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Reddogcasino Reviews 87

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Been playing Red Dog for over 4 years. Made a deposit and selected one of the bonuses available. Deposit and bonus were added to my account. Next day I logged in to play and my deposit with bonus ha... See more

Rated 3 out of 5 stars

withdrawal times (regardless of type) seem to take a little longer at this online casino. They do however provide lots of free play and I enjoy receiving their 100% cashback on deposits occasionally.... See more

Company replied

Rated 5 out of 5 stars

I recently started playing with Red Dog Casino. I play with a lot of other social casinos. The welcome bonuses and other bonuses are very nice. The games are good, selection is somewhat limited. But c... See more

Company replied

Rated 1 out of 5 stars

Deposit match was ok but all went down hill from there. When u finally do get a bonus of free spins and then u win 39 cents in ten free spins betting 75 cent per bet it's the to go somewhere else... See more

Company replied

Company details

  1. Gambling Service

Written by the company

Red Dog Casino is an online gambling platform that provides a top-tier casino experience with a wide selection of high-quality slots, table games, and live dealer options. We pride ourselves on offering generous bonuses, secure transactions, and 24/7 customer support to ensure a smooth and enjoyable gaming experience. Red Dog Casino is here to deliver fun, fair, and rewarding gameplay. 🐾🎰 If you have any questions or need assistance, our team is always happy to help at support@reddogcasino.com!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Yeah

Yeah, I was having troubles logging in. I went to customer service. They got with me right away and we took care of the problem really quick and professionally. I think it’s a good casino.

June 8, 2024
Unprompted review
Rated 3 out of 5 stars

Love the game Max Catch

Love the game Max Catch. Loads slowly though.

June 4, 2024
Unprompted review
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Reply from Reddogcasino

Dear Maranti,

Thank you so much for your kind feedback! We truly appreciate your positive comments and are glad to hear that you had a great experience with us. Providing excellence is our top priority, and we’re committed to maintaining the top-notch level of services.

We also appreciate your honest remarks regarding your gaming experience. Your satisfaction is important to us, as we’re always working to improve. Please don’t hesitate to reach out to our Support Team, who would be more than happy to assist you with personalized approach to enhance your gaming experience. Our Support Desk is available 24/7 via the Live Chat, phone, or email.

We look forward to serving you even better in the future!

Rated 5 out of 5 stars

GREAT WEBSITE FOR WINNING

I think red dog casino is by far the better online casinos. It offers a vast array of games and the payout is legit! I love this website. Honestly though I think there customer service is by far the best. Its almost better then the actual casino !

June 2, 2024
Unprompted review
Rated 5 out of 5 stars

Custommer support is great

I've been playing at Red Dog Casino for a few months now, and it's been a great experience. The website is easy to navigate, and the game selection is fantastic. There are plenty of slots to choose from, along with some fun table games and video poker options.

The welcome bonus was generous, and I found the ongoing promotions to be a nice perk as well. Deposits and withdrawals have been smooth, especially with Bitcoin, which is my preferred method.

Customer support is top-notch—I've had quick responses every time I've needed help. Overall, Red Dog Casino is a reliable and enjoyable place to play. Highly recommend giving it a try!

June 1, 2024
Unprompted review
Rated 3 out of 5 stars

New player

I am a new player to this site however so far it has been a joyful experience and the help chat feature is great! I have not tried to withdraw as of now and I will provide another review after such time. Thanks for reading and have a wonderful day.😊

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

Don't play here

Don't play here. I finally hit on a game for 1500. that would that I thought was great until I tried withdrawing! they make you mail in this verification paper you got to print it off turn it into a PDF all kinds of crazy stuff jump through 900 hoops to get verified which for me it took a month then they said I was verified and my to make a withdrawal request they only authorized 300 of the 1500 so that it's their right to do that it's taken over 2 months and I still have $340 left in the account it's not worth it if you win I mean if you hit for say 10 grand like I have on other casinos it probably take 10 years to get the money out Don't play here!!!!!!¡!

February 13, 2024
Unprompted review
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Reply from Reddogcasino

Hello,

Thank you for your feedback.

In the interest of secure gaming and safe payout validation, customers are required to send in a set of documents that are listed on our website. That is a pretty standard procedure for the industry, that allows us to eliminate the possibility of any errors upon winnings distribution. Approval of submitted documents takes from 2 (two) to 3 (three) business days. However, if the documents were not submitted at once, the Casino might require additional time to process them.

Please note that the detailed description of our Validation and Payout process is available on the Terms and Conditions page of our website. Customers are advised to get familiarized with the requirement for a successful Account Validation, as well as time frames and limits for each option prior to submitting a payout request.

Please note that as it is mentioned in our Terms and Conditions, large payments may be divided into smaller units and paid out according to the Casino's payout limits and the Player's current Customer Level; the winnings might be distributed in units until the full amount of winnings is paid. The Casino might, in certain cases, provide each Customer with a personalized payout plan according to each particular payout request.

We would be happy to take a closer look into your particular request in order to improve your experience with us. We would kindly ask you to provide us with your Casino username so that we could assist you further.

