Relish Reviews 1,738

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and thoughtful design, especially highlighting how helpful and easy to use they are for individuals with dementia. Many people appreciate the excellent service, noting the efficiency and promptness of deliveries. The user experience, from website navigation to product setup, is frequently described as simple and straightforward. However, some people were dissatisfied with the shipping, mentioning issues like damaged boxes or delayed deliveries. A few other people also felt that some products could be improved, such as providing a way to keep puzzle boxes closed or offering more challenging options for certain users.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers praise the products as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and thoughtful design of... See more

Delivery service

Customers generally report positive experiences with delivery service. Many reviewers praise the ease of... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the products on Relish. Relish has identified the key areas that pose difficulty for those with dementia and have created products that are helpful, simple to use and remove some of the stresse... See more

Rated 5 out of 5 stars

Was simple to order and item was dispatched quickly. The radio / music player is so dementia friendly which is superb as it is often difficult to find suitable items. It was easy to set up and the... See more

Rated 5 out of 5 stars

My mum used to love jigsaw but had given up due to frustration in recent years. Finding these jigsaws with various sized pieces and the ability to be done in the box has changed that. Seeing her pride... See more

Rated 5 out of 5 stars

The radio was exactly as it was described in the promotional materials. It was quick and easy to set up and my 90 year old mother - in - law finds it easy to use. She now listens to her 3 favourite... See more


Company details

  1. Disability Equipment Supplier

Written by the company

We believe in the power of spending time together, doing things you love, smiling, chatting and discovering. That’s why we develop products and activities that aim to bring joy and connection to people with dementia and their care-givers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I saw your products

I saw your products, ordered it for my mom, who is in advanced stages of dementia, and broke her hip. It arrived timely. I’ll see her in a few days and hope she’s engaged by your toys.

March 24, 2025
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Reply from Relish

Hi Robert,

I'm sorry to hear that about your mom, I hope she really enjoys our products! I'm glad to hear the delivery service was good.

All the best from,

The Relish Team

Rated 5 out of 5 stars

Exceptional customer service

Ordered a Relish radio.
When it arrived I didn't set up the stations immediately and when I did a couple of weeks later, found that there was a fault with the radio. Emailed, then called the company, and they could not have been more obliging and helpful. New machine arrived in the post 2 days later and they sent a prepaid postage label to return the original.

February 11, 2025
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Reply from Relish

Hello Frances

Thank you so much for sharing your experience! It was our pleasure to help, and we’re so glad we could get everything sorted quickly for you. We hope the radio is now being played daily and enjoyed.

If you have any other questions, don’t hesitate to reach out—we’re always happy to help. 💜

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

They were amazing

They were amazing, after I made a mistake when ordering jigsaws they very quickly put it all right.

February 11, 2025
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Reply from Relish

Thank you George

We are always happy to help 💜

We hope the puzzles are now being most enjoyed and if we can help again, don't hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Excellent in every way

Excellent in every way, quality, range, packaging and delivery. I have used Relish several times and will certainly be using g them again and again…

February 11, 2025
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Reply from Relish

Hello Liz

Wow—thank you so much for your kind words! It truly means the world to us that you've had such a great experience with Relish. Knowing you keep coming back is the biggest compliment we could receive!

If we can help with any questions, don't hesitate to reach out.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Active I. D

The product was delivered promptly.
Aquapaint is proving to be very enjoyable, and is excellent value

February 11, 2025
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Reply from Relish

Hello Christine

Thank you for your lovely feedback! We’re so glad to hear that your order arrived quickly and that the Aquapaint is bringing joy. It’s wonderful to know you find it great value too!

If you ever need anything, we’re always happy to help. Wishing your loved one many more enjoyable moments with it!

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Great customer service

Great customer service. I had an issue with my order and the customer service team couldn’t be more helpful and went above and beyond to resolve it. Could not recommend highly enough.
Great product too. High quality. Well packaged. Quick delivery. Would definitely order again.

February 11, 2025
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Reply from Relish

Hello Caroline

Thank you so much for your kind words! We’re truly delighted that you had such a positive experience with us.

It’s wonderful to know you’re happy with the product, and overall service provided. Your support means the world to us.

If you have any further questions or support needs, do let us know, we’re always here to help! 💜

Warmest regards

Samantha
Customer Support Manager

Rated 4 out of 5 stars

He loves the puzzles

He loves the puzzles. Prices are very high for what I received.

February 21, 2025
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Reply from Relish

Hello Becky

Thank you for taking the time to share your thoughts on our products and service.

We're truly delighted to hear that your loved one is enjoying the puzzles—it means so much to us.

We appreciate your feedback on pricing and understand that it’s an important consideration. As a small business, we do our best to keep prices as low as possible, though we don’t have the same advantages as larger companies when it comes to manufacturer discounts.

We hope that our Wellbeing and Free Activities Library provides additional support and enjoyment.

We’re always looking to improve and would love the opportunity to enhance your experience in the future. If you have any questions or need anything, please don’t hesitate to reach out.

Warmest regards
Samantha
Customer Support Manager

Rated 5 out of 5 stars

Simply the best

Easy to order Great products excellent 👌 👍 service

February 19, 2025
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Reply from Relish

Hello Sandra

Wonderful review, thank you. And we are super pleased to hear that your experience with us has been so positive.

