Reddogcasino Reviews 87

Reply from Reddogcasino

Apr 26, 2024

Hello,

Thank you for your feedback.

Please be informed that the Casino does not charge any deposit fees, however, the payment providers involved may charge additional fees at their sole discretion. Regarding BTC Payout it also could hang on BTC exchange rates at the moment. We'd like to point out that the validation is mandatory required one time procedure in order to ensure winnings will be received by the legitimate owner and usually being completed in accordance with stated time frames.

Should you have any questions our Customer care team would be happy to assist in chat/over the phone/by email 24/7!

Reply from Reddogcasino

Apr 26, 2024

Dear Marjohn,

Please be kindly informed that in the interests of secure gaming and safe payout validation, when a customer wishes to request a withdrawal with Red Dog Casino, they are obliged to submit several documents listed below:

• A copy of Government Issued ID;
• Both sides of the credit/debit card(s) used for depositing, in color. We only need the 6 first and the 4 last digits of the credit card number. The CVV and the intermediate digits of the card number can be hidden.
• Proof of address (Utility, Medical or Delivery Bill or any official document with full name, address, and date, provided it has been issued within the past 2 months).
• Account Validation form (including Credit Card Validation and Banking Validation).

Red Dog Casino takes pride in being one of the safest gambling platforms in the world, as we consider protecting all the sensitive data and private information provided by our customers to be a key duty of ours. We use the most up-to-date and credible technology to ensure the security of the customer’s data, thus excluding any possibility of a third party accessing your personal information. Moreover, we do not request sensitive card details and strongly advise covering the CVV and middle digits of the card when submitting pictures.

We must emphasize that documents required for card validation (copies of the card, Credit Card Validation form) are necessary only if a customer has made at least one successful deposit using the Credit Card deposit option. In addition to Credit Card payments, Red Dog Casino offers a wide range of alternative payment methods including Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Flexepin, and Tether (USDT). If any of our cryptocurrency deposit options are utilized, customers are not obligated to provide card information. If you wish to enhance the level of your security, we would recommend utilizing our cryptocurrency payment methods until you are fully comfortable with our services.

Reply from Reddogcasino

Apr 26, 2024

Dear Joshua,

We are sorry to hear about this unfortunate experience. We do understand your frustration, however we feel it necessary to emphasize that we have acted solely with accordance to our Terms and Conditions.

First and foremost, we would like to address your concerns with the Account Validation process. Please note that validation typically takes about 1-3 business days, provided that all required documents were submitted at once. If the documents were not submitted at once, the Casino might require additional time to process them. The delay in your Account Validation process occurred because our validation team did not receive sufficient information with your initial email.

We find it necessary to emphasize that the information about maximum payout limit of bonuses and its peculiarities is mentioned in our Terms and Conditions. Prior to creating an account with us and placing any wagers, we recommend our Customers to carefully review our Terms as they contain important information about your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer, and us. By using our website and/or accessing our services, you agree to be bound by these Terms.

As you have correctly stated, we allow only one deposit bonus to be claimed per one deposit. However, this point is irrelevant to the situation occurred, as the deposit bonuses are the ones that give you a percentage on top of your deposit (like the one you have used on top of your first deposit and gained your first winnings with). Meanwhile, the Missions bonuses are a separate kind of bonuses, that falls under a Free Bonuses category and functions under the Red Dog Casino General Bonus Terms.

After completing the wagering for your match bonus, you have redeemed a free spins bonus from the Missions, which provided you with 10 Free Spins on Plentiful Treasure game; this Bonus came with a set maximum payout limit of $30. We must note that the Missions bonus was activated before you requested your withdrawal, so the maximum payout limit of your balance was adjusted to the maximum payout limit of a newly redeemed Missions bonus. Please note that according to our Terms and Conditions, the amount of winnings from the bonus that exceeds the maximum payout limit will be deducted from the Customer's account balance. In addition to that, if the maximum payout limit of the bonus is lower than the minimum amount for payout ($150), the difference has to be deposited.

Please be reminded that according to Casino's Terms and Conditions, Bonus Chips and Bonus Spins can be redeemed only if there are no current pending payouts and the account balance is less than $0.3. It is essential to redeem bonuses only if your balance drops below $0.3 after playing with bonuses, as bonus restrictions remain applicable to the balance until it falls below $0.3 or is withdrawn. This condition is necessary to understand, because in case you mix multiple bonuses with various restrictions (e.g. different bonuses might have different maximum payout limits), all restrictions from the newly redeemed bonus would be applied to the whole balance until it goes below $0.3 or is withdrawn.

