This company has been an absolute nightmare to deal with. I paid for an item that never arrived, and they’ve done nothing but dodge responsibility ever since. No product, no refund, and no real cust... See more
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This company is a rip off. I placed an order for jeans for a Christmas gift in November 2025. After numerous unanswered emails regarding shipment I requested a refund. After 5 months, numerous emai... See more
I ordered something in December 2025. It was supposed to come in December. It never did. In January they said it would be shipping soon, and the delay was due to tariffs. It is now the beginning of Ma... See more
Bought 2 pieces of jewellery, jeans and outerwear. First off the jewellery seemed great quality and looks-wise, however I am yet to see its longevity. Black Jeans are perfect but the poc... See more
Company replied
Company details
Written by the company
Shop men's clothing - jackets, baggy jeans, sweaters, pleated pants, tops, knitwear designed in Asia.
Contact info
12224 BEL RED RD NE, UNIT 265, 98009, Bellevue, United States
- support@realtakai.com
- realtakai.com
Breach of guidelines
BEST CUSTOMER SERVICE
The REALTAKAI TEAM have one of the greatest customer support team I've ever talked to! They always respond fast, they're super accommodating, and really know how to satisfy their customers!
November 13, 2021
Unprompted review
Took too long and the items were of…
Took too long and the items were of extremely bad quality.
November 13, 2021
Reply from REALTAKAI
Hey,
We would love to help you with your situation. Please reach out to our customer support :)
Thanks
support@realtakai.com
nice top but took ages to arrive
November 13, 2021
Great product even though it took a little longer than expected
Took a little bit of time to get delivered but was worth the wait. Product was as good as I expected it to be.
November 13, 2021
Unprompted review
LOVE!
Excellent selection of clothing and great customer service. I had a problem with the sizing of clothes I ordered and they had it fixed within a couple hours. Ordered from here five times and always got my package in on time. Would shop here again.
November 13, 2021
Unprompted review
I bought something and wanted a refund
I bought something and wanted a refund. I followed all the instructions and emailed for my refund to be processed, they have not returned my correspondence for over 2 months!
November 13, 2021
Reply from REALTAKAI
Hey,
We would love to help you with your situation. Please reach out to our customer support :)
Thanks
support@realtakai.com
Such good quality material of the…
Such good quality material of the jacket. 100% worth it. I bought a cardigan for my boyfriend to wear and i even wear it as much as he does LOL.
November 13, 2021
It takes a little while to get your…
It takes a little while to get your order but it’s worth it
November 13, 2021
Great brand - remy
I got a jacket and a sweater. Everything came in on time and the quality was great. I love the overall aesthetic of this brand.
November 13, 2021
Unprompted review
Just received my order
Just received my order, and everything was really good quality, and came in a timely matter. I would order again without hesitation.
November 13, 2021
Unprompted review
Still haven’t shipped my order.
November 13, 2021
Reply from REALTAKAI
Hey Brandon,
Thank you for your review,
Your order was shipped out yesterday,
You can track the order here with the link below,
https://t.17track.net/en#nums=LV343700895CN
As it will update on the next business day. I do apologize for the delays as the hoodie your ordered is one of our best selling and we've been running low on stock as a result.
Rest assured your order is still on its way and thank you for your patience.
If you have any other questions or concerns, email me "jayrealtakai@gmail.com"
Thank you again!
JAY
I haven’t received my order yet
The clothes look nice, & i’m excited to try them on… but I haven’t received my order yet. It said 5-7 day delivery on the website but it’s been over 7 days now & my order was just shipped today.
November 13, 2021
Reply from REALTAKAI
Hello Thomas!
Thanks for your review!
I apologize for the delays, as we've been experiencing delays because of the holiday season.
With that being said, orders still need to be processed as that isn't included in the delivery/shipping time of 5-7 days. Meaning orders need to be packaged, and must go through customs processing (the step causing the processing delays).
For further information on shipping you can check out our link here, https://realtakai.com/pages/shipping
I do hope you try us again after this holiday season, and when you do you can use this code I've created just for you to use, "QMPZ7SSKMYF9"
Once the holiday season is over, our shipping times will be back to normal. Thank you your patience!
Dont hesistate to email me, "jayrealtakai@gmail.com" if you have any other questions. Thank you again!
