Right Price Tiles & Wood Flooring Reviews 137

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly demeanor, making their interactions pleasant and productive. Many people highlight the excellent service received, noting the efficiency and ease of their overall experience, from product selection to advice on home improvements. The products themselves are often described as high-quality and offered at good prices. However, some people were dissatisfied with the delivery service, experiencing delays, lack of communication, or issues with items not arriving as expected. A few other people also felt that the pricing for delivery was not always justified.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their helpfulness and knowledge.... See more

Product

Users describe positive interactions with product. Customers found products to be a really good price... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced prompt delivery, with... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the helpfulness and patience of... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the good and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff in Fonthill were very helpful and friendly. Margaret also went out of her way to get an item moved from one storage facility to another so that I'd be able to pick up everything on time.

Rated 5 out of 5 stars

I found Paul (Store Manager, Bray) extremely helpful. I got a great sales reduction and he was able to advise me on all the items I needed to complete my bathroom refurbishment. I would recommend t... See more

Rated 5 out of 5 stars

Everything arrived on time, nothing was missing or broken, and everything arrived was as expected. The prices were affordable and the items were of good quality. I do wish the website was easier t... See more

Rated 5 out of 5 stars

Price, quality and great service at Fonthill. Lenny took flooring measurements, did the sizing up, pointed out some great tiles, as well as the lovely grey wood effect laminate ... and when all was do... See more

Company replied


Company details

  1. Tile Store

Written by the company

Ireland's largest Tile & Wood Flooring retailer with 27 stores nationwide. The best range of Tiles, Wood Flooring, Bathroom Ware & Cladding.


Contact info

4.2

Great

TrustScore 4 out of 5

137 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Very intrusive constant emailing to…

Very intrusive constant emailing to give a review.

Edit after reply from Alan. I did't even order as the order was cancelled.

August 24, 2023
Right Price Tiles & Wood Flooring logo

Reply from Right Price Tiles & Wood Flooring

Hi Olaf. We sent one email asking for a review to help other customers with their buying journey. We are sorry you found this intrusive and thank you for shopping with us! Alan

Edit: After Olaf edit! We are sorry you ordered the incorrect product and needed to cancel. We hope to help sometime in the future!

Rated 5 out of 5 stars

Helpful staff

We dealt with David at the Blanchardstown branch. He was extremely helpful when we bought new tiles for our kitchen. When we had to return some boxes he was very accommodating even though we were a bit iffy on the date limit for returning. Been shopping there for tiles since the branch was first opened and have always found it great value and a very helpful staff

August 12, 2023
Unprompted review
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Reply from Right Price Tiles & Wood Flooring

Thanks so much for your kind review Ian!

Rated 5 out of 5 stars

Would like to thank Stephen and Noel in…

Would like to thank Stephen and Noel in right price tiles in coolmine Dublin 15 today. They where exceptional and they both went above and beyond. They should be credited on how well they treated myself and my mom. I definitely will be coming back. Highly recommend all because of Stephen and Noel.

So thank you so much

Kind regards
Vicky

August 9, 2023
Unprompted review
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Reply from Right Price Tiles & Wood Flooring

Thank you so much for your kind words Vicky!

Rated 5 out of 5 stars

Keane and his brother Karl run a…

Keane and his brother Karl run a seriously super business they and their staff are absolutely super super people Keanes attention to detail was just brilliant and can i mention Margret upstairs Mag im real sorry for anoying you all but the service was super super super myself and Tara are delighted you guys have helped to make our home into a life time job thank you guys

July 25, 2023
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Reply from Right Price Tiles & Wood Flooring

Thanks for your lovely review Niall!

Rated 1 out of 5 stars
Right Price Tiles & Wood Flooring logo

Reply from Right Price Tiles & Wood Flooring

Dear Severine,

Thank you so much for placing your order with us. We genuinely appreciate your business. Our team has already processed your order, and the courier is currently making arrangements for pick-up, with the delivery scheduled for later today, the guys in store have since spoken with you to confirm.

As we strive to offer a wide range of products, there are instances where certain items may need to be ordered into the store to fulfill the order. Additionally, we collaborate with external couriers to ensure efficient delivery services. However, it's essential to mention that there could be occasional delays beyond our control.

Rest assured, we always do our best to provide a smooth and timely delivery experience. We recommend allowing up to 5 working days for delivery to account for any unexpected delays that might occur.

Once again, thank you for choosing us, and we sincerely hope you'll love the tiles you've ordered. Should you have any questions or need any further assistance, please don't hesitate to contact us. We're here to help!

Rated 5 out of 5 stars

Just love right price tiles

Just love right price tiles. Staff are so helpfully and products never disappoint.. convenience and confidence with a trusted trader.. every time..

July 23, 2023
Right Price Tiles & Wood Flooring logo

Reply from Right Price Tiles & Wood Flooring

Thanks for the kind review Paul!

Rated 5 out of 5 stars

Very good flooring

Very good flooring, fabulous tiles which have now been laid and such good prices too!
We also got laminate flooring and it looks great. They rang me with a date the tiles, adhesive, grout would be arriving and they arrived on time by a lovely man who was so friendly and hilarious too!! Good work right price tiles

December 11, 2020
Unprompted review
Right Price Tiles & Wood Flooring logo

Reply from Right Price Tiles & Wood Flooring

Thanks for your kind review Bridget! Delighted you had a great experience :)

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