We have fulfilled our duty by informing you of all potential limitations applicable to bonuses. We prioritize transparency with our customers and have made no attempt to withhold information regarding bonus terms from you, as these are publicly available on the Terms and Conditions page of our website. It is advised for the customers to familiarize themselves with the terms of any bonus they are about to claim. To avoid such situations in the future, we would recommend to redeem bonuses only if your balance drops below $0.3 after playing with bonuses further on.

Reply from Reddogcasino

Apr 26, 2024

Dear Brad,

We're truly sorry to hear about your disappointment and apologize for any inconvenience the occurred situation might have caused you.

While reviewing your account, we have noticed that our system detected multiple accounts that share the same account credentials. Please kindly note that according to our Terms and Conditions, the Casino allows each Customer to create one account per person, household, IP address, business address, or device. If the Customer opens another account with us, we will, at our sole discretion, remove the account we consider to be a duplicate account and void the winnings.

Please do not hesitate to contact our Support Team via the Live Chat/phone line should you need any further help with account access.

Reply from Reddogcasino

Apr 26, 2024

Dear Mary,

We regret to hear that our services did not meet your expectations. Your feedback is important to us, and we will carefully consider it to improve our services. Thank you for bringing this to our attention.

As detailed in our Terms and Conditions, in the interests of secure gaming and safe payout validation, customers will be requested to submit a set documents, full list of which can be found on our website. Approval of submitted documents takes from 2 (two) to 3 (three) business days. However, if the documents were not submitted at once, the Casino might require additional time to process them.

We would like to bring to your attention that certain bonuses come with a maximum payout limit. The amount of winnings from the bonus that exceeds the maximum payout limit will be deducted from the Customer's account balance; either automatically when the wagering requirements are met, or by our Billing department upon the payout request. Any winnings above payout limit, accumulated after completing the wagering, will not be cashable as this restriction remains applicable to the balance until it goes below $0.3 or is withdrawn.

It's important to clarify that this information is not withheld from our customers, as it is publicly available on our Terms and Conditions page. We want to emphasize that the information regarding Bonus Terms is detailed in our Terms and Conditions, which are obligatory for every customer to review before registering an account with us. By signing up, you automatically acknowledge that you are familiar with our Terms and Conditions and agree to abide by them.

We are willing to assist you further and provide a detailed review of your account history for a more personalized understanding of your situation. Please contact us via the Support Desk, available 24/7 through Live Chat or over the phone.

Reply from Reddogcasino

Apr 26, 2024

Hello,

We are sorry to hear that our services did not meet your expectations. Your feedback is valuable to us, and we will make sure to take your remarks into consideration to further improve the level of service quality.

In the interest of secure gaming and safe payout validation, customers are required to send in a set of documents that are listed on our website. Approval of submitted documents takes from 2 (two) to 3 (three) business days. However, if the documents were not submitted at once, the Casino might require additional time to process them.
Once your account is validated, depending on the payout method chosen, it might take up to 5 business days for the payout request to get approved. We feel it’s necessary to emphasize that payout times for all available banking methods, as well as detailed description of our Validation and Payout process, are presented in the Banking section of our website. Customers are advised to get familiarized with the requirement for a successful Account Validation, as well as time frames and limits for each option prior to submitting a payout request.

As outlined in our Terms and Conditions, large payments may be divided into smaller units and paid out according to the Casino's payout limits and the Player's current Customer Level; the winnings might be distributed in units until the full amount of winnings is paid. The Casino might, in certain cases, provide each Customer with a personalized payout plan according to each particular payout request. We would like to point out that each unit would be processed with accordance to our standard time-frames for payout review.

If you ever need any assistance, our friendly customer support representatives are available 24/7 on Live Chat or over the phone.

Reply from Reddogcasino

Apr 26, 2024

Dear Linda,

We are grateful for your feedback.

We would like to draw your attention that RedDog Casino is a licensed casino operating under Gaming License that was given by The Autonomous Island of Anjouan, Union Of Comoros. Government Notice No. 007 of 2005 The Betting and Gaming Act 2005.

Here at Red Dog Casino, we want to deliver the best user experience to all of our customers, and build a healthy relationship based on trust. We take all necessary steps to make our website safer than any other, and our dedicated security team is working on it constantly to improve our security mechanisms.

Customer security and privacy is our primary concern; therefore, we apply the latest security technology in order to keep the Customer's data and personal details safe. All the valuable information is kept on our servers, protected by cutting-edge security technologies, including, but not limited to, 256-Bit Secure Socket Layer (SSL) encryption, various premium anti-viral suites, and fraud-prevention systems. We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures.

