Prsplumbingsolutions Reviews 97

I had an issue in that my hot water wasn’t working. Spoke to a very helpful lady in the customer care team who arranged for someone to come out on the same day. Dave arrived promptly, sorted the issue within minutes (without making me feel daft for my lack of plumbing knowledge) and completed a service which was due, as well as checking my radiators didn’t need bleeding. Really reassuring as someone living alone to know that there are friendly, reliable services such as PRS around. Wouldn’t hesitate to use them again.

Dodgy company went into liquidation ,ate my boiler service ,lying against terms and conditions . untrustworthy company not fulfilled

Great Service. Quick turnaround . Great service from customer care team Lyndsey and Jess. Boiler fitted in 2 days. Great value. I was very impressed with the process from start to finish. I love my new boiler.It made my extension project a bit less stressful.

Had a baxi back boiler removed and a new combi boiler fitted over 3 days. Very professional company, great office staff that let me know what was going on. Gary the plumber was exceptional,can not speak highly enough about him, house was left clean and tidy every day. I would definitely use or recommend again.

vailant boiler replacement for local authority. Client was happy with the work unde-take and reports that the office staff were polite and kept to their word. Would'nt hesitate to use again.

The engineer was very knowledgeable and gave full details of what was involved and gave the cost on the spot. For that read ran we were impressed and decided to chose the company over three others although the cost was similar apart from British Gas who were £1,000 more for the same installation. The time between acceptance and installation was prolonged because of very poor administration particularly because of one person and we became concerned. Eventually we agreed an installation date and Lewis who carried out the work was professional, polite.and generally a pleasant man who worked very hard to complete in two days with the least possible disruption. The system seems to be working during the two weeks of installation.
Jess who dealt with our queries regarding documentation after installation was very helpful and what she didn’t know so endeavoured to find out. Good to know someone was on the ball.

First class experience start to finish. I contacted PRS after searching for a new Worcester Bosch boiler because my old one was 20 years old. I was worried about the 2025 proposed changes to installation of gas-fired boilers so decided that this was the time to prepare. My first contact was through Lynsey who arranged for a inspector to come out, measure up and advise. This was Patrick who was very knowledgeable and extremely helpful, explaining the pros and cons of conventional against combi. As it turned out, my poor water supply meant going with the conventional replacement. Up and until this point, I hadn't really decided to commit, and in the normal course of events would have 'shopped around' for quotes, but such was the professionalism displayed I decided to go with the quote which I felt was fair. The new boiler was fitted by Gary and I can't speak highly enough of his work - very tidy, concientious and friendly. As mentioned, a First Class job, start to finish

We recently had a new boiler fitted by prs plumbing solutions & the fitter Gary was very efficient & tidy worker. He was a very pleasant & helpful young man & made a very good job of the alterations that were needed to fit the boiler.
Would definitely recommend this company. Everyone involve from first quote to fitting & final payment were courteous & helpful.
Thank you

PRS plumbing came to fit our new boiler on Monday, after agreement on the Friday, so were super fast, and on the day the engineer was very helpful, hardworking and solution focused. The boiler is working well and I can't fault the quality or the professionalism of this company. He checked all radiators were working efficiently afterwards, and all clearing up was done to a very high standard. Great job and totally hassle free : ) Steph, Whitstable

I was desperate for a boiler replacement and I spoke to Lyndsey in the office who understood my situation and agreed to send someone around to quote … needless to say everything was agreed boiler fitted a few days later … all good … I had an issue not understanding the controls I rang to complain and straight away a engineer visited and explained what I was doing wrong.. no hassle.. all good 👍

My boiler broke down and we had a surveyor out the same day and the boiler fitted within 2 days. The engineer talked me through the process and was very clean and tidy! Excellent workmanship!

Fitted an Alpha combi boiler. Parts arrived just after 8.00 a.m, fitter 8.20 p.m. All went without a problem job completed just after lunch. Left clean and tidy giving full explanation how boiler works before leaving. Excellent service and competitive price.

I should have waited till all issues had been resolved before sending the original review.

The boiler stopped working day after fitted, we were told to bleed radiators, they should have come back to do this.

On day 14 boiler completely stopped working, no heating or hot water; Worcester Bosch confirmed that the issue had been caused by 'a blockage within the external condensate pipework fitted by your installer'

We are vulnerable pensioners who had no heating or hot water for 5 days. PRS just want your money, I have a text confirming that 'payment is due on completion of the job'. Regardless.

It has been claimed that my husband used household drain unlocking fluid, incorrect, also that the pipework was connected to the sink waste also incorrect.

The boiler replaced one fitted in the dining room, no viable route for pipework to kitchen, has to run on exterior wall.

PRS also stated they expidated the appointment, the appointment was made by us and had not been brought forward.

We will not be using PRS to qualify for the 2 year extension of the manufacturers10 year warranty.

We were having a new boiler fitted, Keith was very efficient and polite and explained the instructions for the use of boiler that we could understand.

Having to get a new boiler is always a bore but I can honestly say that PRS made it a completely fast, efficient and hassle-free bore. Having contacted 3 companies for quotes, PRS quickly sent me a quote with two models for comparison and they then called and took the time to talk me through the options. This personal service is what decided me to go with them. Their engineer, Louis, was punctual, friendly and did a great job. I'm happy with the new boiler and would happily recommend the company.

Helpful staff and even when there was a problem they bent over backwards to solve. The engineer was excellent again going out of his way to help very polite and cheerful.

Fantastic from step one to completion. Great service, quoting, installation and cost options. First class ++ Wayne

Great communication with company. Very responsive. On site quote was provided on the same day with choice of boilers provided. Engineer came on time and installed boiler in a few hours. All working perfectly. Would highly recommend.

Excellent service from a very efficient engineer who was mindfull of our home and always letting us know what was going on and took the time to explain anything we didn't understand.

I had a boiler fitted by PRS plumbing. They were absolutely fantastic the representative, fitter and office admin staff were polite, professional and very helpful. They were efficient the work was clean ans prompt. Absolutely wonderful experience.