Regency Foods Reviews 229

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have been buying from Regency Foods Company for many years. I’ve used both services - delivery and collection. I want to say that their customer service and support is excellent. Whether you have a... See more

Company replied

Rated 5 out of 5 stars

Continue to be impressed with the service - ordered on a weekday evening at about 9pm and the order arrived by mid morning on the following day! Good value and very easy to place orders. Has been a li... See more

Company replied

Rated 5 out of 5 stars

Regency Foods are a great example of how to run a business with a personal touch. The website is straightforward and easy to purchase from. The warehouse workers are friendly and show you the way to t... See more

Company replied

Rated 5 out of 5 stars

Real easy to place the order online, and the delivery is always super quick. Only discovered Regency Foods very recently, so have only just placed a handful of orders, but each and every one of them h... See more

Company replied

Company details

  1. Grocery Store

Information provided by various external sources

Premium quality food wholesaler and supplier based in London. Supplying an unparalleled range of dry store goods for next day delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

229 reviews

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Rated 5 out of 5 stars

Excellent products

Excellent products, good prices and next day delivery! Can't thank you enough!
Recommend to everyone!

April 3, 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Thank You:)

Rated 5 out of 5 stars

Very fast

Very fast and everything was there...not straight forward in this environment!

April 3, 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Thank You:)

Rated 5 out of 5 stars

Amazing service

Amazing service, no fuss, delivered on everything that we ordered super quick!

April 1, 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Thank you:)

Rated 4 out of 5 stars

Good products, costly shipping

During this current crisis, they had what I needed when I needed it. Next day delivery. Got everything I ordered. Very pleased and will happily buy from them again, should the need arise.

Marked down one star as one pasta pack was split, and more importantly, the shipping to my post code was about £23. Granted I knew what it would cost going in and was willing to pay the price, but I still have to mark it down for that when both source and destination are inside the M25, considering I paid only slightly more to ship several cases of liquor from Sicily.

However the prices are good and if you buy a large enough quantity to average out the delivery cost, and/or are within one of the cheaper delivery postcodes, it's good value for money.

March 22, 2020
Unprompted review
Regency Foods logo

Reply from Regency Foods

Thank you for your feedback .
we are really sorry you found the bag of pasta damaged, this must have happened during transport. it would have been taken back and fully refunded, had you pointed this to the delivery driver at the time of delivery.

We offer free next day delivery, to qualify for free delivery please see the link below for minimum order value.
https://regencyfoods.com/shipping-returns/

Thank you again, for your feed back.

Look forward to your next order, so we can achieve 5 Star from you.

Regards
Regency Foods Team

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