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Rated 5 out of 5 stars

Used Purflo to supply our homes water filters & associated fittings, for many a year! Never had any difficulties with any order! Always been delivered swiftly and well packaged. Found their support is... See more

Rated 5 out of 5 stars

As ever, Pureflo products are great value for money, totally reliable, and very effective. The effectiveness of the Fibredyne insert - for scale reduction, in particular - is remarkable. We live in a... See more

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Rated 5 out of 5 stars

Recently had a disaster with my property.A friend suggested Pureflo. I contacted them and they come out within the hour.A young and helpful man set out to work and I have to say was really helpful in... See more

Rated 5 out of 5 stars

I have used this company for many years and have always found them efficient and helpful. My latest order, for ongoing service needs was delayed, but before the due delivery date I was informed of the... See more

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4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Ordering process is straightforward

Ordering process is straightforward, and delivery was prompt. I ordered the duo of carbon block refill filters which is good value. I have been a customer of Pureflo for quite a few years and always had good service.

September 14, 2022
Rated 5 out of 5 stars

Very helpful

Very helpful. Moved into new house with system in. No idea how to sort and replace filter.
Sorted with 1 email , new filter fitted myself easy peasey.
Thanks

September 2, 2022
Rated 5 out of 5 stars

First class service.

I have used Pureflo filters and taps for many years and when my original tap started to drip I ordered a new tap and it was delivered within a couple of days, first class service.

September 6, 2022
Rated 5 out of 5 stars

Totally satisfied

Totally satisfied with the new tap. Have not fitted it yet as had to get a 14mm box spanner with extension to fit up the narrow gap between the wall and the sink! Gap too narrow for my hand to reach the nut. Will get there in the end.

August 30, 2022
Rated 2 out of 5 stars

Pureflo Spares

About two weeks ago, tried to order Carbon, and Resin Filters, plus connectors.
Not wishing to pay by Paypal, due to my account being hacked a few years back, I tried to pay via Mastercard. No such luck. They were having trouble with the Card payments.
OK, next step, was to ring them, Guess what the 08001601060 was unobtainable, tried that several times.
So I had to rejoin PayPal
Once I had done so and piad by this method, all was well. Payment went through and order arrived safely and quickly, to give them their due.
However it is SO frurtating that not only was the freephone number wrong but couldn`t even get through to the alternative number I found.
Why can`t they update the website with correct numbers?

August 18, 2022
Rated 5 out of 5 stars

Swift delivery

We usually phone to order our replacement cartridges but were unable to get through this time so found the website and ordered from there, it was a bit long winded having to register for PayPal but once done no problems and were amazed to see the refills arrive the following day.

August 13, 2022

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