Roomgo Brasil  Reviews 273

TrustScore 4.5 out of 5

4.5

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Company details

Written by the company

O Roomgo é uma plataforma online para facilitar a vida de quem quer dividir apartamento ou alugar um quarto. Não importa se você é proprietário ou está atrás de um quarto para aluguel, nós ajudamos nesta tarefa. Crie seu anúncio oferecendo quartos ou procure um lugar para morar. A Roomgo opera desde 1999 e já tornou possível criar mais de 5 milhões de apartamentos compartilhados no mundo.


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4.5

Excellent

TrustScore 4.5 out of 5

273 reviews

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Rated 5 out of 5 stars

Good system response !

March 21, 2025
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Hi Marcos,

Thank you for your feedback.

We are glad to hear that you are happy with our system's response. Providing a smooth and efficient experience is our top priority!

If you ever need any assistance, feel free to reach out. We are always here to help.

Best regards,

The Roomgo Team
equipe@roomgo.com.br

Rated 5 out of 5 stars

My partnership with Roomgo

I have been a member of Roomgo since 2015...in all those years I can just say thank you for all the helpful people I have had contact. I have a spare bedroom in my flat and Roomgo always was a good place to find a perfect flatmate for it. Besides that they are so friendly to help you anytime with anything you need.

September 19, 2023
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Hello Luis,

Thank you for sharing your feedback with us!

We're delighted to hear that you've been a member of Roomgo since 2015 and that you've had such a positive experience with our platform over the years. It's truly heartwarming to know that you've found helpful people and great flatmates through Roomgo.

If you ever need anything or have any questions in the future, please don't hesitate to reach out to us. We're here to assist you every step of the way.

Best regards,

The Roomgo Team
equipe@roomgo.com.br

Rated 5 out of 5 stars

great experience

My experience was great thanks to the perfect customer service, always ready to help very kindly. I recommend the application to all kinds of people who are looking for an apartment at a good price quickly.

September 10, 2023
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Hello Peio,

We greatly appreciate your positive feedback regarding our customer service and your recommendation of our platform. We are also thrilled to hear that you had a wonderful experience with us.

If you ever have any more questions or need assistance in the future, please don't hesitate to reach out.
Your satisfaction is our priority. Thanks again!

Kind regards,

The Roomgo Team
equipe@roomgo.com.br

Rated 4 out of 5 stars

The idea of ​​the platform is a way to find someone interested in renting a room.

The idea of ​​the platform is excellent, as it provides a quick The idea of ​​the platform is excellent, as it provides a quick way to find someone interested in renting a room.

Online service and guidance are usually quick.

But I had some problems with passwords to view my ad, as the ow

Online service and guidance are usually quick.

But I had some problems with passwords to view my ad, as the ow.

July 13, 2023
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Hello Renata,

Thank you for taking the time to share your feedback with us!

We work very hard to keep our members satisfied, and we are pleased to hear that you are happy with our service.

We sincerely hope you find what you're looking for, Renata. Please don't hesitate to contact us again in case you have any questions or need a hand on the website.

Best regards,

The Roomgo Team
equipe@roomgo.com.br

Rated 5 out of 5 stars

otimo!

i found a lot of rooms and i was able to choose between several. The owners were all very kind!

August 8, 2022
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Hello Emilia,

Thank you for your great and enthusiastic feedback.

We are really pleased to hear about the great experience you had on our site.
We hope you won’t hesitate to contact us if you have any questions or need assistance.

Best regards,

The Roomgo Team
equipe@roomgo.com.br

Rated 5 out of 5 stars

Layout intuitivo

Layout intuitivo, facil de mexer, obtive contatos rapidos com a conta premium.

July 31, 2022
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Olá Cleo,

Agradecemos muito seu feedback. Nossa intenção é realmente oferecer algo simples mas que funcione e ficamos felizes em saber que você está satisfeita com o site.

