Royaldesign Reviews 6,833

My order was delivered about a week later than promised.

Moreover, the courier left my order in the middle of the street near my house. When I asked him to bring it inside — just into the hallway, so it wouldn’t get stolen — he said that he only delivers “door to door” and then simply left me there. I’m much smaller than this table, and I had to wait for almost an hour outside until my friends arrived to help me carry it inside.

If you sell premium products, please have the decency to provide a proper delivery service. After all, I paid for home delivery — not for an expensive item to be left on the street.

Please look into this matter.

I bought a lamp in the American website. There are 400USD to pay in taxes and tariffs. Almost 60% of the lamp itself. Even if I am aware that tariffs affect the price, there is no way that I know if the piece I am buying is currently in America, comes from Europe, or where it is made. I want to buy a lamp, not become a Sherlock Holmes detective regarding the origin of the goods I buy. The will for sure copy-paste a disclaimer. Also, it took me 5 mails (5!) to get the tracking number for my order. Horrible service. Avoid!

I received a bench badly damaged in transport seven days ago and immediately wrote to the reclaim service.All I got in seven days is an automated response" your complaint has been registered". And still waiting to resolve this
Update 12.09.
Sill no reply from customer service.
it’s ridiculous that the seller has enough staff to constantly monitor Trustpilot reviews and post replies, but can’t be bothered to assign staff to actually solve customers’ real problems. Avoid buying from this site at any cost.

Ordered 4, only 3 have arrived. Have ordered 4 of everything else. Still waiting to hear back from customer service, which seems like a trend on this site!! I wish I'd looked at the reviews before wasting my money! Now I have 'almost' a full dinner set - what use is that??

UPDATE: True to their word Customer Service contacted me and sent the missing and damed items, they arrived today, so I'm very impressed. I love my new set of dinnerware - it's exactly what I've been looking for.

Avoid this company like plague. I purchased two Gubi lamps (as European brand) from Royal Design and was charged with over $2000 in custom tax (more expensive than lamps themselves) because these lamps are made in China. During the purchase process, Royal Design failed to warn me in any manner about the potential tariff risk. They also did not warn customers anything about the “made in China” risks.

After communication, they said “Below text can be found in our terms of purchase:

‘The prices displayed on-site are our current prices, excluding possible taxes & customs fees and transaction fees that may apply. These fees are not charged by Royal Design and the customer bears responsibility for any such fees, please check your local laws. Price changes may happen at any time without prior notice. Prices do not include shipping fees. Shipping fees apply and are added at checkout before you complete your purchase.’”

Buy from this place if you want to be lectured on the fine prints in the purchase agreement that no one clicks in and end up paying $2000 more for what you buy.

I recently bought a Danish brand Frandsen peel table lamp from Royal design. It's unfortunate that i did not pay attention to their terms and condition regarding the taxes and customs fees may apply to the product. I wasn't aware this product was made in China either.
I got a duty taxes invoice from FedEx for four separate duty taxes combined as 59% of the original price of the lamp because it's made in China.
Be aware of buying ANYTHING foreign made from this website, because you are responsible for the duty taxes if the products were made in China and other counties.

The return shipping makes buying anything prohibitive.

I would give them 0 if possible. Bought 2 bar stools. Both were in pieces within 2 weeks from very light use. They are not fit for purpose and dangerous. Customer service is a joke. I emailed with pictures and initially they were responding quickly. They then hilariously offered me a discount on the stools which were broken in many pieces. I turned them down and requested a refund to which I was told the claims department would be in touch. I sent another email a few weeks later when I had heard nothing and customer service said or replacement order will be dispatched soon. I replied several times saying I did not ask for replacements but a refund and have heard nothing in response. I have even had a dispatch email. I would be so embarrassed to have such poor professional conduct. Stay away from this company, they sell faulty products, refuse to take responsibility and have zero respect for their customers once they have your money.

APPALLING SERVICE!

WARNING - DO NOT ORDER FROM THIS COMPANY.

I ordered two water carafes, and unfortunately one was faulty ( the glass was blown too thick and the lid does not fit on).