Regarding your inquiry about your experience with payouts, we would like to highlight that as per our Terms and Conditions, the large payments may be divided into smaller units and paid out according to the Casino's payout limits and the Player's current Customer Level. The winnings would be distributed in units until the whole amount of winnings is paid.

Customer Level, in its turn, may be determined in accordance with a range of crucial factors that are being put under close scrutiny and meticulously analyzed by the Casino's team of dedicated professionals. After years of practice, we have determined the following factors that are the most impactful regarding the process of determining the Customer's subsequent level:

• Credit scores
• Deposit type and frequency
• Customer's reputation with Red Dog, as well as with other casinos
• Duration and outcome of gaming sessions
• Wager frequency
• Adopted payout methods
• The frequency of reversing payouts
• Membership duration

We would be happy to provide you with more personalized assistance by taking a closer look at your account. Please contact us via the Support Desk, available 24/7 through Live Chat or over the phone.

Reply from Reddogcasino

Apr 26, 2024

Dear Arne,

We're truly sorry to hear about the dissatisfaction you've experienced with our services.

We would greatly appreciate it if you could share your experience with us in more details, as it would help us to take a closer look into the matter.

Looking forward to hearing back from you.

Reply from Reddogcasino

Apr 26, 2024

Dear Ricky,

We are genuinely sorry to hear about your experience, and we appreciate you taking the time to share your concerns with us.

It's important to note that we strive to strike a balance between offering enticing bonuses and preventing abuse of our promotional offers. It is customary within the online gambling industry to impose certain terms and conditions on bonuses.

The proportional wagering requirement is designed to ensure fairness and to protect the integrity of our gaming platform. We believe that the requirements we pose are fair and entirely achievable. Our deposit bonuses come with a wagering requirement of initial playable balance (deposit+ bonus) x35 for slots (x40 for cards). Payout limit doesn’t apply to deposit bonuses (except for 5 initial deposits that have a deposit x30 payout limit). Free bonus chips that we offer come with a wagering of x50 for slots and cards. Such bonus chips have a bonus x5 payout limit. As outlined in our Terms and Conditions, any winnings from bonuses exceeding the maximum payout limit will be deducted from the customer's account balance upon processing their payout request.

Please note that all special bonus terms and conditions are fully outlined in our Terms and Conditions page. These terms are readily accessible to every customer upon registration. By claiming any bonus at the Casino (including but not limited to no-deposit bonuses, deposit bonuses, bonus chips, free spins, and comp points), you fully agree to our Bonus Terms.

To prevent any misunderstandings in the future, we strongly advise revisiting our Terms and Conditions page to familiarize yourself with our General Bonus Terms.

Should you require assistance in understanding any aspect of our terms, our professional Support Desk is available 24/7 via Live Chat or phone. We are dedicated to assisting you with any questions or concerns you may have.

Reply from Reddogcasino

Apr 30, 2024

Dear Lisa,

We sincerely apologize for any inconvenience or frustration you've experienced with our service.

We kindly remind you that according to our Terms and Conditions, each Customer must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party. In the event of such actions, Customer is obligated to reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof.

We want to emphasize that in the event of a dispute arising between you and us, our Customer Service Department should attempt to reach an agreed solution. We do not place blame on you; however, it's important to address the reversal of charges as it is considered a significant violation of our Terms and Conditions. We couldn't overlook this matter, especially considering its potential impact on account termination.

Given your longstanding membership with us, we've made every effort to gather all relevant evidence to ensure that no important detail is overlooked, as to prevent this situation from tainting your membership experience with us.

Upon reviewing your communication with our VIP Hosts, considering your esteemed reputation as a longtime member, they did not emphasize repayment of the reversed funds. However, in order to to proceed with any further actions and to make proper decisions, we require confirmation that the disputes with your bank have indeed been canceled, with no further disputes expected. For this purpose, we requested you to provide us with the screenshot of the Dispute Tab from your online banking. As a convenient option, our VIP Host has also suggested the possibility of initiating a three-way conference call with a representative from your bank who can confirm the absence of any disputes.

We would like once again to offer our apologies if you felt uncomfortable during the handling of this situation. We genuinely value you as a member of our Casino and would be delighted to welcome you back with us.

Please don't hesitate to contact our Support Desk via Live Chat or phone to receive further instructions on how to proceed with your case.

Reply from Reddogcasino

Apr 30, 2024

Dear Hoh,

Thank you for your feedback. We truly value every player's opinion, and we are committed to ensuring the best possible experience for all our players.