Caso pudermos te ajudar com algo em sua busca basta nos dizer.

Cordialmente,

Equipe Roomgo
equipe@roomgo.com.br

Rated 1 out of 5 stars

Too expensive for Premium version!!!!

Too expensive for Premium version!!!!! I'm sorry but I can't afford this price. I live in Brazil, a "broken" country.

Versão Premium caríssima!!! Estamos no Brasil, um país falido.

March 4, 2021
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Olá Jorge,

Sentimos que você achou os valores dos nossos planos um pouco caros e agradecemos por você ter nos dado esse feedback pois assim podemos a cada dia melhorar o site para ficar mais a cara de nossos usuários.

Na verdade o plano Premium é opcional pois os usuários básicos ainda podem contatar os usuários Premium sem custos.

Mas gostaríamos de pedir que você entre em contato conosco através do email abaixo para que possamos te ajudar com sua situação.

Equipe Roomgo
equipe@roomgo.com.br

Rated 4 out of 5 stars

I would like that the home page have…

I would like that the home page have more options to fill pics

February 4, 2021
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Thank you so much for your review.

We are always keen to receive your feedback and suggestions. This is really the best way to improve our service and maintain our members’ satisfaction.

Please don’t hesitate to share any other comments or suggestions with us at equipe@roomgo.com.br

Thank you again for your valuable feedback.

The Roomgo CS Team.

Rated 1 out of 5 stars

You can't even search without announcing a profile

This website used to be good. Now I returned just to make a quick search and it's mandatory before even searching (!?) to annouce your profile. Not everyone that searches want to rent. The experience is just a lot worse.

January 29, 2021
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Thank you for your feedback.

We are committed to providing the highest quality of service and we really regret to hear that we have failed to meet your expectations this time.

Roomgo lists ads and offers based on your criteria and specific locations. Therefore, we invite you to create your account to ensure that we show you the most accurate results.

However, you can still search on the website without creating an account. Indeed, we have a list of cities on our homepage which you can scroll through to check all the ads available.

You are only required to create an account if you would like to contact one of our members.

We hope we were able to clear up any confusion and remain at your disposal for any further assistance.

The Roomgo CS Team.
equipe@roomgo.com.br

Rated 4 out of 5 stars

Good plataform

Good plataform! But can inprove!

January 14, 2021
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Thank you for your positive feedback Mya!

We are always looking for ways to better serve our community and any suggestions are more than welcome.

Please do not hesitate to share your comments or suggestions with us at equipe@roomgo.com.br.

The Roomgo CS Team.

Rated 1 out of 5 stars

To many e-mails

January 12, 2021
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Thank you for your feedback.

We are very sorry to hear that you are unhappy with the emails you are receiving from us.
We send you Daily updates to help you with your search. These are the newest ads that we wouldn't want you to miss out. However, you can always opt out of our mailing list from your account settings.

Please contact us at equipe@roomgo.com.br and our customer service team would be very happy to help you manage your mailing list.

The Roomgo CS Team.

Rated 4 out of 5 stars

Again I had a very good experience with…

Again I had a very good experience with Roomgo.
But I think you should encourage people to show pictures and be more specific about themselves.

November 24, 2020
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Dear Edda,

Thank you so much for your review and most of all, thank you for your valuable suggestion.

Please do not hesitate to get back to us on equipo@roomgo.com.br, should you have any query.

The Roomgo CS Team.

Rated 5 out of 5 stars

This platform is amazing

This platform is amazing! I've found a room really quickly, and for a good price.

November 11, 2020
Unprompted review
Roomgo Brasil  logo

Reply from Roomgo Brasil

Thank you so much for your 5 stars-review, Leandro!

We really appreciate you taking the time to share your experience with us, and we are thrilled that you are happy with our services. Please do not hesitate to get back to us on equipe@roomgo.com.br, should you have any query.

The Roomgo CS Team

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