ripped off on a Google site before also rang them and was impressed by there phone Manner.ordered a expensive item which was shipped next day at no extra cost . It was packed professionally and arrived just as advertised can only say well done nice people to do business with many thanks again

December 1, 2022
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Reply from Pro Marine Store

Thank you Anthony for your feedback, it means a lot to us! Have a great festive period and fun on the water in 2023

Rated 5 out of 5 stars

A great company to deal with

A great company to deal with. Several questions were dealt with promptly and that gave me the confidence to proceed with a substantial purchase. Excellent communication at al times and the product was extremely well packed and delivered on time

November 1, 2022
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Reply from Pro Marine Store

Many thanks Nigel, have a great time with the new toy!

Rated 4 out of 5 stars

Product looks great

Product looks great , smaller than I had imagined larger but looks good .

November 9, 2022
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Reply from Pro Marine Store

Hi Matt, yes the torch is small, but very powerful! these Nebo Swyvel torches pack a punch, we hope you enjoy using it

Rated 5 out of 5 stars

Serious

Serious, reliable, and communicative.
I have a high degree of trust in this company.

October 31, 2022
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Reply from Pro Marine Store

Many thanks Jeff, much appreciated

Rated 5 out of 5 stars

Great service, very fast delivery.

I have been very satisfied with Pro Marine, the service has been great and delivery was very fast dispatching within hours of my order being placed. Very good.

October 13, 2022
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Reply from Pro Marine Store

Thanks Dan, have a great winter

Rated 5 out of 5 stars

Fantastic service

Fantastic service: product was competitively priced with free extras, the website was easy to use and delivery was super quick.

October 1, 2022
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Reply from Pro Marine Store

Many thanks Andrew! have a great one

Rated 5 out of 5 stars

I bought an E-Propulsion outboard on…

I bought an E-Propulsion outboard on next day delivery. While the courier company only delivered part of the order (and quoted another 24 hours for the outstanding part), Ben (Director) was superb. Great customer service and highly recommended!

September 1, 2022
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Reply from Pro Marine Store

Thanks Steve, glad we managed to get you sorted, have a great September on the water!

Rated 4 out of 5 stars

This purchase felt like I'd been scammed!

You know that feeling when you think you may have been scammed? I never expected buying a very expensive outboard from a reputable dealer would feel so much like that. V poor customer service, failure to return voicemails or answer emails or provide delivery tracking resulted in that sinking feeling. Fortunately the courier came to the rescue with information.
Since writing the above, the company have investigated and we have reached a speedy and fair compromise. Having read previous reviews this appears to have been an isolated incident brought about by a combination of events. These things happen in even the best run businesses. Don't let my initial experience put you off as the follow up was excellent.

September 4, 2022
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Reply from Pro Marine Store

Hi Len, gosh I'm so sorry that there has clearly been a breakdown in communication! This is honestly the first we have heard that there has been a problem- we havent received any email from you, we have checked all inboxes including spam/junk and there is nothing. We also havent received anything from the courier to say that something is amiss, so even at this point I don't know what exactly went wrong. Normally, if something is out of the ordinary then the courier tells us right away but we have received nothing on this line either. We take our job of customer service and communication very seriously, and as you can see from all recent reviews, this is indeed something people complement us on so I'm just so sorry it hasn't worked out this time. I will reach out to you via email to see what has happened, and once again, so sorry that you have been put out.

Rated 5 out of 5 stars

Purchased a sandbanks style kayak

Purchased a sandbanks style kayak. Amazing product with great service as well. The bonus of 2 free life jackets was an added bonus. Highly recommend using this shop.

August 23, 2022
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Reply from Pro Marine Store

Many thanks for your kind words, we're really happy you love the kayak!

Rated 5 out of 5 stars

Excellent service

Excellent service, really fast and a great product.

August 22, 2022
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Reply from Pro Marine Store

Thanks Adrian, have a great time on the water this year

Rated 5 out of 5 stars

Epropulsion sprit plus

Excellent customer service, quick dispatch. Professional and knowledgeable staff.
I would recommend without hesitation.

August 21, 2022
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Reply from Pro Marine Store

Thank you Jon, it was a pleasure!

Rated 5 out of 5 stars

I required special delivery and had…

I required special delivery and had excellent cooperation on telephone and also was impressed by website . The deal was the best I could find at the time .
The product on short experience is totally satisfactory .

August 13, 2022
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Reply from Pro Marine Store

Thank you for your review, and I'm really glad we managed to sort out the delivery as you requested. Have a great summer on the water

Rated 5 out of 5 stars

Great service

I ordered an ePropulsion Spirit 1.0 Plus Electric Outboard Motor from Pro Marine Store. It was delivered in less than 24 hours and they also gave me free carry bags. The service was friendly, prompt and professional in all respects. I thoroughly recommend Pro Marine Store.

August 8, 2022
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Reply from Pro Marine Store

Thanks so much for your kind words, very happy everything worked out

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