As detailed in our Terms and Conditions, to provide our Billing department with all the necessary data, we require Customer identity validation before the winnings can be distributed. You can find the full list of required documents and guidelines for identity verification on our Terms and Conditions page. Approval of submitted documents takes from 2 (two) to 3 (three) business days. If the documents were not submitted at once, or one of the documents does not meet our requirements, the Casino might require additional time to process them. Please note that emails to the Validation Team are processed in a queue manner, which may result in additional processing time of two to three business days for each email. To assist you further, could you please provide us with your username so we can investigate the cause of the delay in communication?

We understand that the initial validation process might seem like a lot of paperwork. However, it's important to follow this procedure as outlined in our Terms and Conditions to avoid any inconvenience or delays in the future. Rest assured, once this step is completed, your payouts will be quicker and smoother. We appreciate your cooperation in this matter.

Once again, thank you for bringing these matters to our attention. We genuinely appreciate your feedback and the opportunity to improve our services.

Reply from Reddogcasino

Apr 30, 2024

Dear Berta,

We would like to express our gratitude for taking the time to share your feedback with us. Please be assured that every customer’s opinion is valued, and we will do everything in our power to ensure the best experience for our players.

In the interest of secure gaming and safe payout validation, customers are required to send in a set of documents that are listed on our website. That is a pretty standard procedure for the industry, that allows us to eliminate the possibility of any errors upon winnings distribution. Approval of submitted documents takes from 2 (two) to 3 (three) business days. However, if the documents were not submitted at once, the Casino might require additional time to process them.

Please note that the detailed description of our Validation and Payout process is available on the Terms and Conditions page of our website. We did not intend to mislead you in any way or hide any information regarding our payout and validation process. We believe it is essential to remain transparent with our clients to build a trusting and long-lasting relationship. Therefore, all useful information is publicly displayed on our Terms and Conditions page. Customers are advised to get familiarized with the requirement for a successful Account Validation, as well as time frames and limits for each option prior to submitting a payout request.

We are pleased to inform you that our website has recently undergone a major update, with numerous exciting new games released. We are confident that you will find something to your liking. We would be delighted to welcome you back to our updated casino.

Reply from Reddogcasino

Apr 30, 2024

Dear Chloe,

We are sorry to hear that your experience with us did not meet your expectations.

We would like to point out that Red Dog Casino guarantees fair play, which is ensured by the use of reputable multiplatform game software based on modern RNG (Random Number Generator) technology. This technology provides truly random and unbiased results in all of the games presented at Red Dog Casino. The Customer hereby agrees that the Random Number Generator used by Red Dog Casino will determine the outcome of the gaming rounds and accepts all outcomes of game rounds provided by the Casino's betting interface as final and binding. While playing our games, each Customer can be sure that the outcome of every single round is completely random and unbiased.

We are delighted to announce that our website has recently undergone a major update, with numerous exciting new games released. We invite you to return to Red Dog Casino and explore our refreshed website. With our expanded game collection, we're confident you'll find something to suit your preferences. Don't hesitate to reach out to our Support Desk via Live Chat or phone for assistance in selecting the best games for you.

Reply from Reddogcasino

Apr 30, 2024

Dear Richard,

We are sorry to hear that your experience with us did not meet your expectations. We would greatly appreciate it if you could share your experience with us in more details, as it would help us to take a closer look into the matter.

Looking forward to hearing back from you.

Reply from Reddogcasino

Apr 30, 2024

Hello,

We are sorry to hear that your experience with us was frustrating. We appreciate your feedback, as it gives us an opportunity to improve our services and make your experience with Red Dog Casino better.

Red Dog Casino guarantees fair play, which is ensured by the use of reputable multiplatform game software based on modern RNG (Random Number Generator) technology. This technology provides truly random and unbiased results in all of the games presented at Red Dog Casino. While playing our games, each Customer can be sure that the outcome of every single round is completely random and unbiased.

Red Dog Casino is a strictly recreational website, and by registering an account and placing real-money wagers, the Customer confirms that they are aware that the games of chance cannot be considered a source of profit. The casino is solely a matter of luck, when losses can suddenly be followed by a huge win. We would be happy to see you back with Red Dog Casino to allow you more chances to catch your luck, as we are sure we have a lot more to offer to ensure an enjoyable experience.

Should you have any questions our friendly Customer Support team is always ready to assist in the Live Chat or over the phone.

Reply from Reddogcasino

Apr 30, 2024

Hello,

Thank you for bringing these matters to our attention. We genuinely appreciate your feedback and the opportunity to improve our services.

