The Ringley Group Reviews 732

Since starting at Denham film studios, Jonnie has been hardworking, reliable and very helpful. He is committed to making the film studios a better place to live. I’ve had several issues over the last few months which have been so much easier to deal with due to Jonnie’s support, knowledge and guidance. Thank you very much Jonnie!

Susi, the relationship manager for my block at GMV, provided invaluable assistance in clarifying the recent service charge bills and correspondence. The documents were presented in a format that was difficult to comprehend, leaving ambiguity regarding the demands and deductions made by DD. Susi went above and beyond to understand the issue, ensuring that the information she conveyed was both accurate and clear. Her professionalism and exceptional interpersonal skills were evident throughout our interactions, and I highly commend her for her outstanding service.

Been living at the Mailbox apartments for over a year now (Stockport). Apartments are really good, and the landlords are generally very helpful with any problems/issues that need solving. Situated in a prime location too.

Joanne has been so lovely and helpful in the whole process of moving to our new flat.

So prompt, quick and informative and been such an easy process!

Ringley group is doing very well with their customer engagement and promptness. I love and appreciate my experience of their services and look forward to future engagements

Our previous Factors were frankly useless and borderline criminal. Since switching to Ringley, our development has improved vastly and they even reduced the costs after reviewing the books. The difference and improvements in site and services has been night and day.

My correspondence with them has always been positive and pleasant and I'd like to give a special shout out to Denise at Ringley Law for going above and beyond when we urgently needed specific documents for our solicitor. She really helped us out.

I highly recommend Ringley.

Despite paying hundreds of pounds every month, our building was left in a shocking state of neglect under Ringley’s management. The bin store was so filthy it attracted mice — leaseholders had to buy professional cleaning tools and clean it themselves. The bike shed and windows were broken for months with no repairs, and the roof garden was completely unusable due to bird droppings.

A major leak on Floor 1 and in the garage went unresolved for over two months, causing extensive damage to the walls. General cleaning was consistently ignored, and any effort to get Ringley to take responsibility was met with silence or delays.
It was only after a change in landlord that a new management company took over — thankfully.

Please steer away from Ringley property management.

Adele Roberts is always friendly and helpful member of the Ringley team and is a great asset to Ringley. Adele always gets actions completed in a timely manner.

Thank you for all your support to Proactive Fire Solutions team.

Aashootosh was extremely helpful when there was a serious leak at my daughter’s property.
He quickly contacted the plumbers & kept me informed with emails on his progress arranging for them to attend & updates on their expected arrival.

I just want to give a huge shout-out to Johnny, the site manager at Denham Film Studios. The site has improved so much under his supervision. I've had two recent interactions regarding a couple of issues, and both were dealt with promptly and efficiently. Having Johnny around makes everything so much easier — we would truly be at a loss without him. Thank you, Johnny, for all that you do!

Joanne was really helpful with the whole process when we moved to our new apartment. Very jolly person as well.

I had a great experience with your customer service team. He was friendly, patient, and very helpful throughout the call It was clear he genuinely cared about resolving my issue about the property Service charge and make sure I was satisfied. It’s rare to find such excellent support ,thank you Aashootosh

Always happy to help with any issues or concerns that we mention, all dealt with extremely quickly and communication is fantastic. The building is a fantastic place to live that is always clean and everyone who works there goes above and beyond to help.

I was concerned about a possible fraudulent contractor trying to enter the building.
I called Ringley and was passed onto Aash who was very helpful with good communication skills and also helped with another issue outside his remit.

Susi Jay was extremely, friendly & helpful, she answered all my questions in clearly and in detail.
The communication between us felt as if we had known each other for years. We definitely need more people like Susi on the end of a phone.

The gardens are great and the building is kept very clean. We have always had prompt responses to any concerns.

Always respond quickly

They do not manage and are cheap skates. My intercom system has been down for almost a year and its flagged that is is even a health and safety issue because gas engineers and health and safety works people cannot get in to do repairs. It seems i am not the only one who has issues with a company that has frankly rude staff and seem incompetent and tight fisted. Their management fees are also unexplainable ...Do not let your property be managed by this lot

Issues with the building are not fixed (e.g., the lift has not worked in 4 months, they have been aware of an issue with our balcony for 6 months). Communication from the Cardiff office is often sparse and slow, and they have not given us any indication of when we should expect the building's issues to be fixed.

I'd like to say a huge thank you to Suzanne (and her teams).
Despite having a number of issues to manage across our large site, when I asked about a particular issue in our block (a lift that was out of order) her response was both understanding of the situation, 100% professional and handled with her usual good grace.
Oh yes, and effective (even if the lift company seemed to be less so) as the lift is now back in action.

This is only one thing that I'd like to say thank you for - and I do want to say a huge thank you!