Right Price Tiles & Wood Flooring Reviews 137

TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

I discovered that the 16 x tiles were not in stock at headquarters and that delivery from their self selected store- the Stillorgan branch, just 5 kilometres away- was going to cost €70 which I pa... See more

Rated 5 out of 5 stars

We dealt to Ray in RPT Nass and I want to say he is a gentleman. He dealt with all our queries and went out of his way to help us source end of line tiles. He also dealt with some measuring problems a... See more

Rated 5 out of 5 stars

Great display in showroom with helpful knowledgeable staff. Received a phone call to arrange delivery. Products were really good price compared with other companies.

Rated 5 out of 5 stars

Price, quality and great service at Fonthill. Lenny took flooring measurements, did the sizing up, pointed out some great tiles, as well as the lovely grey wood effect laminate ... and when all was do... See more

Company replied

Company details

  1. Tile Store

Written by the company

Ireland's largest Tile & Wood Flooring retailer with 27 stores nationwide. The best range of Tiles, Wood Flooring, Bathroom Ware & Cladding.


Contact info

4.2

Great

TrustScore 4 out of 5

137 reviews

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Replied to 12% of negative reviews

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Rated 2 out of 5 stars

I am giving two stars because I had…

I am giving two stars because I had previously purchased tiles and floors from your shop in bray last November which was over 2k.
Then a few weeks ago I purchase additional tiles to extent what I had already purchased, it worked
Out at 5 boxes in total and when I picked them up at the shop, one box had 4, 20cm x 20cm tiles removed? I mentioned it to the fella that brought the tile
Out l, and he said I would of gave them but the general manager said to take them out.
So ye I found that very stingy and tight.
So maybe take a bit more care and consideration for repeat customers because that sort of thing would make me go and bring my business somewhere else.

January 20, 2024
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Reply from Right Price Tiles & Wood Flooring

Hi Trevor, thank you for your review. We appreciate the continued business and will promise to be better in the future. Thak you.

Rated 5 out of 5 stars

Easy ordering online

Easy ordering online . Tile's were nicer then expected. Thank you very much.

January 1, 2024
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Reply from Right Price Tiles & Wood Flooring

Thank you for your kind review Particia!

Rated 5 out of 5 stars

based on visit to carlow store:

based on visit to carlow store:
staff going out of there way to help and pick the correct tile. very friendly and full of experience.

December 29, 2023
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Reply from Right Price Tiles & Wood Flooring

Thank you for your kind review Glen!

Rated 1 out of 5 stars

Waiting a long time

I ordered 2 weeks ago and still waiting for delivery. So be prepared to wait

December 28, 2023
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Reply from Right Price Tiles & Wood Flooring

Hi Aileen,

Thank you for getting in touch. We appreciate your order placed on 28/12. As per our earlier communication, orders made before 02/01 are scheduled for fulfillment starting 02/01. Please note that our stores may also need to procure stock from our central warehouse, which could potentially extend the processing time. We make it a priority to keep our customers informed about any delays at the earliest opportunity.

We sincerely hope you enjoy your new unit, and we apologize for any inconvenience caused by the delay.

Best regards,
Alan

Rated 1 out of 5 stars

very disappointed

very disappointed, bad experience at all, very poor customer care, we placed the order on 29/12/2023 after 8 eight days totally no update when to deliver the items we purchase.. 1 week still awaiting my purchased item..

December 29, 2023
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Reply from Right Price Tiles & Wood Flooring

Hello Ruzzel,

When you placed your order, you were informed online that orders would not be processed until January 2nd when stores reopen after the holidays. You were contacted on the 4th, and delivery confirmation was obtained. We apologize for the slight delay, as in some cases, we may also need to order stock from our central warehouse due to stores reaching capacity with a wide range of products.

Alan

Rated 4 out of 5 stars

Double check

Great value, I haven't put down the floor yet so may need to review again once completed. I ordered the floor online which was easy. Only reason they didn't get 5 stars was that I was told it was ready to collect and when I got there (45mins away) they said the underlay wasn't in so I have to go back again. My time again id check on the phone once they confirmed order that they have everything.

December 27, 2023
Rated 5 out of 5 stars

Jack in Kylemore Road

I dealt with Jack in Right tiles Kylemore Road, Ballyfermot, Dublin 10. He went above and beyond to be helpful with providing information about the tiles and mirrors. He rang me as soon as they were delivered to the store and was a pleasure to deal with. Amazing customer service and I have gotten a few things from them. Thanks Jack.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Responsive and very helpful staff

Responsive and very helpful staff. Arranged the pick up on the same day, as left a note saying that it was an emergency and workers had fallen short of a box…. Amazing service and comfortable pickup point.

September 26, 2023
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Reply from Right Price Tiles & Wood Flooring

Thank you so much for your kind review, we really appreciate it. Alan

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