Shipping is terrible
Ordered product at beginning of November and it has yet to arrive (Nov 11)
November 11, 2021
Reply from REALTAKAI
Hello Amy,
Thanks for your review,
Your order is still on its way, you can track your order here with the link below, https://t.17track.net/en#nums=YT2131221272330100
Your order was was placed on NOV 4th and shipped on NOV 8th (we work only during business days) I apologize we try our best to ship our packages instantly, but increasing shipping speeds would mean increasing shipping costs to $40-50.
Please be aware, we are shipping out from Asia, not the USA, as every package is required to go through customs. With the holidays coming up, low staffing and electrical shortage in China there are some delays, but rest assured your order is still on its way.
As a result of these delays, I've created you a 20% discount code, that can only be used by you to try us again after the holiday season. "4R9TEWG5XRQK"
https://realtakai.com/discount/4R9TEWG5XRQK
I do hope you understand and thank you your patience, again your package is still on its way, as we ship from ASIA.
If you do have any other questions, please email me at "jayrealtakai@gmail.com"
Thank you!
JAY
The shipping is too slow
November 11, 2021
Reply from REALTAKAI
Hello Jimmy,
I appreciate your review,
I apologize for the delays, as the product you ordered, "RT No. 1164 WOOLEN SHIRT" is low on stock and we we're low on supply on this product, resulting in the delay of your order.
Because youre in Asia, once shipped it'll arrive to you in 2-5 business days. I've gone ahead and refunded your shipping fee as a result of these delays.
Rest assured your order is still on its way :)
If you have any other questions or concerns, don't hesistate to email me "jayrealtakai@gmail.com"
Thank you! Have a great day!
JAY
Respect
Just got my second order a couple days ago and All i gotta say is It gets better and better. The quality of the clothing/jewelry is always A+and the shipping process was Even faster than my first order Im impressed and definitely recommend shopping here.
November 10, 2021
I didn’t receive my order yet
I didn’t receive my order yet. It’s been 2 weeks after I placed an order on the product I paid for. Why is my product still in the same location for 5+ days?!
November 8, 2021
Reply from REALTAKAI
Hey Isaiah,
Thanks for your review, I really appreciate your feedback.
Looking at your order, with the pandemic still going on, there are unconsistant delays as a result of low staff and flights/cargo heading to ALASKA.
Specifically looking at Alaska, because of the small amount of packages that come in and out from Asia.
With that being said, as a result of these delays, I've gone ahead and refunded your shipping fee and created you a 20% discount code that can only be used for you.
I do apologize for these delays, but rest assured, your order is still on its way.
Once the holiday season does end, shipping time heading to Alaska will be back to normal.
DISCOUNT
https://realtakai.com/discount/EGVQ3JMVZXV7. OR CODE, "EGVQ3JMVZXV7"
If you do have any questions or concerns, dont hesitate to email me at, "jayrealtakai@gmail.com"
Thank you!
JAY
Legendary Brand
The clothing is so great and their customs service is amazing there’s no issue i just wish the packaging was better and that they arrived faster
November 4, 2021
Unprompted review
Reply from REALTAKAI
Thank you for your review Josh!
I really do appreciate this feedback,
We are working on making shipping times faster, but right now there are so many uncontrolled variables that have been affecting the delivery times. Black Friday/The Holidays coming up, the shorting in staff for our shipping couriers and as of recently, the electricity shortage in China.
We've looked at methods to add faster shipping, but the shipping fee for times anywhere between 2-3 business days from Asia to Overseas is $40-$50 and that price is just crazy.
Regardless, I really appreciate your input and will we're still trying to figure out a way to get amazon type speed shipping times and will try our best in finding that solution. Thank you for your patience in waiting for your order :)
Hope you continue shopping with us!
Have a great day!
JAY
Nice hoodies
Nice hoodies, but no communication. Never received shipping nr. or confirmation. My order hasnt arrived yet.
November 3, 2021
Reply from REALTAKAI
Hello Lee!
Thanks for your review,
Regarding your order confirmation email, I’ve gone ahead and resent it to “leerobin.kuban@gmail.com,” it does show it was sent so please check your spam, if the email is wrong please let me know and I can change that for you :)
Your order was placed on the 25th and is currently in queue to be handed and processed by customs. I know that Germany initial customs process is slow from packages coming from Asia. After the customs processing, packages get delivered pretty quick, once processed shipping will take 5-10 business days
Rest assured your order is still on its way! You can email me at jayrealtakai@gmail.com if you have any other questions or concerns.
Take care!
JAY
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