We really hope the products will be most enjoyed. If you have any questions, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars
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Reply from Relish

Hello AD

Thanks so much for the review. We are really pleased to hear the products worked out so well for you.

If we can help with any questions, please do not hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Puzzle for my mum

Parcel arrived on time. The puzzle looks good. My mum doesn't have dementia but at 90 finds most puzzles too fiddly. She liked the interesting picture and the larger pieces.

February 11, 2025
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Reply from Relish

Hello Mrs Hurle

Thank you so much for your kind review! We are delighted to hear the puzzle arrived on time and that your mum enjoyed this. It sounds like the perfect fit.

If we can help again, do let us know.

Warmest regards
Samantha, Customer Support Manager

Rated 5 out of 5 stars

Superb puzzles

Superb puzzles. Have purchased both 13 piece and 35 piece jig saws. Might there sometime be some 20
piece jigsaws?

February 11, 2025
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Reply from Relish

Hello Judy

Thank you for your review and feedback. We are so glad the puzzles are a hit.

Many years ago, we did have 24 piece puzzles. However there was much less demand for these and we decided to discontinue these. However I will pass this feedback on to the design team.

If we can help further, please do let us know.

Warmest regards
Samantha, Customer Support Manager

Rated 5 out of 5 stars

Love this idea and will shop for more.

Love this idea and will shop for more.
What a great company

February 11, 2025
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Reply from Relish

Hello Linda

Thank you for your review and kind words! We are thrilled that you love our products and appreciate our company. We look forward to welcoming you back again.

And if you have any questions, please do not hesitate to let us know.

Warmest regards
Samantha, Customer Support Manager

Rated 5 out of 5 stars

Order process was easy

Order process was easy. Received item in a reasonable amount of time. Item was exactly as expected, good quality, and is being used successfully. Will order again soon.

February 11, 2025
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Reply from Relish

Hello Kay

Thank you for your wonderful feedback! We're so pleased to hear that you found the ordering process easy and that your item arrived as expected.

It’s great to know it's being used successfully! We truly appreciate your support and look forward to your next order. And if you have any questions we can help with, do please let us know.

Warmest regards

Samantha, Customer Support Manager

Rated 4 out of 5 stars

Showed the product to organiser of…

Showed the product to organiser of dementia group. & she was surprised to see variety of products

February 11, 2025
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Reply from Relish

Hello Mary

Thanks so much for writing a review! We hope everyone in the dementia group has lots of fun with the activities. We'd love to hear how it goes! If you have any ideas on how we can make things even better, please tell us. We really appreciate your feedback.

Warmest regards
Samantha, Customer Support Manager

Rated 5 out of 5 stars

Great puzzle design.

Great puzzle design.

February 11, 2025
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Reply from Relish

Hello Terry

Just perfect! We are so pleased to hear this.

Hope it is being very much enjoyed. Any questions, don't hesitate to let us know.

Warmest regards

Samantha, Customer Support Manager

Rated 1 out of 5 stars

The product seems very well made

The product seems very well made; however, my loved one isn’t the least bit interested.

February 11, 2025
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Reply from Relish

Hello there

Thank you for your kind words on the quality of the product. We are sorry to hear that this has not quite worked out for your loved one.

It is always worth trying again another time or day. What may not one day, may work another. However if you do feel that this is not quite the right product for your loved one, we do have a 30 day money back guarantee on all items. We will reach out to you regarding this.

We would also be most happy to guide through other products or activity ideas that might spark more interest.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Very good products aimed at specific…

Very good products aimed at specific market, quality of product 👌.

February 11, 2025
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Reply from Relish

Hello Bernard

Thank you for your wonderful feedback! We're delighted to hear that you appreciate the quality of our products and the thought behind the design.

We truly hope they bring joy and benefit to those who use them.

Any questions, do let us know.

Warmest regards
Samantha
Customer Support Manager

Rated 5 out of 5 stars

Super quality and perfect for dementia…

Super quality and perfect for dementia sufferers.

January 27, 2025
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Reply from Relish

Hello Glenda

Thank you for your wonderful feedback! We're so pleased to hear that you found the quality excellent and that our product is perfect for those with dementia. Your satisfaction means a lot to us! 😊

If we can help further, please do let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

Order arrived promptly

Order arrived promptly, well packed and very pleased with item

January 27, 2025
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Reply from Relish

Hello Paula

Thank you for your lovely feedback! We're so glad to hear that your order arrived quickly and safely and that you're pleased with your item. We hope this will be enjoyed.

If we can help with any questions, don't hesitate to let us know.

Warmest regards

Samantha
Customer Support Manager

Rated 5 out of 5 stars

First class service

First class service. Wonderful jigsaws and very helpful staff and owner. Thank you

January 24, 2025
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Reply from Relish

Hello John

Thank you so much for your kind words! We're delighted to hear that you enjoyed our jigsaws and experienced first-class service. It was our pleasure to assist you.

If we can help with any questions, don't hesitate to reach out.

Warmest regards
Samantha
Customer Support Manager

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