I sent photos and detailed this to RD on 12 April - it is now 8 May and they are yet to resolve it.

All I asked for was a return label, and to exchange it for one that was not faulty. This has not happened. I sent photos with my original email, I have since been asked for more photos (not necessary) - which have been sent, and only now has it been 'escalate'd to their claims department for a detailed review. I am not sure why it would need a detailed review, its simply a return for a faulty item. It has been almost a month I have had this faulty item boxed up in my home - I have not been able to send it as apparently until my 'claim' it is faulty is checked by the claims department, they will not send a postage label for its return. Just appalling customer service. I have emailed them on so many occasions chasing this, which they don't bother to reply to, or take days to respond. I think they are hoping I give up hope of returning it and just accept the faulty item.

PLEASE SAVE YOUR TIME AND DONT ORDER FROM THEM.

Good morning,

First of all, I want to say that I was pleasantly surprised by how quickly my order arrived. Thank you very much for that.

Unfortunately, I do need to report that some irregularities were found during the installation of the lamp yesterday. The bracket into which the lamp is screwed is mounted crookedly. The outer ring of the lamp is bent, and there are small scratches in the chrome. I must say this was a slight disappointment.

The box shows no signs of damage, so it does not appear to have happened during transport. I'm sorry to have to report this, how can we resolve it?

Kind regards,

M

I ordered dinnerware from the Villeroy & Boch Lave series in turquoise – a color I already own and know well. What I received was clearly the “glacé” version, which is an entirely different color.

I contacted Royal Design immediately, attaching clear side-by-side photos of the turquoise I already own vs. what they sent, along with images from both their own website and Villeroy & Boch’s official site that clearly show the difference.

Despite all this, they stubbornly insist they sent the right item. No apology, no exchange, no responsibility taken. The only “solution” they offer is that I return the incorrect item at my own expense – costing me €45. Completely absurd.

Royal Design? Maybe by name. But there’s nothing Royal about this service.
Rude, dismissive, and completely unwilling to fix a mistake that is clearly theirs.

Avoid.

I ordered three solar lights from Royal Design. The color of the light did not match the image on their website. It is a very cool light in person vs. a warmer light that is depicted in the photos. Royal Design is telling me that I need to pay for the shipping cost back to them in Sweden, which is over $80. So, don't trust their photos and be prepared to pay *a lot* for shipping for returns.

Le pire service après vente du web
C est scandaleux!
A fuir

I just received my order of plates today, and I just opened the cardboard and found that two of the plates were broken.
I think it was because there was no packing on the cardboard for the individually packed plates. I was really looking forward to receiving them, but the packaging is really disappointing. Please take care of this matter as soon as possible. Please.

It has been days since I sent the email and still no reply on our case. Poor response.

I have since received the item to be replaced after receiving your message on this review. Thank you very much.

I love the design of the cutlery but am very disappointed in the way the handles mark, the knife handles in particular have brown stains when they come out of the dishwasher and they are not able to be removed easily.

Quick delivery to the US.

Easy ordering process, goods arrived in good condition.

Probably a great company to buy something except when something is wrong with your product! We bought two lamps from New Works Tense, the last one from Royal Design. The lamp we bought from Royal Design apparently has a production fault in it. The light source isn't right and gives very very white bright (even slightly blue) light like you are in a hospital. So we have to put on sunglasses in our own house when the light is on. We contacted them about this. Unfortunately, it became clear immediately that they did not want to help us. We only asked for a new light source because of the production fault (it isn't a regular ligh bulb) We spent a lot of money and now we can't use our lamp and we cannot expect any form of service. It's a shame for such a big company!

The product were great. The packing is the opposite. It came loosely in a huge box and not packed well. The cleaner bottle nozzle came broken.

No free return if you don't like items.
Poor packaging.
Items I purchased I liked a lot but, one of the serving bowls was not boxed and poorly wrapped in plastic then placed with other boxed dishes within a larger loosely packaged outer box.
Item broken in multiple pieces.