Prsplumbingsolutions Reviews 97

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I had an issue in that my hot water wasn’t working. Spoke to a very helpful lady in the customer care team who arranged for someone to come out on the same day. Dave arrived promptly, sorted the issue... See more

Rated 4 out of 5 stars

Boiler installation was done professionally. From getting initial quote to turning up on time for appointments. We have had our servicing done annually by Paul ever since. Always polite, tidy and know... See more

Rated 5 out of 5 stars

Fitted an Alpha combi boiler. Parts arrived just after 8.00 a.m, fitter 8.20 p.m. All went without a problem job completed just after lunch. Left clean and tidy giving full explanation how boiler work... See more

Rated 5 out of 5 stars

All round service excellent. Had new combi boiler fitted in the loft replacing an old back boiler. Got sameday quote from Alex after initial inspection. Really impressed with him and the knowledge, w... See more

Company details

  1. Heating Contractor

Written by the company

Boiler Installation and Repairs


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

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Rated 5 out of 5 stars

First Class job

First Class job. Good price and installation without fuss. Nice and tidy and kept me informed of progress throughout. Thoroughly recommended.

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

10/10

Cannot fault paul and his team! promt arrival clean and tidy throughout all works! 10/10 cannot recommend enough! Will be using prsplumbing for all future works for sure.
Thankyou Paul And team

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

Installation of boiler

The surveyor arrived on time and quoted for the works as agreed. All work was carried out on the agreed day. I have to say the engineer was excellent and the installation all went as planned and he even cleaned up. My wife and I were shown how to use the new system, which was very easy.

Both my wife and I have already recommended, them to neighbours, Highly recommend this company.

Excellent service from start to finish.

November 19, 2021
Unprompted review
Rated 1 out of 5 stars

Poor engineer service and intention to charge customer inappropriately.

Engineer came out to do a servicing. He noticed that the boiler exhaust needed repairs and left the site. Engineer also instructed what needed doing to fix the exhaust. I carried out the task according to his instruction. After his revisit, engineer then said it needed to be done differently. My whole experience with the company is to overcharge customer. I strongly do not recommend to use any services from this company. They don’t have enough engineers and I do not think that all of their engineers and customer service team are well qualified who understand customer’s expectations.

November 17, 2021
Unprompted review
Prsplumbingsolutions logo

Reply from Prsplumbingsolutions

Dear Jag, thank you for your review. When our engineer attended to service your boiler we found that the flue had be damaged by a contractor you had employed to render your property. This was starving the boiler of oxygen and resulted in high carbon monoxide readings. We are bound by law to cap off and isolate such an appliance and advise what is needed to rectify the problem. In this case the flue was damaged beyond repair and we gave you a quotation on one hours labour and the cost of the new flue to repair. At no point we’re you under the obligation to accept this quotation and could have called another gas engineer to obtain a second opinion. We carried out the repairs required to make your boiler safe again and as far as I am aware the boiler is now working perfectly and safely for your family. We are happy to provide the pictures of the damage to confirm this and you would have been left with an official gas safe report. If we had left the boiler in its defective state this could have led to injury and illness to you and your family and our company being struck off the gas register.
Many thanks for your business and maybe you could pass the bill on to the company who damaged your flue in the the first place.

Kindest regards, Paul

Rated 5 out of 5 stars

Installation of boiler

The surveyor visited and quoted for the works .Works carried out on agreed time table .The engineer was excellent in the installation and clearing up .He explained everything about the operation of the boiler and left with the installation working and fully complete.

Would not hesitate to recommend this company.

Excellent service from start to finish.

James

October 31, 2021
Unprompted review
Rated 5 out of 5 stars

I am very pleased with the new Valiant…

I am very pleased with the new Valiant combi boiler recently installed and the workmen were excellent and tidied up after the installation and took the old boiler and parts away
It was completed the same day and I shall highly recommended your company I would like to say a Thank you to Paul Selman who managed to get my boiler done as quickly as possible as I was urgently needing it completed

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

Our New Central Heating System

Paul and his guys from PRS have just fitted our new central heating system after the original system of 30+ years finally gave up!!! Together they have done an amazing job. Very clean tidy and at all times very approachable and listened to our requirements. Absolutely over the moon with them and the new system. Highly recommend them for others and future projects 👍

May 16, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, from quote to execution. Got a new boiler with PRS, they were very transparent, efficient on the installation day and despite having to work around clumsy cabinetry to get to the boiler left it looking like nothing has happened. Recommend!

May 12, 2021
Unprompted review
Rated 5 out of 5 stars

PRS fitted my new Viessmann 100W (2021…

PRS fitted my new Viessmann Vitodens 100W (new 2021 model) combi boiler as a replacement for my 20 year old Vaillant, moving it along the wall, with new pipework plus installing a new flat panel vertical radiator. Paul was really helpful, answered all my questions and helped me decide on the best option (which was not the most expensive). Gary fitted the boiler and did most of the plumbing work although Paul also helped. Really neat, tidy pipework, no issues with their workmanship. So far the boiler has been great, so I can recommend both PRS and Veissmann.

April 28, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I was converting from a traditional gravity fed system to a combi & had 5 quotes. PRS were the most expensive but I had a gut feeling that they were to be trusted. I was not disappointed. From start to finish the whole process went quickly & efficiently. Alex carried out a site survey within 2 days of my initial contact & the system was installed 2 weeks later, but could have been done the following week if I wanted it. The fitter, Keith, was highly professional, courteous & knowledgeable & left little mess. I am delighted with my new system & feel that the price was very fair. A pleasure to deal with this highly recommended company.

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

All round service excellent

All round service excellent. Had new combi boiler fitted in the loft replacing an old back boiler. Got sameday quote from Alex after initial inspection. Really impressed with him and the knowledge, workmanship and efficiency of Gary who did the installation. Can't believe he could do all that work on his own in such a short time and to such quality. Will definitely use prs again for any other plumbing issues.

April 14, 2021
Unprompted review
Rated 5 out of 5 stars

P.R.S

P.R.S. PLUMBING CONVERTED MY CONVENTIONAL BOILER TO A COMBI BOILER AND MY SHOWER TO A DIGITAL MIXER, WORK UNDERTAKEN TO THE HIGHEST QUALITY. VERY PROFESSIONAL. WOULD HIGHLY RECOMEND.

April 3, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly, professional and reliable

Friendly, professional and reliable
Keith installed our new boiler, helped with Tado smart thermostat installation as well as helped flush the radiators. He is friendly, professional and also a really good teacher as he patiently spent time explaining to us what needs to be done and how the plumbing systems at our house works.
Paul visited twice as well to do some plumbing work as part of this job. Again friendly and professiona. Overall would recommend PRS Plumbing solutions.

March 30, 2021
Unprompted review

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