Red Dog Casino guarantees fair play, which is ensured by the use of reputable multiplatform game software based on modern RNG (Random Number Generator) technology. This technology provides truly random and unbiased results in all of the games presented at Red Dog Casino. While playing our games, each Customer can be sure that the outcome of every single round is completely random and unbiased.

We understand that losses can be extremely upsetting, but playing at any Casino is totally a matter of luck. We would like to remind that Red Dog Casino is a strictly recreational website, and by registering an account and placing real-money wagers, the Customer confirms that they are aware that the games of chance cannot be considered a source of profit. The Customer hereby acknowledges that their casino deposits might not result in winning. Both winnings and losses are absolutely random and cannot be predetermined before the game round starts.

Do not hesitate to contact our Support Desk via the Live Chat or over the phone should you need any further assistance.

Reply from Reddogcasino

Apr 30, 2024

Dear Nick,

Thank you for your feedback.

In the interest of secure gaming and safe payout validation, customers are required to send in a set of documents that are listed on our website. That is a pretty standard procedure for the industry, that allows us to eliminate the possibility of any errors upon winnings distribution. Approval of submitted documents takes from 2 (two) to 3 (three) business days. However, if the documents were not submitted at once, the Casino might require additional time to process them.

Please note that the detailed description of our Validation and Payout process is available on the Terms and Conditions page of our website. Customers are advised to get familiarized with the requirement for a successful Account Validation, as well as time frames and limits for each option prior to submitting a payout request.

We would also like to emphasize that, as per our Terms and Conditions, large payments may be divided into smaller units and paid out according to the Casino's payout limits and the Player's current Customer Level; the winnings might be distributed in units until the full amount of winnings is paid. The Casino might, in certain cases, provide each Customer with a personalized payout plan according to each particular payout request.

It's important to note that we strive to strike a balance between offering enticing bonuses and preventing abuse of our promotional offers. It is customary within the online gambling industry to impose certain terms and conditions on bonuses. The proportional wagering requirement is designed to ensure fairness and to protect the integrity of our gaming platform. We believe that the requirements we pose are fair and entirely achievable. We would like to remind you that the information on General Bonus Terms is available on our Terms and Conditions page, as well as displayed in the description of each individual bonus in the Cashier, and it is advised to for customers to familiarize themselves with the terms of the bonus they are about to claim.

Do not hesitate to contact our Support Desk via the Live Chat or over the phone should you need any further assistance.

Reply from Reddogcasino

Apr 30, 2024

Dear Angela,

We are sorry to hear about your unfortunate experience with us. Please be assured that we take your comments seriously, and would take all necessary measures to improve our services and make your experience with us enjoyable.

Please note that in the interest of secure gaming and safe payout validation, customers are required to send in a set of documents that are listed on our website. That is a pretty standard procedure for the industry, that allows us to eliminate the possibility of any errors upon winnings distribution. Approval of submitted documents takes from 2 (two) to 3 (three) business days. However, if the documents were not submitted at once, the Casino might require additional time to process them.

We understand that the initial validation process might seem like a lot of paperwork. However, it's important to follow this procedure as outlined in our Terms and Conditions to avoid any inconvenience or delays in the future. Rest assured, once this step is completed, your payouts will be quicker and smoother. We appreciate your patience and effort in providing us with all necessary documents.

Do not hesitate to contact our Support Desk via the Live Chat or over the phone should you need any further assistance.

Reply from Reddogcasino

Apr 30, 2024

Dear Kim,

We're deeply sorry for the dissatisfaction you have experienced with our services. We greatly appreciate your feedback.

Please note that in the interest of secure gaming and safe payout validation, customers are required to send in a set of documents that are listed on our website. That is a pretty standard procedure for the industry, that allows us to eliminate the possibility of any errors upon winnings distribution. Approval of submitted documents takes from 2 (two) to 3 (three) business days. However, if the documents were not submitted at once, the Casino might require additional time to process them.

We would like to emphasize that the detailed description of our Validation and Payout process is available on the Terms and Conditions page of our website. Customers are advised to get familiarized with the requirement for a successful Account Validation, as well as time frames and limits for each option prior to submitting a payout request.

As for your concern with high deposit fees, we have to highlight that the fees mentioned are not taken by our company. However, the bank that the customer used to perform a transaction, as well as any other intermediate banks/payment providers involved, may charge additional processing and/or exchange fees at their sole discretion, as an extra charge for the international transaction. It is mentioned in our terms that such fees might be taken. Even though the Customer is held responsible for the full cost of such fees, we would be happy to assist you with this matter.

Please, contact our Support Desk via the Live Chat/phone line/email for further assistance. We are ready to help you 24/7!