Rated 1 out of 5 stars

I chose to register as they offered a…

I chose to register as they offered a free chip for doing so. After registering there was non chip added. I went to customer support asking them about it and they came back with a response saying there was an account already previously made with my information. I had no clue what they were talking about. I told them that it was not me on the account they were trying to say was mine. I told them multiple times that it was not me and that someone obviously used my info for that account and must been a hacker or I honestly have no clue! All I know is it WAS NOT ME. No matter how many times I repeated myself they did not believe me and thought I was trying to have 2 accounts for another free chip! It got to the point I was transferred to speak with supposedly one of the managers. I sent them screenshots of how the agents were treating the situation and to no surprise the manager did the same thing. I told them to ask the person on the other account to send verification to prove identity and then I grabbed my Driver's Liscense and sent them a photo of me holding it up to show them I am who I am. (During all of this I was told multiple times that if I want to keep this "new account" that the other one would be terminated including all of its winnings. I kept telling them Yes delete it it is not mine! If it was, why wouldn't I be using whatever winnings were there instead of trying to make a new account for chump change of a free chip!) Then they told me that they could not allow this new account to be kept and that the other account was the one to stay open because it has made a deposit and this one hasn't. Are you kidding me?!!! I was at that point furious. I repeated once more multiple times that account was not me!!!! Of course the account I just made didn't have a deposit I had just registered! I then asked them why they let me register if my email adress was already being used and they stated it was a different email but with my personal information. Wow. So I told them ok your going to choose to terminate the account I just made and allow a hacker or the person who is committing fraud with my account keep that account because they have made a deposit?! I literally could not believe how ignorant all of those agents including managers that I spoke with were handeling the situation. There was more back and furth messaging and I got completely no where. They did not care. They did not believe me. They were going to allow fraud with my personal information on an account be left open and have the nerve to terminate the account I just registered. Nothing I said or did with trying to show proof, did any good. My photo with my ID you would think would do some justice but nope they continued to act as if I created both accounts. Not only that but the date they told me the account was created was like 5 years old! I never even knew about online casinos until a few months ago!!! The entire conversation lasted almost 2 hours of arguing with those people and after the first 30 minutes my only concern was there was a person that took and used my info and the fact they were going to allow it even after I stated at least no less then 50 times that it was not me and to delete it now! I took screenshots of the conversation and how horribly that casino trully is. My advice DO NOT PLAY AT THIS CASINO FROM MY PERSONAL EXPERIENCE, SAVE YOURSELF THE TIME AND LEARN FROM MY SITUATION.

January 7, 2024
Unprompted review
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Reply from Reddogcasino

Hello,

We're deeply sorry for any inconvenience or frustration this situation might have caused.

While reviewing your account, we have noticed that our system detected multiple accounts that share the same account credentials. Please kindly note that according to our Terms and Conditions, the Casino allows each Customer to create one account per person, household, IP address, business address, or device. If the Customer opens another account with us, we will, at our sole discretion, remove the account we consider to be a duplicate account and void the winnings.

We are concerned with the situation at hand, as we take all necessary steps to make our website safer than any other, and our dedicated security team is working on it constantly to improve our security mechanisms. We have conducted a thorough analysis of both accounts, and we must note that not only both accounts’ details fully match, but even the usernames are almost identical. Unfortunately, we are unable to overlook all similarities our system has detected, hence, we are only able to keep the initially created account.

If you wish to restore access to the initial account, please contact our Support Desk via the Live Chat or over the phone.

Rated 1 out of 5 stars

Stay away

Stay away ! Fraud !

January 4, 2024
Unprompted review
Reddogcasino logo

Reply from Reddogcasino

Hello,

We are sorry to hear that. We would greatly appreciate it if you could share your experience with us in more details, it would help us to take a closer look into the matter.

Looking forward to hearing back from you.

Rated 1 out of 5 stars

You will lose your money quickly and…

You will lose your money quickly and often so stay away from this trash of a casino.

December 28, 2023
Unprompted review
Reddogcasino logo

Reply from Reddogcasino

Hello Phoun,

We are sorry to hear that your experience with us was frustrating. We appreciate your feedback, as it gives us an opportunity to improve our services and make your experience with Red Dog Casino better.

Red Dog Casino guarantees fair play, which is ensured by the use of reputable multiplatform game software based on modern RNG (Random Number Generator) technology. This technology provides truly random and unbiased results in all of the games presented at Red Dog Casino. While playing our games, each Customer can be sure that the outcome of every single round is completely random and unbiased.

Red Dog Casino is a strictly recreational website, and by registering an account and placing real-money wagers, the Customer confirms that they are aware that the games of chance cannot be considered a source of profit. The casino is solely a matter of luck, when losses can suddenly be followed by a huge win. We would be happy to see you back with Red Dog Casino to allow you more chances to catch your luck, as we are sure we have a lot more to offer to ensure an enjoyable experience.

Should you have any questions our friendly Customer Support team is always ready to assist in the Live Chat or over the phone.

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