Regency Foods Reviews 229

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have been buying from Regency Foods Company for many years. I’ve used both services - delivery and collection. I want to say that their customer service and support is excellent. Whether you have a... See more

Company replied

Rated 5 out of 5 stars

Continue to be impressed with the service - ordered on a weekday evening at about 9pm and the order arrived by mid morning on the following day! Good value and very easy to place orders. Has been a li... See more

Company replied

Rated 5 out of 5 stars

Regency Foods are a great example of how to run a business with a personal touch. The website is straightforward and easy to purchase from. The warehouse workers are friendly and show you the way to t... See more

Company replied

Rated 5 out of 5 stars

Real easy to place the order online, and the delivery is always super quick. Only discovered Regency Foods very recently, so have only just placed a handful of orders, but each and every one of them h... See more

Company replied

Company details

  1. Grocery Store

Information provided by various external sources

Premium quality food wholesaler and supplier based in London. Supplying an unparalleled range of dry store goods for next day delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

229 reviews

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Rated 5 out of 5 stars

Great service

Great service, friendly, efficient and fair prices.

June 11, 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Thank you so much for this feedback. It's always a pleasure having amazing costumers like yourself.

Rated 3 out of 5 stars

Not so great

Not so great. The big bag of grated pandana you sent me was out of date within 2 weeks. I had to chuck most of the bag.

It wasn’t clear that it was reduced because it was about to go out of date.
We opened it a week after purchase and within a few days mould started to form in the bag.
Sometimes we don’t have time to go through the delivery as it arrives (if it’s busy) and have to trust that we’re getting quality items.

June 8, 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Thank you for your feedback Jack, this was a Reduced Price Item because of the short date. However once you open the bag, shelf life is reduced. Recommended storage is dry cool place to avoid humidity built up within the bag. Had the product been rejected at the time of delivery, full refund would have been issued.

Rated 5 out of 5 stars

Honestly the nicest people I’ve worked…

Honestly the nicest people I’ve worked with. I called them about 4 times and made a mistake with my order but they gave me no grief exchanging my items. Will be sticking with them for the foreseeable future! Thank you!!

June 8, 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Big thank you, it was a pleasure meeting you. Your cakes look divine :).

Rated 5 out of 5 stars

Good quality

Good quality, delivers on time, you can find baking needs not found on your local store!

June 2, 2020
Unprompted review
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Reply from Regency Foods

Thank you Christine for your feedback :)

Rated 5 out of 5 stars

Great products & service!

Super speedy service, and great products, very good value for money!

May 13, 2020
Unprompted review
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Reply from Regency Foods

Thank you for your your excellent feedback Andra :)

Rated 5 out of 5 stars

Fast delivery

Large order needed for free delivery but fast service.

May 8, 2020
Unprompted review
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Reply from Regency Foods

Thank You DT :)

Rated 5 out of 5 stars

Great

Great and very efficient

May 6, 2020
Unprompted review
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Reply from Regency Foods

Thank you C J :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Great Quality products at very competitive prices. Made my order and it was delivered the next day.

May 4, 2020
Unprompted review
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Reply from Regency Foods

Thank you for the feedback Carlyn :)

Rated 5 out of 5 stars

Everything was great

Everything was great. Speedy delivery and good products. Very pleased!

May 4, 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Thank you :)

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